HP 7300 manual Nonsystem disk/NTLDR missing message Cause Solution, Security Device Security

Page 164

Nonsystem disk/NTLDR missing message.

Cause

Solution

 

 

The system is trying to start from the hard drive but the hard

1. Perform Drive Protection System (DPS) testing in

drive may have been damaged.

 

system ROM.

 

 

System files missing or not properly installed.

1. Insert bootable media and restart the computer.

 

2.

Boot to the windows installation media and select the

 

 

recovery option. If only a restore kit is available, then

 

 

select the File Backup Program option, and then

 

 

restore the system.

 

3.

Install system files for the appropriate operating system.

 

 

Hard drive boot has been disabled in Computer Setup.

Run the Computer Setup utility and enable the hard drive

 

entry in the Storage > Boot Order list.

 

 

Bootable hard drive is not attached as first in a multi-hard

If attempting to boot from a hard drive, ensure it is attached

drive configuration.

to the system board dark blue SATA connector.

 

 

Bootable hard drive is not listed first in the Boot Order.

Run the Computer Setup utility and select Storage > Boot

 

Order and ensure the bootable hard drive is listed

 

immediately under the Hard Drive entry.

 

 

 

Computer will not boot from hard drive.

 

 

 

 

Cause

Solution

 

 

The device is attached to a SATA port that has been hidden

1. Check SATA cable connections.

in Computer Setup.

2.

Run the Computer Setup utility and ensure Device

 

 

 

Available is selected for the device's SATA port in

 

 

Security > Device Security.

 

 

Boot order is not correct.

Run the Computer Setup utility and change boot sequence in

 

Storage > Boot Order.

 

 

Hard Drive's “Emulation Type” is set to “None.” (some

Run the Computer Setup utility and change the “Emulation

models)

Type” to “Hard Disk” in the device's details under Storage >

 

Device Configuration.

 

 

Hard drive is damaged.

Observe if the front panel Power LED is blinking RED and if

 

any beeps are heard. See Appendix A, POST Error

 

Messages on page 198 to determine possible causes for the

 

blinking red and beep codes.

See the Worldwide Limited Warranty for terms and conditions.

