HP 7300 manual Solving Software Problems

Page 192

Solving Software Problems

Most software problems occur as a result of the following:

●The application was not installed or configured correctly.

●There is insufficient memory available to run the application.

●There is a conflict between applications.

●Be sure that all the needed device drivers have been installed.

●If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.

If you encounter software problems, see the applicable solutions listed in the following table.

Computer will not continue and the HP logo does not display.

Cause

Solution

ROM issue - POST error has occurred.

Observe the beeps and LED lights on the front of the computer. See Appendix A, POST Error Messages on page 198 to determine possible causes.

See the Worldwide Limited Warranty for terms and conditions.

182 Appendix A Troubleshooting Without Diagnostics

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Contents Maintenance & Service Guide Maintenance & Service Guide About This Book Iv About This Book Table of contents Serial ATA Sata Drive Guidelines and Features 104 144 216 Page Product Features Standard ConfigurationHP Pro 3300 MT HP Pro 3300 SFF HP Elite 7500/7300 MT Serviceability Features Microtower ComponentsSmall Form Factor Components Activating and Customizing the Software Activating and customizing the software in WindowsActivating the Windows operating system Downloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Downloading Windows 8 updates Click Settings Change PC SettingsComputer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities 1Computer Setup F10 UtilityComputer Setup-File 2Computer Setup-FileComputer Setup-Storage 3Computer Setup-StorageSata Defaults OptionDescriptionRemovable Media Boot Storage Options ESATA PortSata Emulation Max eSATA SpeedBoot Order Shortcut to Temporarily Override Boot OrderDPS Self-Test Computer Setup-Security 4Computer Setup-SecurityNetwork Boot Master Boot RecordSlot Security System IDsSystem Security Secure Boot ConfigurationDriveLock Security Computer Setup-Power 5Computer Setup-PowerComputer Setup-Advanced 6Computer Setup-Advanced for advanced usersOption Heading Power-On Options Bios Power-On Onboard DevicesBus Options Device OptionsRecovering the Configuration Settings VGA ConfigurationAMT Configuration Illustrated parts catalog Microtower MT Chassis Spare PartsComputer Major Components Description Spare part number Access panel Power supply, 300WFront bezel Intel processorsDescription Spare part number Illustrated parts catalog Cables Fan sink includes replacement thermal material Front I/O and USB assemblyRTC battery Misc PartsDrives Misc BoardsDescription Spare part number Hard drive Optical driveSequential Part Number Listing Graphics adapters for use in models with WindowsWlan modules Spare part Description NumberMicrotower MT Chassis Spare Parts Illustrated parts catalog Microtower MT Chassis Spare Parts Illustrated parts catalog Small Form Factor SFF Chassis Spare Parts Intel Core i7 processor Intel Core i5 processorsIntel Core i3 processors Intel Pentium Dual-Core processorsCables Front I/O and card reader 6-in-1 DVI to VGA adapter not illustratedDVI to VGA adapter, HF not illustrated DVI to VGA adapter, HF, 29-pin not illustratedDVD-ROM drive 581599-001 16X Sata DVD±RW drive 581600-001 Illustrated parts catalog Small Form Factor SFF Chassis Spare Parts Serial ATA Sata Drive Guidelines and Features Serial ATA Hard Drive CharacteristicsSata Hard Drives Sata Hard Drive CablesSmart ATA Drives Hard Drive CapacitiesRoutine Care, and Disassembly Preparation Electrostatic Discharge InformationGenerating Static Relative Humidity Event 55% 40% 10%Preventing Electrostatic Damage to Equipment Personal Grounding Methods and EquipmentStatic Shielding Protection Levels Method VoltageGrounding the Work Area Recommended Materials and EquipmentOperating Guidelines General Cleaning Safety Precautions Cleaning the Computer CaseCleaning the Keyboard Routine CareService Considerations Cleaning the MonitorCleaning the Mouse Power Supply FanCables and Connectors ScrewsHard Drives Lithium Coin Cell Battery Removal and Replacement Procedures Microtower MT Chassis Preparation for DisassemblyAccess Panel Description Spare part number Access panel 657104-001Page Front Bezel Page Memory DDR3-SDRAM DIMMsHP Elite 7500 Memory Populating Dimm Sockets 1DIMM Socket LocationsDescription Socket Color Description Socket Color Removing Memory Modules Page Expansion Cards Graphics cards for use in models with WindowsItem Description Page Page Page Page Page Cable Management Connector Name Connector Color Description Cable ConnectionsDrives Drive Positions Installing Additional Drives System Board Drive ConnectionsSystem Board Connector System Board Label Color Removing an Optical Drive Page Page Removing a Hard Drive Page Page Page Page Page Drives Front I/O and USB Panel Housing Assembly Page Removal and Replacement Procedures Microtower MT Chassis Power Switch/LED Assembly Remove the optical drive Removing an Optical Drive onPage System Fan Description Spare part number Fan 657103-001Page Fan Sink Assembly Page Processor Description Spare part number Intel Core i7 processorsAMD Phenom II processors AMD Athlon II processorsAMD Sempron processor Page Page Processor Power Supply Description Spare