HP 7300 manual Bios

Page 215

Table E-1Numeric Codes and Text Messages (continued)

Control panel message

Description

Recommended action

 

 

 

2211-Memory not configured correctly for

DIMM1 or XMM1 is not installed.

Make sure there is a memory module in the

proper MEBx execution.

 

black DIMM1 socket and that it is properly

 

 

seated.

 

 

 

 

2212-USB Key Provisioning failure writing to

USB device used for USB key provisioning

1.

Try a different USB key device for

device

will not allow BIOS to update provision file

 

provisioning.

 

properly.

2.

If the error persists, update to the latest

 

 

 

 

 

BIOS version and ME firmware

 

 

 

version.

 

 

3.

If the error still persists, replace the

 

 

 

system board.

 

 

 

 

2217-ME Firmware Version request failure

ME firmware is not properly responding to

1.

Reboot the computer.

 

BIOS query for version information.

2.

If the error persists, update to the latest

 

 

 

 

 

BIOS version and ME firmware

 

 

 

version.

 

 

3.

If the error still persists, replace the

 

 

 

system board.

 

 

 

 

2218-ME Firmware Version should be

ME firmware must be updated to match

1.

Update to the latest ME firmware

updated

current functionality contained in the system

 

version.

 

BIOS.

2.

If the error persists and system BIOS

 

 

 

 

 

has been recently updated, restore

 

 

 

previous system BIOS version.

 

 

3.

If the error still persists, replace the

 

 

 

system board.

 

 

 

 

2219-USB Key Provisioning file has invalid

Provisioning file contained on the USB key

1.

Recreate the provisioning file using

header identifier

has been corrupted or is not a valid version

 

third party management console

 

for the current ME firmware.

 

software.

 

 

2.

If the error persists and system BIOS

 

 

 

has been recently updated, restore

 

 

 

previous system BIOS version.

 

 

 

Otherwise, update the ME firmware

 

 

 

version.

 

 

3.

If the error still persists, replace the

 

 

 

system board.

 

 

 

 

2220-USB Key Provisioning file has

Provisioning file contained on the USB key

1.

Reboot the computer.

mismatch version

is not a valid version for the current ME

2.

If the error persists and system BIOS

 

firmware.

 

 

 

has been recently updated, restore

 

 

 

previous system BIOS version.

 

 

 

Otherwise, update the ME firmware

 

 

 

version.

 

 

3.

If the error still persists, replace the

 

 

 

system board.

 

 

 

 