154 Appendix A Troubleshooting Without Diagnostics

Page 163 Page 165
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Page 163 Page 165
Contents Maintenance & Service Guide Maintenance & Service Guide About This Book Iv About This Book Table of contents Serial ATA Sata Drive Guidelines and Features 104 144 216 Page HP Pro 3300 MT HP Pro 3300 SFF HP Elite 7500/7300 MT Product FeaturesStandard Configuration Serviceability Features Microtower ComponentsSmall Form Factor Components Activating the Windows operating system Activating and Customizing the SoftwareActivating and customizing the software in Windows Customizing the monitor display Downloading Windows 7 updatesInstalling or upgrading device drivers Downloading Windows 8 updates Click Settings Change PC SettingsComputer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities 1Computer Setup F10 UtilityComputer Setup-File 2Computer Setup-FileComputer Setup-Storage 3Computer Setup-StorageSata Defaults OptionDescriptionRemovable Media Boot Storage Options ESATA PortSata Emulation Max eSATA SpeedDPS Self-Test Boot OrderShortcut to Temporarily Override Boot Order Computer Setup-Security 4Computer Setup-SecurityNetwork Boot Master Boot RecordSlot Security System IDsSystem Security DriveLock Security Secure BootConfiguration Computer Setup-Power 5Computer Setup-PowerOption Heading Power-On Options Computer Setup-Advanced6Computer Setup-Advanced for advanced users Bios Power-On Onboard DevicesBus Options Device OptionsAMT Configuration Recovering the Configuration SettingsVGA Configuration Computer Major Components Illustrated parts catalogMicrotower MT Chassis Spare Parts Description Spare part number Access panel Power supply, 300WFront bezel Intel processorsDescription Spare part number Illustrated parts catalog Cables Fan sink includes replacement thermal material Front I/O and USB assemblyRTC battery Misc PartsDrives Misc BoardsDescription Spare part number Hard drive Optical driveSequential Part Number Listing Graphics adapters for use in models with WindowsWlan modules Spare part Description NumberMicrotower MT Chassis Spare Parts Illustrated parts catalog Microtower MT Chassis Spare Parts Illustrated parts catalog Small Form Factor SFF Chassis Spare Parts Intel Core i7 processor Intel Core i5 processorsIntel Core i3 processors Intel Pentium Dual-Core processorsCables Front I/O and card reader 6-in-1 DVI to VGA adapter not illustratedDVI to VGA adapter, HF not illustrated DVI to VGA adapter, HF, 29-pin not illustratedDVD-ROM drive 581599-001 16X Sata DVD±RW drive 581600-001 Illustrated parts catalog Small Form Factor SFF Chassis Spare Parts Serial ATA Sata Drive Guidelines and Features Serial ATA Hard Drive CharacteristicsSata Hard Drives Sata Hard Drive CablesSmart ATA Drives Hard Drive CapacitiesRoutine Care, and Disassembly Preparation Electrostatic Discharge InformationGenerating Static Relative Humidity Event 55% 40% 10%Preventing Electrostatic Damage to Equipment Personal Grounding Methods and EquipmentStatic Shielding Protection Levels Method VoltageGrounding the Work Area Recommended Materials and EquipmentOperating Guidelines General Cleaning Safety Precautions Cleaning the Computer CaseCleaning the Keyboard Routine CareService Considerations Cleaning the MonitorCleaning the Mouse Power Supply FanHard Drives Cables and ConnectorsScrews Lithium Coin Cell Battery Removal and Replacement Procedures Microtower MT Chassis Preparation for DisassemblyAccess Panel Description Spare part number Access panel 657104-001Page Front Bezel Page Memory DDR3-SDRAM DIMMsHP Elite 7500 Memory Description Socket Color Populating Dimm Sockets1DIMM Socket Locations Description Socket Color Removing Memory Modules Page Expansion Cards Graphics cards for use in models with WindowsItem Description Page Page Page Page Page Cable Management Connector Name Connector Color Description Cable ConnectionsDrives Drive Positions Installing Additional Drives System Board Drive ConnectionsSystem Board Connector System Board Label Color Removing an Optical Drive Page Page Removing a Hard Drive Page Page Page Page Page Drives Front I/O and USB Panel Housing Assembly Page Removal and Replacement Procedures Microtower MT Chassis Power Switch/LED Assembly Remove the optical drive Removing an Optical Drive onPage System Fan Description Spare part number Fan 657103-001Page Fan Sink Assembly Page Processor Description Spare part number Intel Core i7 processorsAMD Sempron processor AMD Phenom II processorsAMD Athlon II processors Page Page Processor Power Supply Description Spare part number Power supply, 300W 656721-001Page System Board Page Battery Page Preparation for Disassembly Description Spare part number Access panel 656832-001 Page Description Spare part number Front bezel 656835-001 GB, PC3-10600 585157-001 635803-001 635802-001 Populating Dimm Sockets Removing DIMMs Page Page Expansion Card Description Spare part number Graphics cardsPCI Page Page Page Cable Management Cable Connections Drives Removing Drives Page Removing the Hard Drive Page Page Page Power Switch Page Front USB Assembly Page Page Fan Assembly Description Spare part number Fan 656834-001Page Fan Sink Description Spare part number Fan sink 657402-001Page 2600S 2.7 GHz, 8-MB L3 cache, 65W 638419-001 Page Power supply, 220W 656722-001 Power supply, 270W 665224-001 Page System Board Page Battery Page Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Refer to Helpful Hints on page 145 in this guidePage Solving General Problems Table A-1Solving General ProblemsComputer date and time display is incorrect Cause Solution Computer will not respond to keyboard or mouse CauseThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel CausePoor performance Cause Solution Advanced Device OptionsAll apps icon Under Windows System, click RunCause Solution Power supply shuts down intermittently Cause Solution Solving Power ProblemsTable A-2Solving Power Problems Some models, is set to the appropriate voltage. Proper Solving Hard Drive Problems Table A-3Solving Hard Drive ProblemsNonsystem disk/NTLDR missing message Cause Solution Computer will not boot from hard drive Cause SolutionStorage Boot Order Device ConfigurationComputer seems to be locked up Cause Solution Can not write to the media card Cause Solving Media Card Reader ProblemsTable A-4Solving Media Card Reader Problems Computer’s software is used to safely eject the card Solving Display Problems Table A-5Solving Display ProblemsBlank screen no video Cause Solution Adjust screen resolutionDim characters Cause Solution Select ImageControl/ Horizontal Position or Vertical Image is not centered Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause Solving Audio Problems Table A-6Solving Audio ProblemsLine-in jack is not functioning properly Cause Sound from headphones is not clear or muffled CauseThere is no sound or sound volume is too low Cause Solving Printer Problems Table A-7Solving Printer ProblemsPrinter will not print Cause Solution Printer will not turn on Cause SolutionPrinter prints garbled information Cause Solution Solving Keyboard and Mouse Problems Table A-8Solving Keyboard ProblemsTable A-9Solving Mouse Problems EnterSolving Hardware Installation Problems Table A-10Solving Hardware Installation ProblemsControl Panel , and then select Device Manager Security USB SecurityComputer will not start Cause Solution Solving Network Problems Table A-11Solving Network ProblemsNetwork status link light never flashes Cause Solution ManagerDiagnostics reports a failure Cause Solving Memory Problems Table A-12Solving Memory Problems Out of memory error Cause SolutionMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause SolutionSolving Processor Problems Solving CD-ROM and DVD ProblemsTable A-13Solving Processor Problems Table A-14Solving CD-ROM and DVD ProblemsSecurity Network Boot Movie will not play in the DVD drive Cause SolutionCannot eject compact disc tray-load unit Cause Solving USB Flash Drive Problems Table A-15Solving USB Flash Drive ProblemsUSB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause SolutionSolving Front Panel Component Problems Solving Internet Access ProblemsPorts are set to Enabled in Security USB Security Unable to connect to the Internet Cause SolutionSelect Start Control Panel Click Internet OptionsSolving Software Problems Solving Software Problems Contacting Customer Support HP PC Hardware Diagnostics Why run HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device Backup and Recovery Restoring and recovering in WindowsSystem Restore System RecoverySystem Recovery when Windows is responding System Recovery when Windows is not responding Creating recovery media Using recovery media Backup and recovery in Windows Backing up your informationPerforming a system recovery Using the Windows recovery toolsUsing f11 recovery tools General Requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country-Specific Requirements Country Accrediting AgencyPost Error Messages Post Numeric Codes and Text Messages Table E-1Numeric Codes and Text MessagesAppendix E Post Error Messages Verify monitor is attached and turned Replace diskette drive Test under Storage DPS Self-test Options Sata Emulation to IDE,Select File Save Changes and Exit Security Drivelock Security. For eachAppendix E Post Error Messages Bios Occurred prior to the ME firmware update Table E-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Desktop Management Guide for more Appendix E Post Error Messages Password Security and Resetting CmosResetting the Password Jumper Models 3300/3305 Resetting the Password Jumper Model 7300/7500 Clearing and Resetting the Cmos Models 3300/3305 Clearing and Resetting the Cmos Model 7300/7500 Specifications Table G-1SpecificationsSFF Specifications Table G-2SpecificationsModel Rated Voltage RangeIndex CmosPage Sata
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