HP 7300 manual Appendix E Post Error Messages

Page 210

Table E-1Numeric Codes and Text Messages (continued)

Control panel message

Description

Recommended action

 

 

 

163-Time & Date Not Set

Invalid time or date in configuration

Reset the date and time under Control

 

memory.

Panel (Computer Setup can also be used).

 

RTC (real-time clock) battery may need to

If the problem persists, replace the RTC

 

battery. See the Removal and Replacement

 

be replaced.

section for instructions on installing a new

 

 

battery, or contact an authorized dealer or

 

 

reseller for RTC battery replacement.

 

 

 

163-Time & Date Not Set

CMOS jumper may not be properly

Check for proper placement of the CMOS

 

installed.

jumper if applicable.

 

 

 

164-MemorySize Error

Memory amount has changed since the last

Press the F1 key to save the memory

 

boot (memory added or removed).

changes.

 

 

 

 

164-MemorySize Error

Memory configuration incorrect.

1.

Run Computer Setup or Windows

 

 

 

utilities.

 

 

2.

Make sure the memory module(s) are

 

 

 

installed properly.

 

 

3.

If third-party memory has been added,

 

 

 

test using HP-only memory.

 

 

4.

Verify proper memory module type.

 

 

 

 

201-Memory Error

RAM failure.

1.

Ensure memory modules are correctly

 

 

 

installed.

 

 

2.

Verify proper memory module type.

 

 

3.

Remove and replace the identified

 

 

 

faulty memory module(s).

 

 

4.

If the error persists after replacing

 

 

 

memory modules, replace the system

 

 

 

board.

 

 

 

 

213-Incompatible Memory Module in

A memory module in memory socket

1.

Verify proper memory module type.

Memory Socket(s) X, X, ...

identified in the error message is missing

2.

Try another memory socket.

 

critical SPD information, or is incompatible

 

with the chipset.

3.

Replace DIMM with a module

 

 

 

 

 

conforming to the SPD standard.

 

 

 

214-DIMM Configuration Warning

Populated DIMM Configuration is not

Rearrange the DIMMs so that each channel

 

optimized.

has the same amount of memory.

 

 

 

 

219-ECC Memory Module Detected ECC

Recently added memory module(s) support

1.

If additional memory was recently

Modules not supported on this Platform

ECC memory error correction.

 

added, remove it to see if the problem

 

 

 

remains.

 

 

2.

Check product documentation for

 

 

 

memory support information.

 

 

 

 

301-Keyboard Error

Keyboard failure.

1.

Reconnect keyboard with computer

 

 

 

turned off.

 

 

2.

Check connector for bent or missing

 

 

 

pins.

 

 

3.

Ensure that none of the keys are

 

 

 

depressed.

 

 

4.

Replace keyboard.

 

 

 

 

