HP 7300 manual Activity Beeps Possible Cause Recommended Action

Page 218

Table E-2Diagnostic Front Panel LEDs and Audible Codes (continued)

Activity

Beeps

Possible Cause

Recommended Action

 

 

 

 

 

Red Power LED flashes two

2

Processor thermal

1.

Ensure that the computer air vents are not

times, once every second,

 

protection activated:

 

blocked and the processor cooling fan is

followed by a two second

 

A fan may be blocked or

 

running.

pause. Beeps stop after fifth

 

2.

 

iteration but LEDs continue

 

not turning.

Open hood, press power button, and see if

until problem is solved.

 

OR

 

the processor fan spins. If the processor fan

 

 

 

is not spinning, make sure the fan's cable is

 

 

The heat sink/fan

 

plugged onto the system board header.

 

 

 

 

 

 

assembly is not properly

3.

If fan is plugged in, but is not spinning, then

 

 

attached to the processor.

 

replace heat sink/fan assembly.

 

 

 

4.

Contact an authorized reseller or service

 

 

 

 

provider.

 

 

 

 

 

Red Power LED flashes three

3

Processor not installed

1.

Check to see that the processor is present.

times, once every second,

 

(not an indicator of bad

2.

Reseat the processor.

followed by a two second

 

processor).

pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.

Red Power LED flashes four

4

Power failure (power

times, once every second,

 

supply is overloaded).

followed by a two second

 

OR

pause. Beeps stop after fifth

 

iteration but LEDs continue

 

The incorrect external

until problem is solved.

 

 

 

power supply adapter is

being used on the USDT.

1.Open the hood and ensure the 4 or 6-wire power supply cable is seated into the connector on the system board.

2.Check if a device is causing the problem by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). Power on the system. If the system enters the POST, then power off and replace one device at a time and repeat this procedure until failure occurs. Replace the device that is causing the failure. Continue adding devices one at a time to ensure all devices are functioning properly.

3.Replace the power supply.

4.Replace the system board.

OR

The USDT power supply adapter must be at 135W and use the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied USDT power supply adapter.

