HP 7300 manual Desktop Management Guide for more

Page 219

Table E-2Diagnostic Front Panel LEDs and Audible Codes (continued)

Activity

Beeps

Possible Cause

Recommended Action

 

 

 

 

Red Power LED flashes five

5

Pre-video memory error.

CAUTION: To avoid damage to the DIMMs or

times, once every second,

 

 

the system board, you must unplug the computer

followed by a two second

 

 

power cord before attempting to reseat, install, or

pause. Beeps stop after fifth

 

 

remove a DIMM module.

iteration but LEDs continue

 

 

1.

Reseat DIMMs.

until problem is solved.

 

 

 

 

 

2.

Replace DIMMs one at a time to isolate the

 

 

 

 

faulty module.

 

 

 

3.

Replace third-party memory with HP

 

 

 

 

memory.

 

 

 

4.

Replace the system board.

 

 

 

 

Red Power LED flashes six

6

Pre-video graphics error.

For systems with a graphics card:

times, once every second,

 

 

1.

Reseat the graphics card.

followed by a two second

 

 

pause. Beeps stop after fifth

 

 

2.

Replace the graphics card.

iteration but LEDs continue

 

 

until problem is solved.

 

 

3.

Replace the system board.

 

 

 

 

 

 

For systems with integrated graphics, replace

 

 

 

the system board.

 

 

 

 

Red Power LED flashes

7

System board failure

Replace the system board.

seven times, once every

 

(ROM detected failure

 

 

second, followed by a two

 

prior to video).

 

 

second pause. Beeps stop

 

 

 

 

after fifth iteration but LEDs

 

 

 

 

continue until problem is

 

 

 

 

solved.

 

 

 

 

 

 

 

 

 

Red Power LED flashes eight

8

Invalid ROM based on

1.

Reflash the system ROM with the latest

times, once every second,

 

bad checksum.

 

BIOS image. See the “Boot Block

followed by a two second

 

 

 

Emergency Recovery Mode” section of the

pause. Beeps stop after fifth

 

 

 

Desktop Management Guide for more

iteration but LEDs continue

 

 

 

information.

until problem is solved.

 

 

2.

Replace the system board.

 

 

 

 

 

 

 

 

Red Power LED flashes nine

9

System powers on but is

1.

Check that the voltage selector, located on

times, once every second,

 

unable to boot.

 

the rear of the power supply (some

followed by a two second

 

 

 

models), is set to the appropriate voltage.

pause. Beeps stop after fifth

 

 

 

Proper voltage setting depends on your

iteration but LEDs continue

 

 

 

region.

until problem is solved.

 

 

2.

Unplug the AC power cord from the

 

 

 

 

 

 

 

computer, wait 30 seconds, then plug the

 

 

 

 

power cord back in to the computer.

 

 

 

3.

Replace the system board.

 

 

 

4.

Replace the processor.

 

 

 

 

 

Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 209

Image 219
Contents Maintenance & Service Guide Maintenance & Service Guide About This Book Iv About This Book Table of contents Serial ATA Sata Drive Guidelines and Features 104 144 216 Page Product Features Standard ConfigurationHP Pro 3300 MT HP Pro 3300 SFF HP Elite 7500/7300 MT Microtower Components Serviceability FeaturesSmall Form Factor Components Activating and Customizing the Software Activating and customizing the software in WindowsActivating the Windows operating system Downloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Click Settings Change PC Settings Downloading Windows 8 updatesComputer Setup F10 Utilities Computer Setup F10 Utility1Computer Setup F10 Utility Using Computer Setup F10 Utilities2Computer Setup-File Computer Setup-FileOptionDescription Computer Setup-Storage3Computer Setup-Storage Sata DefaultsMax eSATA Speed Removable Media BootStorage Options ESATA Port Sata EmulationBoot Order Shortcut to Temporarily Override Boot OrderDPS Self-Test 4Computer Setup-Security Computer Setup-SecuritySystem IDs Network BootMaster Boot Record Slot SecuritySystem Security Secure Boot ConfigurationDriveLock Security 5Computer Setup-Power Computer Setup-PowerComputer Setup-Advanced 6Computer Setup-Advanced for advanced usersOption Heading Power-On Options Device Options Bios Power-OnOnboard Devices Bus OptionsRecovering the Configuration Settings VGA ConfigurationAMT Configuration Illustrated parts catalog Microtower MT Chassis Spare PartsComputer Major Components Intel processors Description Spare part number Access panelPower supply, 300W Front bezelDescription Spare part number Illustrated parts catalog Cables Misc Parts Fan sink includes replacement thermal materialFront I/O and USB assembly RTC batteryOptical drive DrivesMisc Boards Description Spare part number Hard driveSpare part Description Number Sequential Part Number ListingGraphics adapters for use in models with Windows Wlan modulesMicrotower MT Chassis Spare Parts Illustrated parts catalog Microtower MT Chassis Spare Parts Illustrated parts catalog Small Form Factor SFF Chassis Spare Parts Intel Pentium Dual-Core processors Intel Core i7 processorIntel Core i5 processors Intel Core i3 processorsCables DVI to VGA adapter, HF, 29-pin not illustrated Front I/O and card reader 6-in-1DVI to VGA adapter not illustrated DVI to VGA adapter, HF not illustratedDVD-ROM drive 581599-001 16X Sata DVD±RW drive 581600-001 Illustrated parts catalog Small Form Factor SFF Chassis Spare Parts Sata Hard Drive Cables Serial ATA Sata Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard DrivesHard Drive Capacities Smart ATA DrivesRelative Humidity Event 55% 40% 10% Routine Care, and Disassembly PreparationElectrostatic Discharge Information Generating StaticMethod Voltage Preventing Electrostatic Damage to EquipmentPersonal Grounding Methods and Equipment Static Shielding Protection LevelsRecommended Materials and Equipment Grounding the Work AreaOperating Guidelines Routine Care General Cleaning Safety PrecautionsCleaning the Computer Case Cleaning the KeyboardPower Supply Fan Service ConsiderationsCleaning the Monitor Cleaning the MouseCables and Connectors ScrewsHard Drives Lithium Coin Cell Battery Preparation for Disassembly Removal and Replacement Procedures Microtower MT ChassisDescription Spare part number Access panel 657104-001 Access PanelPage Front Bezel Page DDR3-SDRAM DIMMs MemoryHP Elite 7500 Memory Populating Dimm Sockets 1DIMM Socket LocationsDescription Socket Color Description Socket Color Removing Memory Modules Page Graphics cards for use in models with Windows Expansion CardsItem Description Page Page Page Page Page Cable Management Cable Connections Connector Name Connector Color DescriptionDrives Drive Positions System Board Drive Connections Installing Additional DrivesSystem Board Connector System Board Label Color Removing an Optical Drive Page Page Removing a Hard Drive Page Page Page Page Page Drives Front I/O and USB Panel Housing Assembly Page Removal and Replacement Procedures Microtower MT Chassis Remove the optical drive Removing an Optical Drive on Power Switch/LED AssemblyPage Description Spare part number Fan 657103-001 System FanPage Fan Sink Assembly Page Description Spare part number Intel Core i7 processors ProcessorAMD Phenom II processors AMD Athlon II processorsAMD Sempron processor Page Page Processor Description Spare part number Power supply, 300W 656721-001 Power SupplyPage System Board Page Battery Page Preparation for Disassembly Description Spare part number Access panel 656832-001 Page Description Spare part number Front bezel 656835-001 GB, PC3-10600 585157-001 635803-001 635802-001 Populating Dimm Sockets Removing DIMMs Page Page Description Spare part number Graphics cards Expansion CardPCI Page Page Page Cable Management Cable Connections Drives Removing Drives Page