Contents
Maintenance & Service Guide
Maintenance & Service Guide
About This Book
Iv About This Book
Table of contents
Serial ATA Sata Drive Guidelines and Features
104
144
216
Page
HP Pro 3300 MT HP Pro 3300 SFF HP Elite 7500/7300 MT
Product Features
Standard Configuration
Microtower Components
Serviceability Features
Small Form Factor Components
Activating the Windows operating system
Activating and Customizing the Software
Activating and customizing the software in Windows
Customizing the monitor display
Downloading Windows 7 updates
Installing or upgrading device drivers
Click Settings Change PC Settings
Downloading Windows 8 updates
Computer Setup F10 Utilities
Computer Setup F10 Utility
1Computer Setup F10 Utility
Using Computer Setup F10 Utilities
2Computer Setup-File
Computer Setup-File
OptionDescription
Computer Setup-Storage
3Computer Setup-Storage
Sata Defaults
Max eSATA Speed
Removable Media Boot
Storage Options ESATA Port
Sata Emulation
DPS Self-Test
Boot Order
Shortcut to Temporarily Override Boot Order
4Computer Setup-Security
Computer Setup-Security
System IDs
Network Boot
Master Boot Record
Slot Security
System Security
DriveLock Security
Secure Boot
Configuration
5Computer Setup-Power
Computer Setup-Power
Option Heading Power-On Options
Computer Setup-Advanced
6Computer Setup-Advanced for advanced users
Device Options
Bios Power-On
Onboard Devices
Bus Options
AMT Configuration
Recovering the Configuration Settings
VGA Configuration
Computer Major Components
Illustrated parts catalog
Microtower MT Chassis Spare Parts
Intel processors
Description Spare part number Access panel
Power supply, 300W
Front bezel
Description Spare part number
Illustrated parts catalog
Cables
Misc Parts
Fan sink includes replacement thermal material
Front I/O and USB assembly
RTC battery
Optical drive
Drives
Misc Boards
Description Spare part number Hard drive
Spare part Description Number
Sequential Part Number Listing
Graphics adapters for use in models with Windows
Wlan modules
Microtower MT Chassis Spare Parts
Illustrated parts catalog
Microtower MT Chassis Spare Parts
Illustrated parts catalog
Small Form Factor SFF Chassis Spare Parts
Intel Pentium Dual-Core processors
Intel Core i7 processor
Intel Core i5 processors
Intel Core i3 processors
Cables
DVI to VGA adapter, HF, 29-pin not illustrated
Front I/O and card reader 6-in-1
DVI to VGA adapter not illustrated
DVI to VGA adapter, HF not illustrated
DVD-ROM drive 581599-001 16X Sata DVD±RW drive 581600-001
Illustrated parts catalog
Small Form Factor SFF Chassis Spare Parts
Sata Hard Drive Cables
Serial ATA Sata Drive Guidelines and Features
Serial ATA Hard Drive Characteristics
Sata Hard Drives
Hard Drive Capacities
Smart ATA Drives
Relative Humidity Event 55% 40% 10%
Routine Care, and Disassembly Preparation
Electrostatic Discharge Information
Generating Static
Method Voltage
Preventing Electrostatic Damage to Equipment
Personal Grounding Methods and Equipment
Static Shielding Protection Levels
Recommended Materials and Equipment
Grounding the Work Area
Operating Guidelines
Routine Care
General Cleaning Safety Precautions
Cleaning the Computer Case
Cleaning the Keyboard
Power Supply Fan
Service Considerations
Cleaning the Monitor
Cleaning the Mouse
Hard Drives
Cables and Connectors
Screws
Lithium Coin Cell Battery
Preparation for Disassembly
Removal and Replacement Procedures Microtower MT Chassis
Description Spare part number Access panel 657104-001
Access Panel
Page
Front Bezel
Page
DDR3-SDRAM DIMMs
Memory
HP Elite 7500 Memory
Description Socket Color
Populating Dimm Sockets
1DIMM Socket Locations
Description Socket Color
Removing Memory Modules
Page
Graphics cards for use in models with Windows
Expansion Cards
Item Description
Page
Page
Page
Page
Page
Cable Management
Cable Connections
Connector Name Connector Color Description
Drives
Drive Positions
System Board Drive Connections
Installing Additional Drives
System Board Connector System Board Label Color
Removing an Optical Drive
Page
Page
Removing a Hard Drive
Page
Page
Page
Page
Page
Drives
Front I/O and USB Panel Housing Assembly
Page
Removal and Replacement Procedures Microtower MT Chassis
Remove the optical drive Removing an Optical Drive on
Power Switch/LED Assembly
Page
Description Spare part number Fan 657103-001
System Fan
Page
Fan Sink Assembly
Page
Description Spare part number Intel Core i7 processors
Processor
AMD Sempron processor
AMD Phenom II processors
AMD Athlon II processors
Page
Page
Processor
Description Spare part number Power supply, 300W 656721-001
Power Supply
Page
System Board
Page
Battery
Page
Preparation for Disassembly
Description Spare part number Access panel 656832-001
Page
Description Spare part number Front bezel 656835-001
GB, PC3-10600 585157-001 635803-001 635802-001
Populating Dimm Sockets
Removing DIMMs
Page
Page
Description Spare part number Graphics cards
Expansion Card
PCI
Page
Page
Page
Cable Management
Cable Connections
Drives
Removing Drives
Page
Removing the Hard Drive
Page
Page
Page
Power Switch
Page
Front USB Assembly
Page
Page
Description Spare part number Fan 656834-001
Fan Assembly
Page
Description Spare part number Fan sink 657402-001
Fan Sink
Page