part number Power supply, 300W 656721-001Page System Board Page Battery Page Preparation for Disassembly Description Spare part number Access panel 656832-001 Page Description Spare part number Front bezel 656835-001 GB, PC3-10600 585157-001 635803-001 635802-001 Populating Dimm Sockets Removing DIMMs Page Page Expansion Card Description Spare part number Graphics cardsPCI Page Page Page Cable Management Cable Connections Drives Removing Drives Page Removing the Hard Drive Page Page Page Power Switch Page Front USB Assembly Page Page Fan Assembly Description Spare part number Fan 656834-001Page Fan Sink Description Spare part number Fan sink 657402-001Page 2600S 2.7 GHz, 8-MB L3 cache, 65W 638419-001 Page Power supply, 220W 656722-001 Power supply, 270W 665224-001 Page System Board Page Battery Page Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Refer to Helpful Hints on page 145 in this guidePage Solving General Problems Table A-1Solving General ProblemsComputer date and time display is incorrect Cause Solution Computer will not respond to keyboard or mouse CauseThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel CausePoor performance Cause Solution Advanced Device OptionsAll apps icon Under Windows System, click RunCause Solution Solving Power Problems Table A-2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Some models, is set to the appropriate voltage. Proper Solving Hard Drive Problems Table A-3Solving Hard Drive ProblemsNonsystem disk/NTLDR missing message Cause Solution Computer will not boot from hard drive Cause SolutionStorage Boot Order Device ConfigurationComputer seems to be locked up Cause Solution Solving Media Card Reader Problems Table A-4Solving Media Card Reader ProblemsCan not write to the media card Cause Computer’s software is used to safely eject the card Solving Display Problems Table A-5Solving Display ProblemsBlank screen no video Cause Solution Adjust screen resolutionDim characters Cause Solution Image is not centered Cause Solution No Connection, Check Signal Cable displays on screen CauseSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause Solving Audio Problems Table A-6Solving Audio ProblemsSound from headphones is not clear or muffled Cause There is no sound or sound volume is too low CauseLine-in jack is not functioning properly Cause Solving Printer Problems Table A-7Solving Printer ProblemsPrinter will not print Cause Solution Printer will not turn on Cause SolutionPrinter prints garbled information Cause Solution Solving Keyboard and Mouse Problems Table A-8Solving Keyboard ProblemsTable A-9Solving Mouse Problems EnterSolving Hardware Installation Problems Table A-10Solving Hardware Installation ProblemsControl Panel , and then select Device Manager Security USB SecurityComputer will not start Cause Solution Solving Network Problems Table A-11Solving Network ProblemsNetwork status link light never flashes Cause Solution ManagerDiagnostics reports a failure Cause Solving Memory Problems Table A-12Solving Memory Problems Out of memory error Cause SolutionMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause SolutionSolving Processor Problems Solving CD-ROM and DVD ProblemsTable A-13Solving Processor Problems Table A-14Solving CD-ROM and DVD ProblemsSecurity Network Boot Movie will not play in the DVD drive Cause SolutionCannot eject compact disc tray-load unit Cause Solving USB Flash Drive Problems Table A-15Solving USB Flash Drive ProblemsUSB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause SolutionSolving Front Panel Component Problems Solving Internet Access ProblemsPorts are set to Enabled in Security USB Security Unable to connect to the Internet Cause SolutionSelect Start Control Panel Click Internet OptionsSolving Software Problems Solving Software Problems Contacting Customer Support HP PC Hardware Diagnostics Why run HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device Backup and Recovery Restoring and recovering in WindowsSystem Restore System RecoverySystem Recovery when Windows is responding System Recovery when Windows is not responding Creating recovery media Using recovery media Backup and recovery in Windows Backing up your informationPerforming a system recovery Using the Windows recovery toolsUsing f11 recovery tools Power Cord Set Requirements Japanese Power Cord RequirementsGeneral Requirements Country-Specific Requirements Country Accrediting AgencyPost Error Messages Post Numeric Codes and Text Messages Table E-1Numeric Codes and Text MessagesAppendix E Post Error Messages Verify monitor is attached and turned Replace diskette drive Test under Storage DPS Self-test Options Sata Emulation to IDE,Select File Save Changes and Exit Security Drivelock Security. For eachAppendix E Post Error Messages Bios Occurred prior to the ME firmware update Table E-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Desktop Management Guide for more Appendix E Post Error Messages Password Security and Resetting CmosResetting the Password Jumper Models 3300/3305 Resetting the Password Jumper Model 7300/7500 Clearing and Resetting the Cmos Models 3300/3305 Clearing and Resetting the Cmos Model 7300/7500 Specifications Table G-1SpecificationsSFF Specifications Table G-2SpecificationsModel Rated Voltage RangeIndex CmosPage Sata
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