HP 205 G1 manual Solving Memory Problems, New network card will not boot Cause Solution

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Table 7-11Solving Network Problems (continued)

Network controller stopped working when an expansion board was added to the computer.

Cause

Solution

 

 

The network controller requires drivers.

Verify that the drivers were not accidentally deleted when the

 

drivers for a new expansion board were installed.

 

 

The expansion board installed is a network card (NIC) and

Under the Computer Setup Advanced menu, change the resource

conflicts with the embedded NIC.

settings for the board.

 

 

Network controller stops working without apparent cause.

 

 

 

Cause

Solution

 

 

The files containing the network drivers are corrupted.

Reinstall the network drivers using Windows recovery tools in

 

Windows 8.

 

If necessary, download the softpaq from the web (from a

 

different computer).

 

 

The cable is not securely connected.

Ensure that the cable is securely attached to the network

 

connector and that the other end of the cable is securely attached

 

to the correct device.

 

 

The network controller is defective.

Contact an authorized service provider.

 

 

New network card will not boot.

 

 

 

Cause

Solution

New network card may be defective or may not meet industry- standard specifications.

Install a working, industry-standard NIC, or change the boot sequence to boot from another source.

Cannot connect to network server when attempting Remote System Installation.

Cause

Solution

The network controller is not configured properly.

Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC.

System setup utility reports unprogrammed EEPROM.

Cause

Solution

 

 

Unprogrammed EEPROM.

Contact an authorized service provider.

 

 

Solving Memory Problems

If you encounter memory problems, some common causes and solutions are listed in the following table.