2600S 2.7 GHz, 8-MB L3 cache, 65W 638419-001
Page
Power supply, 220W 656722-001 Power supply, 270W 665224-001
Page
System Board
Page
Battery
Page
Safety and Comfort Before You Call for Technical Support
Troubleshooting Without Diagnostics
Refer to Helpful Hints on page 145 in this guide
Helpful Hints
Page
Computer will not respond to keyboard or mouse Cause
Solving General Problems
Table A-1Solving General Problems
Computer date and time display is incorrect Cause Solution
Advanced Device Options
There is no sound or sound volume is too low Cause Solution
Cannot remove computer cover or access panel Cause
Poor performance Cause Solution
Under Windows System, click Run
All apps icon
Cause Solution
Power supply shuts down intermittently Cause Solution
Solving Power Problems
Table A-2Solving Power Problems
Some models, is set to the appropriate voltage. Proper
Table A-3Solving Hard Drive Problems
Solving Hard Drive Problems
Device Configuration
Nonsystem disk/NTLDR missing message Cause Solution
Computer will not boot from hard drive Cause Solution
Storage Boot Order
Computer seems to be locked up Cause Solution
Can not write to the media card Cause
Solving Media Card Reader Problems
Table A-4Solving Media Card Reader Problems
Computer’s software is used to safely eject the card
Adjust screen resolution
Solving Display Problems
Table A-5Solving Display Problems
Blank screen no video Cause Solution
Dim characters Cause Solution
Select ImageControl/ Horizontal Position or Vertical
Image is not centered Cause Solution
No Connection, Check Signal Cable displays on screen Cause
Out of Range displays on screen Cause
Certain typed symbols do not appear correct Cause
Table A-6Solving Audio Problems
Solving Audio Problems
Line-in jack is not functioning properly Cause
Sound from headphones is not clear or muffled Cause
There is no sound or sound volume is too low Cause
Printer will not turn on Cause Solution
Solving Printer Problems
Table A-7Solving Printer Problems
Printer will not print Cause Solution
Printer prints garbled information Cause Solution
Table A-8Solving Keyboard Problems
Solving Keyboard and Mouse Problems
Enter
Table A-9Solving Mouse Problems
Security USB Security
Solving Hardware Installation Problems
Table A-10Solving Hardware Installation Problems
Control Panel , and then select Device Manager
Computer will not start Cause Solution
Table A-11Solving Network Problems
Solving Network Problems
Manager
Network status link light never flashes Cause Solution
Diagnostics reports a failure Cause
Solving Memory Problems
Insufficient memory error during operation Cause Solution
Table A-12Solving Memory Problems
Out of memory error Cause Solution
Memory count during Post is wrong Cause Solution
Table A-14Solving CD-ROM and DVD Problems
Solving Processor Problems
Solving CD-ROM and DVD Problems
Table A-13Solving Processor Problems
Movie will not play in the DVD drive Cause Solution
Security Network Boot
Cannot eject compact disc tray-load unit Cause
System will not boot from USB flash drive Cause Solution
Solving USB Flash Drive Problems
Table A-15Solving USB Flash Drive Problems
USB flash drive not found identified Cause Solution
Unable to connect to the Internet Cause Solution
Solving Front Panel Component Problems
Solving Internet Access Problems
Ports are set to Enabled in Security USB Security
Click Internet Options
Select Start Control Panel
Solving Software Problems
Solving Software Problems
Contacting Customer Support
Why run HP PC Hardware Diagnostics
HP PC Hardware Diagnostics
How to access and run HP PC Hardware Diagnostics
Downloading HP PC Hardware Diagnostics to a USB device
System Recovery
Backup and Recovery
Restoring and recovering in Windows
System Restore
System Recovery when Windows is responding
System Recovery when Windows is not responding
Creating recovery media
Using recovery media
Backing up your information
Backup and recovery in Windows
Using the Windows recovery tools
Performing a system recovery
Using f11 recovery tools
General Requirements
Power Cord Set Requirements
Japanese Power Cord Requirements
Country Accrediting Agency
Country-Specific Requirements
Post Error Messages
Table E-1Numeric Codes and Text Messages
Post Numeric Codes and Text Messages
Appendix E Post Error Messages
Verify monitor is attached and turned
Replace diskette drive
Security Drivelock Security. For each
Test under Storage DPS Self-test
Options Sata Emulation to IDE,
Select File Save Changes and Exit
Appendix E Post Error Messages
Bios
Occurred prior to the ME firmware update
Table E-2Diagnostic Front Panel LEDs and Audible Codes
Activity Beeps Possible Cause Recommended Action
Desktop Management Guide for more
Appendix E Post Error Messages
Cmos
Password Security and Resetting
Resetting the Password Jumper Models 3300/3305
Resetting the Password Jumper Model 7300/7500
Clearing and Resetting the Cmos Models 3300/3305
Clearing and Resetting the Cmos Model 7300/7500
Table G-1Specifications
Specifications
Rated Voltage Range
SFF Specifications
Table G-2Specifications
Model
Cmos
Index
Page
Sata
NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system ROM BIOS can be found on the Web at: http:\\h18000.www1.hp.com/support/files.