Removing the Hard Drive Page Page Page Power Switch Page Front USB Assembly Page Page Description Spare part number Fan 656834-001 Fan AssemblyPage Description Spare part number Fan sink 657402-001 Fan SinkPage 2600S 2.7 GHz, 8-MB L3 cache, 65W 638419-001 Page Power supply, 220W 656722-001 Power supply, 270W 665224-001 Page System Board Page Battery Page Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsRefer to Helpful Hints on page 145 in this guide Helpful HintsPage Computer will not respond to keyboard or mouse Cause Solving General ProblemsTable A-1Solving General Problems Computer date and time display is incorrect Cause SolutionAdvanced Device Options There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Poor performance Cause SolutionUnder Windows System, click Run All apps iconCause Solution Solving Power Problems Table A-2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Some models, is set to the appropriate voltage. Proper Table A-3Solving Hard Drive Problems Solving Hard Drive ProblemsDevice Configuration Nonsystem disk/NTLDR missing message Cause SolutionComputer will not boot from hard drive Cause Solution Storage Boot OrderComputer seems to be locked up Cause Solution Solving Media Card Reader Problems Table A-4Solving Media Card Reader ProblemsCan not write to the media card Cause Computer’s software is used to safely eject the card Adjust screen resolution Solving Display ProblemsTable A-5Solving Display Problems Blank screen no video Cause SolutionDim characters Cause Solution Image is not centered Cause Solution No Connection, Check Signal Cable displays on screen CauseSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause Table A-6Solving Audio Problems Solving Audio ProblemsSound from headphones is not clear or muffled Cause There is no sound or sound volume is too low CauseLine-in jack is not functioning properly Cause Printer will not turn on Cause Solution Solving Printer ProblemsTable A-7Solving Printer Problems Printer will not print Cause SolutionPrinter prints garbled information Cause Solution Table A-8Solving Keyboard Problems Solving Keyboard and Mouse ProblemsEnter Table A-9Solving Mouse ProblemsSecurity USB Security Solving Hardware Installation ProblemsTable A-10Solving Hardware Installation Problems Control Panel , and then select Device ManagerComputer will not start Cause Solution Table A-11Solving Network Problems Solving Network ProblemsManager Network status link light never flashes Cause SolutionDiagnostics reports a failure Cause Solving Memory Problems Insufficient memory error during operation Cause Solution Table A-12Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionTable A-14Solving CD-ROM and DVD Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Table A-13Solving Processor ProblemsMovie will not play in the DVD drive Cause Solution Security Network BootCannot eject compact disc tray-load unit Cause System will not boot from USB flash drive Cause Solution Solving USB Flash Drive ProblemsTable A-15Solving USB Flash Drive Problems USB flash drive not found identified Cause SolutionUnable to connect to the Internet Cause Solution Solving Front Panel Component ProblemsSolving Internet Access Problems Ports are set to Enabled in Security USB SecurityClick Internet Options Select Start Control PanelSolving Software Problems Solving Software Problems Contacting Customer Support Why run HP PC Hardware Diagnostics HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device System Recovery Backup and RecoveryRestoring and recovering in Windows System RestoreSystem Recovery when Windows is responding System Recovery when Windows is not responding Creating recovery media Using recovery media Backing up your information Backup and recovery in WindowsUsing the Windows recovery tools Performing a system recoveryUsing f11 recovery tools Power Cord Set Requirements Japanese Power Cord RequirementsGeneral Requirements Country Accrediting Agency Country-Specific RequirementsPost Error Messages Table E-1Numeric Codes and Text Messages Post Numeric Codes and Text MessagesAppendix E Post Error Messages Verify monitor is attached and turned Replace diskette drive Security Drivelock Security. For each Test under Storage DPS Self-testOptions Sata Emulation to IDE, Select File Save Changes and ExitAppendix E Post Error Messages Bios Occurred prior to the ME firmware update Table E-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Desktop Management Guide for more Appendix E Post Error Messages Cmos Password Security and ResettingResetting the Password Jumper Models 3300/3305 Resetting the Password Jumper Model 7300/7500 Clearing and Resetting the Cmos Models 3300/3305 Clearing and Resetting the Cmos Model 7300/7500 Table G-1Specifications SpecificationsRated Voltage Range SFF SpecificationsTable G-2Specifications ModelCmos IndexPage Sata
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