200 Appendix E POST Error Messages

Image 210
Contents Maintenance & Service Guide Maintenance & Service Guide About This Book Iv About This Book Table of contents Serial ATA Sata Drive Guidelines and Features 104 144 216 Page Product Features Standard ConfigurationHP Pro 3300 MT HP Pro 3300 SFF HP Elite 7500/7300 MT Serviceability Features Microtower ComponentsSmall Form Factor Components Activating and Customizing the Software Activating and customizing the software in WindowsActivating the Windows operating system Downloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Downloading Windows 8 updates Click Settings Change PC SettingsComputer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities 1Computer Setup F10 UtilityComputer Setup-File 2Computer Setup-FileSata Defaults Computer Setup-Storage3Computer Setup-Storage OptionDescriptionSata Emulation Removable Media BootStorage Options ESATA Port Max eSATA SpeedBoot Order Shortcut to Temporarily Override Boot OrderDPS Self-Test Computer Setup-Security 4Computer Setup-SecuritySlot Security Network BootMaster Boot Record System IDsSystem Security Secure Boot ConfigurationDriveLock Security Computer Setup-Power 5Computer Setup-PowerComputer Setup-Advanced 6Computer Setup-Advanced for advanced usersOption Heading Power-On Options Bus Options Bios Power-OnOnboard Devices Device OptionsRecovering the Configuration Settings VGA ConfigurationAMT Configuration Illustrated parts catalog Microtower MT Chassis Spare PartsComputer Major Components Front bezel Description Spare part number Access panelPower supply, 300W Intel processorsDescription Spare part number Illustrated parts catalog Cables RTC battery Fan sink includes replacement thermal materialFront I/O and USB assembly Misc PartsDescription Spare part number Hard drive DrivesMisc Boards Optical driveWlan modules Sequential Part Number ListingGraphics adapters for use in models with Windows Spare part Description NumberMicrotower MT Chassis Spare Parts Illustrated parts catalog Microtower MT Chassis Spare Parts Illustrated parts catalog Small Form Factor SFF Chassis Spare Parts Intel Core i3 processors Intel Core i7 processorIntel Core i5 processors Intel Pentium Dual-Core processorsCables DVI to VGA adapter, HF not illustrated Front I/O and card reader 6-in-1DVI to VGA adapter not illustrated DVI to VGA adapter, HF, 29-pin not illustratedDVD-ROM drive 581599-001 16X Sata DVD±RW drive 581600-001 Illustrated parts catalog Small Form Factor SFF Chassis Spare Parts Sata Hard Drives Serial ATA Sata Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard Drive CablesSmart ATA Drives Hard Drive CapacitiesGenerating Static Routine Care, and Disassembly PreparationElectrostatic Discharge Information Relative Humidity Event 55% 40% 10%Static Shielding Protection Levels Preventing Electrostatic Damage to EquipmentPersonal Grounding Methods and Equipment Method VoltageGrounding the Work Area Recommended Materials and EquipmentOperating Guidelines Cleaning the Keyboard General Cleaning Safety PrecautionsCleaning the Computer Case Routine CareCleaning the Mouse Service ConsiderationsCleaning the Monitor Power Supply FanCables and Connectors ScrewsHard Drives Lithium Coin Cell Battery Removal and Replacement Procedures Microtower MT Chassis Preparation for DisassemblyAccess Panel Description Spare part number Access panel 657104-001Page Front Bezel Page Memory DDR3-SDRAM DIMMsHP Elite 7500 Memory Populating Dimm Sockets 1DIMM Socket LocationsDescription Socket Color Description Socket Color Removing Memory Modules Page Expansion Cards Graphics cards for use in models with WindowsItem Description Page Page Page Page Page Cable Management Connector Name Connector Color Description Cable ConnectionsDrives Drive Positions Installing Additional Drives System Board Drive ConnectionsSystem Board Connector System Board Label Color Removing an Optical Drive Page Page Removing a Hard Drive Page Page Page Page Page Drives Front I/O and USB Panel Housing Assembly Page Removal and Replacement Procedures Microtower MT Chassis Power Switch/LED Assembly Remove the optical drive Removing an Optical Drive onPage System Fan Description Spare part number Fan 657103-001Page Fan Sink Assembly Page Processor Description Spare part number Intel Core i7 processorsAMD Phenom II processors AMD Athlon II processorsAMD Sempron processor Page Page Processor Power Supply Description Spare part number Power supply, 300W 656721-001Page System Board Page Battery Page Preparation for Disassembly Description Spare part number Access panel 656832-001 Page Description Spare part number Front bezel 656835-001 GB, PC3-10600 585157-001 635803-001 635802-001 Populating Dimm Sockets Removing DIMMs Page Page Expansion Card Description Spare part number Graphics cardsPCI Page Page Page Cable Management Cable Connections Drives Removing Drives Page Removing the Hard Drive