HP 7300 Preventing Electrostatic Damage to Equipment, Personal Grounding Methods and Equipment

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Removing DIPs* from vinyl tray

2,000 V

4,000 V

11,500 V

Removing DIPs* from Styrofoam

3,500 V

5,000 V

14,500 V

Removing bubble pack from PCB

7,000 V

20,000 V

26,500 V

Packing PCBs in foam-lined box

5,000 V

11,000 V

21,000 V

*These are then multi-packaged inside plastic tubes, trays, or Styrofoam.

NOTE: 700 volts can degrade a product.

Preventing Electrostatic Damage to Equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories.

To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.

Place items on a grounded surface before removing them from their container.

Always be properly grounded when touching a sensitive component or assembly.

Avoid contact with pins, leads, or circuitry.

Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.

Personal Grounding Methods and Equipment

Use the following equipment to prevent static electricity damage to equipment:

Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.

Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground.

 

Static Shielding Protection Levels

 

 

Method

Voltage

 

 

Antistatic plastic

1,500

Carbon-loaded plastic

7,500

Metallized laminate

15,000

 

 

Electrostatic Discharge Information 43

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Contents Maintenance & Service Guide Maintenance & Service Guide About This Book Iv About This Book Table of contents Serial ATA Sata Drive Guidelines and Features 104 144 216 Page HP Pro 3300 MT HP Pro 3300 SFF HP Elite 7500/7300 MT Product FeaturesStandard Configuration Microtower Components Serviceability FeaturesSmall Form Factor Components Activating the Windows operating system Activating and Customizing the SoftwareActivating and customizing the software in Windows Customizing the monitor display Downloading Windows 7 updatesInstalling or upgrading device drivers Click Settings Change PC Settings Downloading Windows 8 updatesComputer Setup F10 Utilities Computer Setup F10 Utility1Computer Setup F10 Utility Using Computer Setup F10 Utilities2Computer Setup-File Computer Setup-File3Computer Setup-Storage Computer Setup-StorageSata Defaults OptionDescriptionStorage Options ESATA Port Removable Media BootSata Emulation Max eSATA SpeedDPS Self-Test Boot OrderShortcut to Temporarily Override Boot Order 4Computer Setup-Security Computer Setup-SecurityMaster Boot Record Network BootSlot Security System IDsSystem Security DriveLock Security Secure BootConfiguration 5Computer Setup-Power Computer Setup-PowerOption Heading Power-On Options Computer Setup-Advanced6Computer Setup-Advanced for advanced users Onboard Devices Bios Power-OnBus Options Device OptionsAMT Configuration Recovering the Configuration SettingsVGA Configuration Computer Major Components Illustrated parts catalogMicrotower MT Chassis Spare Parts Power supply, 300W Description Spare part number Access panelFront bezel Intel processorsDescription Spare part number Illustrated parts catalog Cables Front I/O and USB assembly Fan sink includes replacement thermal materialRTC battery Misc PartsMisc Boards DrivesDescription Spare part number Hard drive Optical driveGraphics adapters for use in models with Windows Sequential Part Number ListingWlan modules Spare part Description NumberMicrotower MT Chassis Spare Parts Illustrated parts catalog Microtower MT Chassis Spare Parts Illustrated parts catalog Small Form Factor SFF Chassis Spare Parts Intel Core i5 processors Intel Core i7 processorIntel Core i3 processors Intel Pentium Dual-Core processorsCables DVI to VGA adapter not illustrated Front I/O and card reader 6-in-1DVI to VGA adapter, HF not illustrated DVI to VGA adapter, HF, 29-pin not illustratedDVD-ROM drive 581599-001 16X Sata DVD±RW drive 581600-001 Illustrated parts catalog Small Form Factor SFF Chassis Spare Parts Serial ATA Hard Drive Characteristics Serial ATA Sata Drive Guidelines and FeaturesSata Hard Drives Sata Hard Drive CablesHard Drive Capacities Smart ATA DrivesElectrostatic Discharge Information Routine Care, and Disassembly PreparationGenerating Static Relative Humidity Event 55% 40% 10%Personal Grounding Methods and Equipment Preventing Electrostatic Damage to EquipmentStatic Shielding Protection Levels Method VoltageRecommended Materials and Equipment Grounding the Work AreaOperating Guidelines Cleaning the Computer Case General Cleaning Safety PrecautionsCleaning the Keyboard Routine CareCleaning the Monitor Service ConsiderationsCleaning the Mouse Power Supply FanHard Drives Cables and ConnectorsScrews Lithium Coin Cell Battery Preparation for Disassembly Removal and Replacement Procedures Microtower MT ChassisDescription Spare part number Access panel 657104-001 Access PanelPage Front Bezel Page DDR3-SDRAM DIMMs MemoryHP Elite 7500 Memory Description Socket Color Populating Dimm Sockets1DIMM Socket Locations Description Socket Color Removing Memory Modules Page Graphics cards for use in models with Windows Expansion CardsItem Description Page Page Page Page Page Cable Management Cable Connections Connector Name Connector Color DescriptionDrives Drive Positions System Board Drive Connections Installing Additional DrivesSystem Board Connector System Board Label Color Removing an Optical Drive Page Page Removing a Hard Drive Page Page Page Page Page Drives Front I/O and USB Panel Housing Assembly Page Removal and Replacement Procedures Microtower MT Chassis Remove the optical drive Removing an Optical Drive on Power Switch/LED