POST Numeric Codes and Text Messages 205

Page 214 Page 216
Image 215
Page 214 Page 216
Contents Maintenance & Service Guide Maintenance & Service Guide About This Book Iv About This Book Table of contents Serial ATA Sata Drive Guidelines and Features 104 144 216 Page HP Pro 3300 MT HP Pro 3300 SFF HP Elite 7500/7300 MT Product FeaturesStandard Configuration Microtower Components Serviceability FeaturesSmall Form Factor Components Activating the Windows operating system Activating and Customizing the SoftwareActivating and customizing the software in Windows Customizing the monitor display Downloading Windows 7 updatesInstalling or upgrading device drivers Click Settings Change PC Settings Downloading Windows 8 updatesComputer Setup F10 Utilities Computer Setup F10 Utility1Computer Setup F10 Utility Using Computer Setup F10 Utilities2Computer Setup-File Computer Setup-FileOptionDescription Computer Setup-Storage3Computer Setup-Storage Sata DefaultsMax eSATA Speed Removable Media BootStorage Options ESATA Port Sata EmulationDPS Self-Test Boot OrderShortcut to Temporarily Override Boot Order 4Computer Setup-Security Computer Setup-SecuritySystem IDs Network BootMaster Boot Record Slot SecuritySystem Security DriveLock Security Secure BootConfiguration 5Computer Setup-Power Computer Setup-PowerOption Heading Power-On Options Computer Setup-Advanced6Computer Setup-Advanced for advanced users Device Options Bios Power-OnOnboard Devices Bus OptionsAMT Configuration Recovering the Configuration SettingsVGA Configuration Computer Major Components Illustrated parts catalogMicrotower MT Chassis Spare Parts Intel processors Description Spare part number Access panelPower supply, 300W Front bezelDescription Spare part number Illustrated parts catalog Cables Misc Parts Fan sink includes replacement thermal materialFront I/O and USB assembly RTC batteryOptical drive DrivesMisc Boards Description Spare part number Hard driveSpare part Description Number Sequential Part Number ListingGraphics adapters for use in models with Windows Wlan modulesMicrotower MT Chassis Spare Parts Illustrated parts catalog Microtower MT Chassis Spare Parts Illustrated parts catalog Small Form Factor SFF Chassis Spare Parts Intel Pentium Dual-Core processors Intel Core i7 processorIntel Core i5 processors Intel Core i3 processorsCables DVI to VGA adapter, HF, 29-pin not illustrated Front I/O and card reader 6-in-1DVI to VGA adapter not illustrated DVI to VGA adapter, HF not illustratedDVD-ROM drive 581599-001 16X Sata DVD±RW drive 581600-001 Illustrated parts catalog Small Form Factor SFF Chassis Spare Parts Sata Hard Drive Cables Serial ATA Sata Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard DrivesHard Drive Capacities Smart ATA DrivesRelative Humidity Event 55% 40% 10% Routine Care, and Disassembly PreparationElectrostatic Discharge Information Generating StaticMethod Voltage Preventing Electrostatic Damage to EquipmentPersonal Grounding Methods and Equipment Static Shielding Protection LevelsRecommended Materials and Equipment Grounding the Work AreaOperating Guidelines Routine Care General Cleaning Safety PrecautionsCleaning the Computer Case Cleaning the KeyboardPower Supply Fan Service ConsiderationsCleaning the Monitor Cleaning the MouseHard Drives Cables and ConnectorsScrews Lithium Coin Cell Battery Preparation for Disassembly Removal and Replacement Procedures Microtower MT ChassisDescription Spare part number Access panel 657104-001 Access PanelPage Front Bezel Page DDR3-SDRAM DIMMs MemoryHP Elite 7500 Memory Description Socket Color Populating Dimm Sockets1DIMM Socket Locations Description Socket Color Removing Memory Modules Page Graphics cards for use in models with Windows Expansion CardsItem Description Page Page Page Page Page Cable Management Cable Connections Connector Name Connector Color DescriptionDrives Drive Positions System Board Drive Connections Installing Additional DrivesSystem Board Connector System Board Label Color Removing an Optical Drive Page Page Removing a Hard Drive Page Page Page Page Page Drives Front I/O and USB Panel Housing Assembly Page Removal and Replacement Procedures Microtower MT Chassis Remove the optical drive Removing an Optical Drive on Power Switch/LED AssemblyPage Description Spare part number Fan 657103-001 System FanPage Fan Sink Assembly Page Description Spare part number Intel Core i7 processors ProcessorAMD Sempron processor AMD Phenom II processorsAMD Athlon II processors Page Page Processor Description Spare part number Power supply, 300W 656721-001 Power SupplyPage System Board Page Battery Page Preparation for Disassembly Description Spare part number Access panel 656832-001 Page Description Spare part number Front bezel 656835-001 GB, PC3-10600 585157-001 635803-001 635802-001 Populating Dimm Sockets Removing DIMMs Page Page Description Spare part number Graphics cards Expansion CardPCI Page Page Page Cable Management Cable