HP 205 G1 manual Solving Internet Access Problems, Set to Enabled in Security USB Security

Page 100

A USB device, headphone, or microphone is not recognized by the computer.

Cause

Solution

 

 

 

 

2.

You might need to reboot the computer.

 

 

 

The cable from the device to the computer does not work.

1.

If possible, replace the cable.

 

2.

Restart the computer.

 

 

 

The device is not working.

1.

Replace the device.

 

2.

Restart the computer.

 

 

USB ports on the computer are disabled in Computer Setup.

Run the Computer Setup utility and ensure that the USB ports are

 

set to Enabled in Security > USB Security.

 

 

 

Solving Internet Access Problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table.

Unable to connect to the Internet.

Cause

Solution

 

 

Internet Service Provider (ISP) account is not set up properly.

Verify Internet settings or contact your ISP for assistance.

 

 

Web browser is not set up properly.

Verify that the Web browser is installed and set up to work with

 

your ISP.

 

 

Cable/DSL modem is not plugged in.

Plug in cable/DSL modem. You should see a “power” LED light on

 

the front of the cable/DSL modem.

 

 

Cable/DSL service is not available or has been interrupted due to

Try connecting to the Internet at a later time or contact your ISP.

bad weather.

(If the cable/DSL service is connected, the “cable” LED light on the

 

front of the cable/DSL modem will be on.)

 

 

The CAT5 UTP cable is disconnected.

Connect the CAT5 UTP cable between the cable modem and the

 

computers’s RJ-45 connector. (If the connection is good, the “PC”

 

LED light on the front of the cable/DSL modem will be on.)

 

 

IP address is not configured properly.

Contact your ISP for the correct IP address.

 

 

Cookies are corrupted. (A “cookie” is a small piece of information

Windows 8:

that a Web server can store temporarily with the Web browser.

1.

From the Start screen, type c, and then select Control Panel

This is useful for having the browser remember some specific

 

from the list of applications..

information that the Web server can later retrieve.)

 

 

 

 

2.

Click Internet Options.

 

3.

In the Browsing history section on the General tab, click the

 

 

Delete button.

 

4.

Select the Cookies check box and click the Delete button.

 

 

 

Cannot automatically launch Internet programs.

 

 

 

 

Cause

Solution

 

 

You must log on to your ISP before some programs will start.

Log on to your ISP and launch the desired program.

 

 

 

