HP 205 G1 manual Emulation to IDE, and select File Save

Page 111

Table 10-1Numeric Codes and Text Messages (continued)

Control panel message

Description

Recommended action

 

 

 

 

1152-Serial Port B Address Conflict Detected

Both external and internal serial ports are

1.

Clear CMOS. (See Appendix B, Password

 

assigned to COM2.

 

Security and Resetting CMOS

 

 

 

on page 109.)

 

 

2.

Reconfigure card resources and/or run

 

 

 

Computer Setup or Windows utilities.

 

 

 

 

1155-Serial Port Address Conflict Detected

Both external and internal serial ports are

1.

Clear CMOS. (See Appendix B, Password

 

assigned to same IRQ.

 

Security and Resetting CMOS

 

 

 

on page 109.)

 

 

2.

Reconfigure card resources and/or run

 

 

 

Computer Setup or Windows utilities.

 

 

 

 

1720-SMART Hard Drive Detects Imminent

Hard drive is about to fail. (Some hard drives

1.

Determine if hard drive is giving correct

Failure

have a hard drive firmware patch that will fix an

 

error message. Run the Drive Protection

 

erroneous error message.)

 

System test using F2 Diagnostics.

 

 

2.

Apply hard drive firmware patch

 

 

 

if applicable. (Available at

 

 

 

http://www.hp.com/support.)

 

 

3.

Back up contents and replace hard drive.

 

 

 

1796-SATA Cabling Error

One or more SATA devices are improperly

Ensure SATA connectors are used in ascending

 

attached. For optimal performance, the SATA 0

order. For one device, use SATA 0. For two

 

and SATA 1 connectors must be used before

devices, use SATA 0 and SATA 1. For three

 

SATA 2.

devices, use SATA 0, SATA 1, and SATA 2.

 

 

 

1797-SATA Drivelock is not supported in RAID

Drivelock is enabled on one or more SATA hard

Either remove the Drivelocked SATA device or

mode.

drives, and they cannot be accessed while the

disable the Drivelock feature. To disable the

 

system is configured for RAID mode.

Drivelock feature, enter Computer Setup,

 

 

change Storage > Storage Options > SATA

 

 

Emulation to IDE, and select File > Save

 

 

Changes and Exit. Reenter Computer Setup and

 

 

select Security > Drivelock Security. For each

 

 

listed Drivelock-capable SATA device, ensure

 

 

Drivelock is Disabled. Lastly, change Storage >

 

 

Storage Options > SATA Emulation back to

 

 

RAID and select File > Save Changes and Exit.

 

 

 

 

1801-Microcode Patch Error

Processor is not supported by ROM BIOS.

1.

Upgrade BIOS to proper version.

 

 

2.

Change the processor.

 

 

 

 

2200-PMM Allocation Error during MEBx

Memory error during POST execution of the

1.

Reboot the computer.

Download

Management Engine (ME) BIOS Extensions

2.

Unplug the power cord, re-seat the

 

option ROM.

 

 

memory modules, and reboot the

 

 

 

 

 

 

computer.

 

 

3.

If the memory configuration was recently

 

 

 

changed, unplug the computer, restore

 

 

 

the original memory configuration, and

 

 

 

reboot the computer.

 

 

4.

If the error persists, replace the system

 

 

 

board.

 

 

 

 

2201-MEBx Module did not checksum correctly

Memory error during POST execution of the

1.

Reboot the computer.

 

Management Engine (ME) BIOS Extensions

2.

Unplug the power cord, re-seat the

 

option ROM.

 

 

memory modules, and reboot the

 

 

 

computer.