Connections Drives Removing Drives Page Removing the Hard Drive Page Page Page Power Switch Page Front USB Assembly Page Page Description Spare part number Fan 656834-001 Fan AssemblyPage Description Spare part number Fan sink 657402-001 Fan SinkPage 2600S 2.7 GHz, 8-MB L3 cache, 65W 638419-001 Page Power supply, 220W 656722-001 Power supply, 270W 665224-001 Page System Board Page Battery Page Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsRefer to Helpful Hints on page 145 in this guide Helpful HintsPage Computer will not respond to keyboard or mouse Cause Solving General ProblemsTable A-1Solving General Problems Computer date and time display is incorrect Cause SolutionAdvanced Device Options There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Poor performance Cause SolutionUnder Windows System, click Run All apps iconCause Solution Power supply shuts down intermittently Cause Solution Solving Power ProblemsTable A-2Solving Power Problems Some models, is set to the appropriate voltage. Proper Table A-3Solving Hard Drive Problems Solving Hard Drive ProblemsDevice Configuration Nonsystem disk/NTLDR missing message Cause SolutionComputer will not boot from hard drive Cause Solution Storage Boot OrderComputer seems to be locked up Cause Solution Can not write to the media card Cause Solving Media Card Reader ProblemsTable A-4Solving Media Card Reader Problems Computer’s software is used to safely eject the card Adjust screen resolution Solving Display ProblemsTable A-5Solving Display Problems Blank screen no video Cause SolutionDim characters Cause Solution Select ImageControl/ Horizontal Position or Vertical Image is not centered Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause Table A-6Solving Audio Problems Solving Audio ProblemsLine-in jack is not functioning properly Cause Sound from headphones is not clear or muffled CauseThere is no sound or sound volume is too low Cause Printer will not turn on Cause Solution Solving Printer ProblemsTable A-7Solving Printer Problems Printer will not print Cause SolutionPrinter prints garbled information Cause Solution Table A-8Solving Keyboard Problems Solving Keyboard and Mouse ProblemsEnter Table A-9Solving Mouse ProblemsSecurity USB Security Solving Hardware Installation ProblemsTable A-10Solving Hardware Installation Problems Control Panel , and then select Device ManagerComputer will not start Cause Solution Table A-11Solving Network Problems Solving Network ProblemsManager Network status link light never flashes Cause SolutionDiagnostics reports a failure Cause Solving Memory Problems Insufficient memory error during operation Cause Solution Table A-12Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionTable A-14Solving CD-ROM and DVD Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Table A-13Solving Processor ProblemsMovie will not play in the DVD drive Cause Solution Security Network BootCannot eject compact disc tray-load unit Cause System will not boot from USB flash drive Cause Solution Solving USB Flash Drive ProblemsTable A-15Solving USB Flash Drive Problems USB flash drive not found identified Cause SolutionUnable to connect to the Internet Cause Solution Solving Front Panel Component ProblemsSolving Internet Access Problems Ports are set to Enabled in Security USB SecurityClick Internet Options Select Start Control PanelSolving Software Problems Solving Software Problems Contacting Customer Support Why run HP PC Hardware Diagnostics HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device System Recovery Backup and RecoveryRestoring and recovering in Windows System RestoreSystem Recovery when Windows is responding System Recovery when Windows is not responding Creating recovery media Using recovery media Backing up your information Backup and recovery in WindowsUsing the Windows recovery tools Performing a system recoveryUsing f11 recovery tools General Requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country Accrediting Agency Country-Specific RequirementsPost Error Messages Table E-1Numeric Codes and Text Messages Post Numeric Codes and Text MessagesAppendix E Post Error Messages Verify monitor is attached and turned Replace diskette drive Security Drivelock Security. For each Test under Storage DPS Self-testOptions Sata Emulation to IDE, Select File Save Changes and ExitAppendix E Post Error Messages Bios Occurred prior to the ME firmware update Table E-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Desktop Management Guide for more Appendix E Post Error Messages Cmos Password Security and ResettingResetting the Password Jumper Models 3300/3305 Resetting the Password Jumper Model 7300/7500 Clearing and Resetting the Cmos Models 3300/3305 Clearing and Resetting the Cmos Model 7300/7500 Table G-1Specifications SpecificationsRated Voltage Range SFF SpecificationsTable G-2Specifications ModelCmos IndexPage Sata
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