92 Chapter 7 Troubleshooting Without Diagnostics

Page 99 Page 101
Image 100
Page 99 Page 101
Contents Maintenance & Service Guide Product notice About This Book IiiIv About This Book Table of contents Computer Setup F10 Utility 106 100Vii 109 110112 113Product Features OverviewProduct Features Front componentsTop components ComponentRight components Right componentsOptical drive Left components Rear components Rear componentsDownloading Windows 8 updates Activating and Customizing the SoftwareActivating and customizing the software in Windows Activating the Windows Operating SystemBoards and memory Illustrated parts catalogBoards and memory Miscellaneous parts Illustrated parts catalogMass storage devices CablesSequential part number listing Mass storage devicesReplacement thermal material Thermal materialSerial ATA Hard Drive Characteristics Sata hard drivesSata hard drive cables Sata data cableSmart ATA drives Electrostatic discharge informationGenerating static Preventing electrostatic damage to equipmentPersonal grounding methods and equipment Grounding the work areaStatic Shielding Protection Levels Method VoltageOperating guidelines Recommended materials and equipmentGeneral cleaning safety precautions Cleaning the computer caseCleaning the keyboard Routine careService considerations Cleaning the displayCleaning the mouse Tools and software requirementsLithium coin cell battery Cables and connectorsHard drives Removal and Replacement Procedures All-in One AIO Chassis Removal and Replacement Procedures All- in One AIO ChassisPreparing to disassemble the computer Rear cover Description Spare part number Rear cover 752332-001Stand assembly Description Spare part number Stand assembly 752333-001Webcam module Description Spare part number Webcam module 752344-001Replacing drives To install a webcam module, reverse the removal proceduresDescription Spare part number Inch hard drive Inch hard drive Replacing the optical disc drive Description Spare part number DVD±RW drive 657958-001Page Front bezel Description Spare part number Front bezel 752331-001Page Converter board Description Spare part number Converter board 751276-001Page Power button board Description Spare part number Power button board 752342-001Page Speakers Description Spare part number Speakers 752343-001Fan Description Spare part number Fan 752335-001Page Remove the rear cover see Rear cover on Hard drive and optical drive cables and connectorsOptical drive cable 752339-001 Hard drive cable 752338-001 Page System board cover To remove the system board coverPage Memory Location System Board Label ChannelPage Wlan module RTC battery Removal and Replacement Procedures All-in One AIO Chassis System board Updating Smbios Information System board Display panel Page Computer Setup F10 Utility Computer Setup F10 UtilitiesComputer Setup F10 Utilities Using Computer Setup F10 Utilities1Computer Setup F10 Utility Computer Setup F10 Utility Computer Setup-File2Computer Setup-File Computer Setup-Storage 3Computer Setup-StorageComputer Setup-Security 4Computer Setup-SecurityNetwork Boot Master Boot RecordDevice Security USB SecuritySystem Security System Security theseDriveLock Security Configuration Secure BootLegacy Support to disabled Computer Setup-Power 5Computer Setup-PowerComputer Setup-Advanced 6Computer Setup-Advanced for advanced usersPCI SERR# Generation. Default is enabled VGA Configuration AMT ConfigurationBus Options Device OptionsRecovering the Configuration Settings Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Solving General Problems 1Solving General ProblemsComputer date and time display is incorrect Cause Solution Computer will not respond to keyboard or mouse CauseSolving General Problems Cause SolutionThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel Cause SolutionUnder Windows System, click Run Solution 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Hard Drive Problems Solving Hard Drive Problems3Solving Hard Drive Problems Storage Boot Order list Computer will not boot from hard drive Cause SolutionStorage Boot Order Computer seems to be locked up Cause SolutionSolving Media Card Reader Problems Solving Media Card Reader Problems4Solving Media Card Reader Problems Can not write to the media card Cause5Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Solving Display Problems Screen resolutionDim characters Cause Solution Image is not centered Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Select the monitor’s Auto-Adjustment optionOut of Range displays on screen Cause Monitor’s on-screen display menuSolving Audio Problems 6Solving Audio ProblemsSolving Audio Problems Sound from headphones is not clear or muffled CauseThere is no sound or sound volume is too low Cause Select Device ManagerThere is no sound or sound volume is too low Cause Solution Solving Printer Problems Solving Printer Problems7Solving Printer Problems Solving Keyboard and Mouse Problems 8Solving Keyboard Problems9Solving Mouse Problems Mouse does not respond to movement or is too slow CauseSolving Hardware Installation Problems Solving Hardware Installation Problems10Solving Hardware Installation Problems New device is not recognized as part of the system CauseComputer will not start Cause Solution Solving Network Problems Solving Network Problems11Solving Network Problems Power SavingsNetwork status link light never flashes Cause Solution Wake-on-LAN feature is not functioning Cause SolutionAdvanced Device Options S5 Wake on LAN Correct operating mode Diagnostics reports a failure Cause SolutionSettings for the board Cable CorrectlySolving Memory Problems New network card will not boot Cause SolutionSolving Memory Problems 12Solving Memory ProblemsOut of memory error Cause Memory count during Post is wrong Cause SolutionSolving Processor Problems Solving CD-ROM and DVD Problems13Solving Processor Problems Some fans only operate when neededSolving CD-ROM and DVD Problems 14Solving CD-ROM and DVD ProblemsComputer Setup utility Security Network BootSolving USB Flash Drive Problems Cannot eject compact disc tray-load unit CauseSolving Front Panel Component Problems Solving Front Panel Component Problems15Solving USB Flash Drive Problems Solving Internet Access Problems Set to Enabled in Security USB SecurityUnable to connect to the Internet Cause Solution Click Internet OptionsSolving Software Problems Solving Software ProblemsType the password for the account Select Automatic RepairContacting Customer Support HP PC Hardware Diagnostics Why run HP PC Hardware Diagnostics UefiHow to access and run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB devicePage Backup and recovery in Windows Backup and RecoveryBacking up your information To recover information you previously backed up Performing a system recoveryFollow the on-screen instructions Backup and Recovery Using f11 recovery tools Post Error Messages Post Error MessagesPost Numeric Codes and Text Messages 1Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Flash Screen Image Corrupted Flash Screen image has errors Reseat power supply fanReconfigure card resources and/or run Computer Setup or Windows utilitiesEmulation to IDE, and select File Save Inventory error during MEBx execution Try a different USB key device forFunctionality contained in the system Bios System Bios versionGeneral error during MEBx execution System Bios and ME firmwareInterpreting Post diagnostic front panel LEDs 2Diagnostic front panel LEDs and audible codesPossible Cause Recommended Action White Power LED On ActivityInterpreting Post diagnostic front panel LEDs Possible Cause Recommended ActionRed Power LED flashes seven Recovery Mode section of the DesktopInstall a TXT capable processor Previously enabled on thisEstablishing a Setup or Power-on password Password Security and Resetting CmosEstablishing a Setup or Power-on password Clearing and resetting the Cmos Resetting the Setup and Power-on passwordPassword Security and Resetting Cmos Cmos button Japanese Power Cord Requirements Power Cord Set RequirementsGeneral requirements Country-specific requirements Country-specific requirementsCountry Accrediting Agency Specifications SpecificationsAppendix B Specifications Index Optical drive connector 109 Power-on SetupMemory Monitor Mouse Network Power Printer Wlan module Removing battery ResettingWlan module removing Spare part number 7, 9 Index
Related manuals
Manual 3 pages 33.03 Kb
Top Page Image Contents