POST Numeric Codes and Text Messages 103

Image 111
Contents Maintenance & Service Guide Product notice Iii About This BookIv About This Book Table of contents Computer Setup F10 Utility 100 106Vii 113 109110 112Overview Product FeaturesComponent Product FeaturesFront components Top componentsRight components Right componentsOptical drive Left components Rear components Rear componentsActivating the Windows Operating System Downloading Windows 8 updatesActivating and Customizing the Software Activating and customizing the software in WindowsIllustrated parts catalog Boards and memoryBoards and memory Illustrated parts catalog Miscellaneous partsMass storage devices Mass storage devicesCables Sequential part number listingThermal material Replacement thermal materialSata data cable Serial ATA Hard Drive CharacteristicsSata hard drives Sata hard drive cablesPreventing electrostatic damage to equipment Smart ATA drivesElectrostatic discharge information Generating staticMethod Voltage Personal grounding methods and equipmentGrounding the work area Static Shielding Protection LevelsRecommended materials and equipment Operating guidelinesRoutine care General cleaning safety precautionsCleaning the computer case Cleaning the keyboardTools and software requirements Service considerationsCleaning the display Cleaning the mouseCables and connectors Lithium coin cell batteryHard drives Removal and Replacement Procedures All- in One AIO Chassis Removal and Replacement Procedures All-in One AIO ChassisPreparing to disassemble the computer Description Spare part number Rear cover 752332-001 Rear coverDescription Spare part number Stand assembly 752333-001 Stand assemblyDescription Spare part number Webcam module 752344-001 Webcam moduleTo install a webcam module, reverse the removal procedures Replacing drivesDescription Spare part number Inch hard drive Inch hard drive Description Spare part number DVD±RW drive 657958-001 Replacing the optical disc drivePage Description Spare part number Front bezel 752331-001 Front bezelPage Description Spare part number Converter board 751276-001 Converter boardPage Description Spare part number Power button board 752342-001 Power button boardPage Description Spare part number Speakers 752343-001 SpeakersDescription Spare part number Fan 752335-001 FanPage Hard drive and optical drive cables and connectors Remove the rear cover see Rear cover onOptical drive cable 752339-001 Hard drive cable 752338-001 Page To remove the system board cover System board coverPage Location System Board Label Channel MemoryPage Wlan module RTC battery Removal and Replacement Procedures All-in One AIO Chassis System board Updating Smbios Information System board Display panel Page Computer Setup F10 Utilities Computer Setup F10 UtilityUsing Computer Setup F10 Utilities Computer Setup F10 Utilities1Computer Setup F10 Utility Computer Setup-File Computer Setup F10 Utility2Computer Setup-File 3Computer Setup-Storage Computer Setup-Storage4Computer Setup-Security Computer Setup-SecurityUSB Security Network BootMaster Boot Record Device SecuritySystem Security these System SecurityDriveLock Security Secure Boot ConfigurationLegacy Support to disabled 5Computer Setup-Power Computer Setup-Power6Computer Setup-Advanced for advanced users Computer Setup-AdvancedDevice Options PCI SERR# Generation. Default is enabledVGA Configuration AMT Configuration Bus OptionsRecovering the Configuration Settings Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsHelpful Hints Computer will not respond to keyboard or mouse Cause Solving General Problems1Solving General Problems Computer date and time display is incorrect Cause SolutionCannot remove computer cover or access panel Cause Solution Solving General ProblemsCause Solution There is no sound or sound volume is too low Cause SolutionUnder Windows System, click Run Solution Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Hard Drive Problems Solving Hard Drive Problems3Solving Hard Drive Problems Computer seems to be locked up Cause Solution Storage Boot Order listComputer will not boot from hard drive Cause Solution Storage Boot OrderCan not write to the media card Cause Solving Media Card Reader ProblemsSolving Media Card Reader Problems 4Solving Media Card Reader ProblemsSolving Display Problems 5Solving Display ProblemsBlank screen no video Cause Solution Screen resolution Solving Display ProblemsImage is not centered Cause Solution Dim characters Cause SolutionMonitor’s on-screen display menu No Connection, Check Signal Cable displays on screen CauseSelect the monitor’s Auto-Adjustment option Out of Range displays on screen Cause6Solving Audio Problems Solving Audio ProblemsSelect Device Manager Solving Audio ProblemsSound from headphones is not clear or muffled Cause There is no sound or sound volume is too low CauseThere is no sound or sound volume is too low Cause Solution Solving Printer Problems Solving Printer Problems7Solving Printer Problems Mouse does not respond to movement or is too slow Cause Solving Keyboard and Mouse Problems8Solving Keyboard Problems 9Solving Mouse ProblemsNew device is not recognized as part of the system Cause Solving Hardware Installation ProblemsSolving Hardware Installation Problems 10Solving Hardware Installation ProblemsComputer will not start Cause Solution Power Savings Solving Network ProblemsSolving Network Problems 11Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution Network status link light never flashes Cause SolutionAdvanced Device Options S5 Wake on LAN Cable Correctly Correct operating modeDiagnostics reports a failure Cause Solution Settings for the boardNew network card will not boot Cause Solution Solving Memory ProblemsMemory count during Post is wrong Cause Solution Solving Memory Problems12Solving Memory Problems Out of memory error CauseSome fans only operate when needed Solving Processor ProblemsSolving CD-ROM and DVD Problems 13Solving Processor ProblemsSecurity Network Boot Solving CD-ROM and DVD Problems14Solving CD-ROM and DVD Problems Computer Setup utilityCannot eject compact disc tray-load unit Cause Solving USB Flash Drive ProblemsSolving Front Panel Component Problems Solving Front Panel Component Problems15Solving USB Flash Drive Problems Click Internet Options Solving Internet Access ProblemsSet to Enabled in Security USB Security Unable to connect to the Internet Cause SolutionSelect Automatic Repair Solving Software ProblemsSolving Software Problems Type the password for the accountContacting Customer Support Downloading HP PC Hardware Diagnostics to a USB device HP PC Hardware DiagnosticsWhy run HP PC Hardware Diagnostics Uefi How to access and run HP PC Hardware Diagnostics UefiPage Backup and Recovery Backup and recovery in WindowsBacking up your information Performing a system recovery To recover information you previously backed upFollow the on-screen instructions Backup and Recovery Using f11 recovery tools 1Numeric Codes and Text Messages Post Error MessagesPost Error Messages Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Computer Setup or Windows utilities Flash Screen Image Corrupted Flash Screen image has errorsReseat power supply fan Reconfigure card resources and/or runEmulation to IDE, and select File Save Try a different USB key device for Inventory error during MEBx executionSystem Bios and ME firmware Functionality contained in the system BiosSystem Bios version General error during MEBx executionActivity Interpreting Post diagnostic front panel LEDs2Diagnostic front panel LEDs and audible codes Possible Cause Recommended Action White Power LED OnPossible Cause Recommended Action Interpreting Post diagnostic front panel LEDsPreviously enabled on this Red Power LED flashes sevenRecovery Mode section of the Desktop Install a TXT capable processorPassword Security and Resetting Cmos Establishing a Setup or Power-on passwordEstablishing a Setup or Power-on password Resetting the Setup and Power-on password Clearing and resetting the CmosPassword Security and Resetting Cmos Cmos button Power Cord Set Requirements Japanese Power Cord RequirementsGeneral requirements Country-specific requirements Country-specific requirementsCountry Accrediting Agency Specifications SpecificationsAppendix B Specifications Index Wlan module Removing battery Resetting Optical drive connector109 Power-on Setup Memory Monitor Mouse Network Power PrinterWlan module removing Spare part number 7, 9 Index
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