AssemblyPage Description Spare part number Fan 657103-001 System FanPage Fan Sink Assembly Page Description Spare part number Intel Core i7 processors ProcessorAMD Sempron processor AMD Phenom II processorsAMD Athlon II processors Page Page Processor Description Spare part number Power supply, 300W 656721-001 Power SupplyPage System Board Page Battery Page Preparation for Disassembly Description Spare part number Access panel 656832-001 Page Description Spare part number Front bezel 656835-001 GB, PC3-10600 585157-001 635803-001 635802-001 Populating Dimm Sockets Removing DIMMs Page Page Description Spare part number Graphics cards Expansion CardPCI Page Page Page Cable Management Cable Connections Drives Removing Drives Page Removing the Hard Drive Page Page Page Power Switch Page Front USB Assembly Page Page Description Spare part number Fan 656834-001 Fan AssemblyPage Description Spare part number Fan sink 657402-001 Fan SinkPage 2600S 2.7 GHz, 8-MB L3 cache, 65W 638419-001 Page Power supply, 220W 656722-001 Power supply, 270W 665224-001 Page System Board Page Battery Page Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsRefer to Helpful Hints on page 145 in this guide Helpful HintsPage Table A-1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution Computer will not respond to keyboard or mouse CauseCannot remove computer cover or access panel Cause There is no sound or sound volume is too low Cause SolutionPoor performance Cause Solution Advanced Device OptionsUnder Windows System, click Run All apps iconCause Solution Power supply shuts down intermittently Cause Solution Solving Power ProblemsTable A-2Solving Power Problems Some models, is set to the appropriate voltage. Proper Table A-3Solving Hard Drive Problems Solving Hard Drive ProblemsComputer will not boot from hard drive Cause Solution Nonsystem disk/NTLDR missing message Cause SolutionStorage Boot Order Device ConfigurationComputer seems to be locked up Cause Solution Can not write to the media card Cause Solving Media Card Reader ProblemsTable A-4Solving Media Card Reader Problems Computer’s software is used to safely eject the card Table A-5Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Adjust screen resolutionDim characters Cause Solution Select ImageControl/ Horizontal Position or Vertical Image is not centered Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause Table A-6Solving Audio Problems Solving Audio ProblemsLine-in jack is not functioning properly Cause Sound from headphones is not clear or muffled CauseThere is no sound or sound volume is too low Cause Table A-7Solving Printer Problems Solving Printer ProblemsPrinter will not print Cause Solution Printer will not turn on Cause SolutionPrinter prints garbled information Cause Solution Table A-8Solving Keyboard Problems Solving Keyboard and Mouse ProblemsEnter Table A-9Solving Mouse ProblemsTable A-10Solving Hardware Installation Problems Solving Hardware Installation ProblemsControl Panel , and then select Device Manager Security USB SecurityComputer will not start Cause Solution Table A-11Solving Network Problems Solving Network ProblemsManager Network status link light never flashes Cause SolutionDiagnostics reports a failure Cause Solving Memory Problems Out of memory error Cause Solution Table A-12Solving Memory ProblemsMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause SolutionSolving CD-ROM and DVD Problems Solving Processor ProblemsTable A-13Solving Processor Problems Table A-14Solving CD-ROM and DVD ProblemsMovie will not play in the DVD drive Cause Solution Security Network BootCannot eject compact disc tray-load unit Cause Table A-15Solving USB Flash Drive Problems Solving USB Flash Drive ProblemsUSB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause SolutionSolving Internet Access Problems Solving Front Panel Component ProblemsPorts are set to Enabled in Security USB Security Unable to connect to the Internet Cause SolutionClick Internet Options Select Start Control PanelSolving Software Problems Solving Software Problems Contacting Customer Support Why run HP PC Hardware Diagnostics HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device Restoring and recovering in Windows Backup and RecoverySystem Restore System RecoverySystem Recovery when Windows is responding System Recovery when Windows is not responding Creating recovery media Using recovery media Backing up your information Backup and recovery in WindowsUsing the Windows recovery tools Performing a system recoveryUsing f11 recovery tools General Requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country Accrediting Agency Country-Specific RequirementsPost Error Messages Table E-1Numeric Codes and Text Messages Post Numeric Codes and Text MessagesAppendix E Post Error Messages Verify monitor is attached and turned Replace diskette drive Options Sata Emulation to IDE, Test under Storage DPS Self-testSelect File Save Changes and Exit Security Drivelock Security. For eachAppendix E Post Error Messages Bios Occurred prior to the ME firmware update Table E-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Desktop Management Guide for more Appendix E Post Error Messages Cmos Password Security and ResettingResetting the Password Jumper Models 3300/3305 Resetting the Password Jumper Model 7300/7500 Clearing and Resetting the Cmos Models 3300/3305 Clearing and Resetting the Cmos Model 7300/7500 Table G-1Specifications SpecificationsTable G-2Specifications SFF SpecificationsModel Rated Voltage RangeCmos IndexPage Sata
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