86 Chapter 7 Troubleshooting Without Diagnostics

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Contents Maintenance & Service Guide Product notice About This Book IiiIv About This Book Table of contents Computer Setup F10 Utility 106 100Vii 112 109110 113Product Features OverviewTop components Product FeaturesFront components ComponentRight components Right componentsOptical drive Left components Rear components Rear componentsActivating and customizing the software in Windows Downloading Windows 8 updatesActivating and Customizing the Software Activating the Windows Operating SystemBoards and memory Illustrated parts catalogBoards and memory Miscellaneous parts Illustrated parts catalogSequential part number listing Mass storage devicesCables Mass storage devicesReplacement thermal material Thermal materialSata hard drive cables Serial ATA Hard Drive CharacteristicsSata hard drives Sata data cableGenerating static Smart ATA drivesElectrostatic discharge information Preventing electrostatic damage to equipmentStatic Shielding Protection Levels Personal grounding methods and equipmentGrounding the work area Method VoltageOperating guidelines Recommended materials and equipmentCleaning the keyboard General cleaning safety precautionsCleaning the computer case Routine careCleaning the mouse Service considerationsCleaning the display Tools and software requirementsLithium coin cell battery Cables and connectorsHard drives Removal and Replacement Procedures All-in One AIO Chassis Removal and Replacement Procedures All- in One AIO ChassisPreparing to disassemble the computer Rear cover Description Spare part number Rear cover 752332-001Stand assembly Description Spare part number Stand assembly 752333-001Webcam module Description Spare part number Webcam module 752344-001Replacing drives To install a webcam module, reverse the removal proceduresDescription Spare part number Inch hard drive Inch hard drive Replacing the optical disc drive Description Spare part number DVD±RW drive 657958-001Page Front bezel Description Spare part number Front bezel 752331-001Page Converter board Description Spare part number Converter board 751276-001Page Power button board Description Spare part number Power button board 752342-001Page Speakers Description Spare part number Speakers 752343-001Fan Description Spare part number Fan 752335-001Page Remove the rear cover see Rear cover on Hard drive and optical drive cables and connectorsOptical drive cable 752339-001 Hard drive cable 752338-001 Page System board cover To remove the system board coverPage Memory Location System Board Label ChannelPage Wlan module RTC battery Removal and Replacement Procedures All-in One AIO Chassis System board Updating Smbios Information System board Display panel Page Computer Setup F10 Utility Computer Setup F10 UtilitiesComputer Setup F10 Utilities Using Computer Setup F10 Utilities1Computer Setup F10 Utility Computer Setup F10 Utility Computer Setup-File2Computer Setup-File Computer Setup-Storage 3Computer Setup-StorageComputer Setup-Security 4Computer Setup-SecurityDevice Security Network BootMaster Boot Record USB SecuritySystem Security System Security theseDriveLock Security Configuration Secure BootLegacy Support to disabled Computer Setup-Power 5Computer Setup-PowerComputer Setup-Advanced 6Computer Setup-Advanced for advanced usersBus Options PCI SERR# Generation. Default is enabledVGA Configuration AMT Configuration Device OptionsRecovering the Configuration Settings Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Computer date and time display is incorrect Cause Solution Solving General Problems1Solving General Problems Computer will not respond to keyboard or mouse CauseThere is no sound or sound volume is too low Cause Solution Solving General ProblemsCause Solution Cannot remove computer cover or access panel Cause SolutionUnder Windows System, click Run Solution 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Hard Drive Problems Solving Hard Drive Problems3Solving Hard Drive Problems Storage Boot Order Storage Boot Order listComputer will not boot from hard drive Cause Solution Computer seems to be locked up Cause Solution4Solving Media Card Reader Problems Solving Media Card Reader ProblemsSolving Media Card Reader Problems Can not write to the media card Cause5Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Solving Display Problems Screen resolutionDim characters Cause Solution Image is not centered Cause SolutionOut of Range displays on screen Cause No Connection, Check Signal Cable displays on screen CauseSelect the monitor’s Auto-Adjustment option Monitor’s on-screen display menuSolving Audio Problems 6Solving Audio ProblemsThere is no sound or sound volume is too low Cause Solving Audio ProblemsSound from headphones is not clear or muffled Cause Select Device ManagerThere is no sound or sound volume is too low Cause Solution Solving Printer Problems Solving Printer Problems7Solving Printer Problems 9Solving Mouse Problems Solving Keyboard and Mouse Problems8Solving Keyboard Problems Mouse does not respond to movement or is too slow Cause10Solving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Hardware Installation Problems New device is not recognized as part of the system CauseComputer will not start Cause Solution 11Solving Network Problems Solving Network ProblemsSolving Network Problems Power SavingsNetwork status link light never flashes Cause Solution Wake-on-LAN feature is not functioning Cause SolutionAdvanced Device Options S5 Wake on LAN Settings for the board Correct operating modeDiagnostics reports a failure Cause Solution Cable CorrectlySolving Memory Problems New network card will not boot Cause SolutionOut of memory error Cause Solving Memory Problems12Solving Memory Problems Memory count during Post is wrong Cause Solution13Solving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Some fans only operate when neededComputer Setup utility Solving CD-ROM and DVD Problems14Solving CD-ROM and DVD Problems Security Network BootSolving USB Flash Drive Problems Cannot eject compact disc tray-load unit CauseSolving Front Panel Component Problems Solving Front Panel Component Problems15Solving USB Flash Drive Problems Unable to connect to the Internet Cause Solution Solving Internet Access ProblemsSet to Enabled in Security USB Security Click Internet OptionsType the password for the account Solving Software ProblemsSolving Software Problems Select Automatic RepairContacting Customer Support How to access and run HP PC Hardware Diagnostics Uefi HP PC Hardware DiagnosticsWhy run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB devicePage Backup and recovery in Windows Backup and RecoveryBacking up your information To recover information you previously backed up Performing a system recoveryFollow the on-screen instructions Backup and Recovery Using f11 recovery tools Post Numeric Codes and Text Messages Post Error MessagesPost Error Messages 1Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Reconfigure card resources and/or run Flash Screen Image Corrupted Flash Screen image has errorsReseat power supply fan Computer Setup or Windows utilitiesEmulation to IDE, and select File Save Inventory error during MEBx execution Try a different USB key device forGeneral error during MEBx execution Functionality contained in the system BiosSystem Bios version System Bios and ME firmwarePossible Cause Recommended Action White Power LED On Interpreting Post diagnostic front panel LEDs2Diagnostic front panel LEDs and audible codes ActivityInterpreting Post diagnostic front panel LEDs Possible Cause Recommended ActionInstall a TXT capable processor Red Power LED flashes sevenRecovery Mode section of the Desktop Previously enabled on thisEstablishing a Setup or Power-on password Password Security and Resetting CmosEstablishing a Setup or Power-on password Clearing and resetting the Cmos Resetting the Setup and Power-on passwordPassword Security and Resetting Cmos Cmos button Japanese Power Cord Requirements Power Cord Set RequirementsGeneral requirements Country-specific requirements Country-specific requirementsCountry Accrediting Agency Specifications SpecificationsAppendix B Specifications Index Memory Monitor Mouse Network Power Printer Optical drive connector109 Power-on Setup Wlan module Removing battery ResettingWlan module removing Spare part number 7, 9 Index
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