208 Appendix E POST Error Messages

Image 218
Contents Maintenance & Service Guide Maintenance & Service Guide About This Book Iv About This Book Table of contents Serial ATA Sata Drive Guidelines and Features 104 144 216 Page HP Pro 3300 MT HP Pro 3300 SFF HP Elite 7500/7300 MT Product FeaturesStandard Configuration Serviceability Features Microtower ComponentsSmall Form Factor Components Activating the Windows operating system Activating and Customizing the SoftwareActivating and customizing the software in Windows Customizing the monitor display Downloading Windows 7 updatesInstalling or upgrading device drivers Downloading Windows 8 updates Click Settings Change PC SettingsComputer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities 1Computer Setup F10 UtilityComputer Setup-File 2Computer Setup-FileSata Defaults Computer Setup-Storage3Computer Setup-Storage OptionDescriptionSata Emulation Removable Media BootStorage Options ESATA Port Max eSATA SpeedDPS Self-Test Boot OrderShortcut to Temporarily Override Boot Order Computer Setup-Security 4Computer Setup-SecuritySlot Security Network BootMaster Boot Record System IDsSystem Security DriveLock Security Secure BootConfiguration Computer Setup-Power 5Computer Setup-PowerOption Heading Power-On Options Computer Setup-Advanced6Computer Setup-Advanced for advanced users Bus Options Bios Power-OnOnboard Devices Device OptionsAMT Configuration Recovering the Configuration SettingsVGA Configuration Computer Major Components Illustrated parts catalogMicrotower MT Chassis Spare Parts Front bezel Description Spare part number Access panelPower supply, 300W Intel processorsDescription Spare part number Illustrated parts catalog Cables RTC battery Fan sink includes replacement thermal materialFront I/O and USB assembly Misc PartsDescription Spare part number Hard drive DrivesMisc Boards Optical driveWlan modules Sequential Part Number ListingGraphics adapters for use in models with Windows Spare part Description NumberMicrotower MT Chassis Spare Parts Illustrated parts catalog Microtower MT Chassis Spare Parts Illustrated parts catalog Small Form Factor SFF Chassis Spare Parts Intel Core i3 processors Intel Core i7 processorIntel Core i5 processors Intel Pentium Dual-Core processorsCables DVI to VGA adapter, HF not illustrated Front I/O and card reader 6-in-1DVI to VGA adapter not illustrated DVI to VGA adapter, HF, 29-pin not illustratedDVD-ROM drive 581599-001 16X Sata DVD±RW drive 581600-001 Illustrated parts catalog Small Form Factor SFF Chassis Spare Parts Sata Hard Drives Serial ATA Sata Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard Drive CablesSmart ATA Drives Hard Drive CapacitiesGenerating Static Routine Care, and Disassembly PreparationElectrostatic Discharge Information Relative Humidity Event 55% 40% 10%Static Shielding Protection Levels Preventing Electrostatic Damage to EquipmentPersonal Grounding Methods and Equipment Method VoltageGrounding the Work Area Recommended Materials and EquipmentOperating Guidelines Cleaning the Keyboard General Cleaning Safety PrecautionsCleaning the Computer Case Routine CareCleaning the Mouse Service ConsiderationsCleaning the Monitor Power Supply FanHard Drives Cables and ConnectorsScrews Lithium Coin Cell Battery Removal and Replacement Procedures Microtower MT Chassis Preparation for DisassemblyAccess Panel Description Spare part number Access panel 657104-001Page Front Bezel Page Memory DDR3-SDRAM DIMMsHP Elite 7500 Memory Description Socket Color Populating Dimm Sockets1DIMM Socket Locations Description Socket Color Removing Memory Modules Page Expansion Cards Graphics cards for use in models with WindowsItem Description Page Page Page Page Page Cable Management Connector Name Connector Color Description Cable ConnectionsDrives Drive Positions Installing Additional Drives System Board Drive ConnectionsSystem Board Connector System Board Label Color Removing an Optical Drive Page Page Removing a Hard Drive Page Page Page Page Page Drives Front I/O and USB Panel Housing Assembly Page Removal and Replacement Procedures Microtower MT Chassis Power Switch/LED Assembly Remove the optical drive Removing an Optical Drive onPage System Fan Description Spare part number Fan 657103-001Page Fan Sink Assembly Page Processor Description Spare part number Intel Core i7 processorsAMD Sempron processor AMD Phenom II processorsAMD Athlon II processors Page Page Processor Power Supply Description Spare part number Power supply, 300W 656721-001Page System Board Page Battery Page Preparation for Disassembly Description Spare part number Access panel 656832-001 Page Description Spare part number Front bezel 656835-001 GB, PC3-10600 585157-001 635803-001 635802-001 Populating Dimm Sockets Removing DIMMs Page Page Expansion Card Description Spare part number Graphics cardsPCI Page Page Page Cable Management Cable Connections Drives Removing Drives Page Removing the Hard Drive Page Page Page Power Switch Page Front USB Assembly Page Page Fan Assembly Description Spare part number Fan 656834-001Page Fan Sink Description Spare part number Fan sink 657402-001Page 2600S 2.7 GHz, 8-MB L3 cache, 65W 638419-001 Page Power supply, 220W 656722-001 Power supply, 270W 665224-001 Page System Board Page Battery Page Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Refer to Helpful Hints on page 145 in this guidePage Computer date and time display is incorrect Cause Solution Solving General ProblemsTable A-1Solving General Problems Computer will not respond to keyboard or mouse CausePoor performance Cause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Advanced Device OptionsAll apps icon Under Windows System, click RunCause Solution Power supply shuts down intermittently Cause Solution Solving Power ProblemsTable A-2Solving Power Problems Some models, is set to the appropriate voltage. Proper Solving Hard Drive Problems Table A-3Solving Hard Drive ProblemsStorage Boot Order Nonsystem disk/NTLDR missing message Cause SolutionComputer will not boot from hard drive Cause Solution Device ConfigurationComputer seems to be locked up Cause Solution Can not write to the media card Cause Solving Media Card Reader ProblemsTable A-4Solving Media Card Reader Problems Computer’s software is used to safely eject the card Blank screen no video Cause Solution Solving Display ProblemsTable A-5Solving Display Problems Adjust screen resolutionDim characters Cause Solution Select ImageControl/ Horizontal Position or Vertical Image is not centered Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause Solving Audio Problems Table A-6Solving Audio ProblemsLine-in jack is not functioning properly Cause Sound from headphones is not clear or muffled CauseThere is no sound or sound volume is too low Cause Printer will not print Cause Solution Solving Printer ProblemsTable A-7Solving Printer Problems Printer will not turn on Cause SolutionPrinter prints garbled information Cause Solution Solving Keyboard and Mouse Problems Table A-8Solving Keyboard ProblemsTable A-9Solving Mouse Problems EnterControl Panel , and then select Device Manager Solving Hardware Installation ProblemsTable A-10Solving Hardware Installation Problems Security USB SecurityComputer will not start Cause Solution Solving Network Problems Table A-11Solving Network ProblemsNetwork status link light never flashes Cause Solution ManagerDiagnostics reports a failure Cause Solving Memory Problems Memory count during Post is wrong Cause Solution Table A-12Solving Memory ProblemsOut of memory error Cause Solution Insufficient memory error during operation Cause SolutionTable A-13Solving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Table A-14Solving CD-ROM and DVD ProblemsSecurity Network Boot Movie will not play in the DVD drive Cause SolutionCannot eject compact disc tray-load unit Cause USB flash drive not found identified Cause Solution Solving USB Flash Drive ProblemsTable A-15Solving USB Flash Drive Problems System will not boot from USB flash drive Cause SolutionPorts are set to Enabled in Security USB Security Solving Front Panel Component ProblemsSolving Internet Access Problems Unable to connect to the Internet Cause SolutionSelect Start Control Panel Click Internet OptionsSolving Software Problems Solving Software Problems Contacting Customer Support HP PC Hardware Diagnostics Why run HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device System Restore Backup and RecoveryRestoring and recovering in Windows System RecoverySystem Recovery when Windows is responding System Recovery when Windows is not responding Creating recovery media Using recovery media Backup and recovery in Windows Backing up your informationPerforming a system recovery Using the Windows recovery toolsUsing f11 recovery tools General Requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country-Specific Requirements Country Accrediting AgencyPost Error Messages Post Numeric Codes and Text Messages Table E-1Numeric Codes and Text MessagesAppendix E Post Error Messages Verify monitor is attached and turned Replace diskette drive Select File Save Changes and Exit Test under Storage DPS Self-testOptions Sata Emulation to IDE, Security Drivelock Security. For eachAppendix E Post Error Messages Bios Occurred prior to the ME firmware update Table E-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Desktop Management Guide for more Appendix E Post Error Messages Password Security and Resetting CmosResetting the Password Jumper Models 3300/3305 Resetting the Password Jumper Model 7300/7500 Clearing and Resetting the Cmos Models 3300/3305 Clearing and Resetting the Cmos Model 7300/7500 Specifications Table G-1SpecificationsModel SFF SpecificationsTable G-2Specifications Rated Voltage RangeIndex CmosPage Sata
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