Page Page Page Power Switch Page Front USB Assembly Page Page Fan Assembly Description Spare part number Fan 656834-001Page Fan Sink Description Spare part number Fan sink 657402-001Page 2600S 2.7 GHz, 8-MB L3 cache, 65W 638419-001 Page Power supply, 220W 656722-001 Power supply, 270W 665224-001 Page System Board Page Battery Page Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Refer to Helpful Hints on page 145 in this guidePage Computer date and time display is incorrect Cause Solution Solving General ProblemsTable A-1Solving General Problems Computer will not respond to keyboard or mouse CausePoor performance Cause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Advanced Device OptionsAll apps icon Under Windows System, click RunCause Solution Solving Power Problems Table A-2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Some models, is set to the appropriate voltage. Proper Solving Hard Drive Problems Table A-3Solving Hard Drive ProblemsStorage Boot Order Nonsystem disk/NTLDR missing message Cause SolutionComputer will not boot from hard drive Cause Solution Device ConfigurationComputer seems to be locked up Cause Solution Solving Media Card Reader Problems Table A-4Solving Media Card Reader ProblemsCan not write to the media card Cause Computer’s software is used to safely eject the card Blank screen no video Cause Solution Solving Display ProblemsTable A-5Solving Display Problems Adjust screen resolutionDim characters Cause Solution Image is not centered Cause Solution No Connection, Check Signal Cable displays on screen CauseSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause Solving Audio Problems Table A-6Solving Audio ProblemsSound from headphones is not clear or muffled Cause There is no sound or sound volume is too low CauseLine-in jack is not functioning properly Cause Printer will not print Cause Solution Solving Printer ProblemsTable A-7Solving Printer Problems Printer will not turn on Cause SolutionPrinter prints garbled information Cause Solution Solving Keyboard and Mouse Problems Table A-8Solving Keyboard ProblemsTable A-9Solving Mouse Problems EnterControl Panel , and then select Device Manager Solving Hardware Installation ProblemsTable A-10Solving Hardware Installation Problems Security USB SecurityComputer will not start Cause Solution Solving Network Problems Table A-11Solving Network ProblemsNetwork status link light never flashes Cause Solution ManagerDiagnostics reports a failure Cause Solving Memory Problems Memory count during Post is wrong Cause Solution Table A-12Solving Memory ProblemsOut of memory error Cause Solution Insufficient memory error during operation Cause SolutionTable A-13Solving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Table A-14Solving CD-ROM and DVD ProblemsSecurity Network Boot Movie will not play in the DVD drive Cause SolutionCannot eject compact disc tray-load unit Cause USB flash drive not found identified Cause Solution Solving USB Flash Drive ProblemsTable A-15Solving USB Flash Drive Problems System will not boot from USB flash drive Cause SolutionPorts are set to Enabled in Security USB Security Solving Front Panel Component ProblemsSolving Internet Access Problems Unable to connect to the Internet Cause SolutionSelect Start Control Panel Click Internet OptionsSolving Software Problems Solving Software Problems Contacting Customer Support HP PC Hardware Diagnostics Why run HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device System Restore Backup and RecoveryRestoring and recovering in Windows System RecoverySystem Recovery when Windows is responding System Recovery when Windows is not responding Creating recovery media Using recovery media Backup and recovery in Windows Backing up your informationPerforming a system recovery Using the Windows recovery toolsUsing f11 recovery tools Power Cord Set Requirements Japanese Power Cord RequirementsGeneral Requirements Country-Specific Requirements Country Accrediting AgencyPost Error Messages Post Numeric Codes and Text Messages Table E-1Numeric Codes and Text MessagesAppendix E Post Error Messages Verify monitor is attached and turned Replace diskette drive Select File Save Changes and Exit Test under Storage DPS Self-testOptions Sata Emulation to IDE, Security Drivelock Security. For eachAppendix E Post Error Messages Bios Occurred prior to the ME firmware update Table E-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Desktop Management Guide for more Appendix E Post Error Messages Password Security and Resetting CmosResetting the Password Jumper Models 3300/3305 Resetting the Password Jumper Model 7300/7500 Clearing and Resetting the Cmos Models 3300/3305 Clearing and Resetting the Cmos Model 7300/7500 Specifications Table G-1SpecificationsModel SFF SpecificationsTable G-2Specifications Rated Voltage RangeIndex CmosPage Sata
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