HP 205 G1 manual Interpreting Post diagnostic front panel LEDs, Possible Cause Recommended Action

Page 115

Table 10-2Diagnostic front panel LEDs and audible codes (continued)

Activity

Beeps

Possible Cause

Recommended Action

 

 

 

 

 

Red Power LED flashes two

2

Processor thermal

1.

Ensure that the computer air vents are not

times, once every second,

 

protection activated:

 

blocked and the processor cooling fan is

followed by a two second pause.

 

A fan may be blocked or not

 

running.

Beeps stop after fifth iteration

 

 

 

 

turning.

2.

Open hood, press power button, and see if the

but LEDs continue until problem

 

 

 

 

processor fan spins. If the processor fan is not

is solved.

 

OR

 

 

 

spinning, make sure the fan's cable is plugged

 

 

 

 

 

 

 

 

 

The heat sink/fan assembly

 

onto the system board header.

 

 

 

 

 

 

is not properly attached to

3.

If fan is plugged in, but is not spinning, then

 

 

the processor.

 

 

 

replace heat sink/fan assembly.

 

 

 

 

 

 

 

4.

Contact an authorized reseller or service

 

 

 

 

provider.

 

 

 

 

 

Red Power LED flashes three

3

Processor not installed (not

1.

Check to see that the processor is present.

times, once every second,

 

an indicator of bad

2.

Reseat the processor.

followed by a two second pause.

 

processor).

 

 

 

Beeps stop after fifth iteration

 

 

 

 

but LEDs continue until problem

 

 

 

 

is solved.

 

 

 

 

 

 

 

 

 

Red Power LED flashes four

4

Power failure (power supply

1.

Open the hood and ensure the 4 or 6-wire

times, once every second,

 

is overloaded).

 

power supply cable is seated into the

followed by a two second pause.

 

 

 

connector on the system board.

Beeps stop after fifth iteration

 

 

2.

Check if a device is causing the problem by

but LEDs continue until problem

 

 

 

 

 

removing ALL attached devices. Power on the

is solved.

 

 

 

 

 

 

system. If the system enters the POST, then

 

 

 

 

 

 

 

 

power off and replace one device at a time and

 

 

 

 

repeat this procedure until failure occurs.

 

 

 

 

Replace the device that is causing the failure.

 

 

 

 

Continue adding devices one at a time to

 

 

 

 

ensure all devices are functioning properly.

 

 

 

3.

Replace the power supply.

 

 

 

4.

Replace the system board.

 

 

 

 

Red Power LED flashes five

5

Pre-video memory error.

CAUTION: To avoid damage to the DIMMs or the

times, once every second,

 

 

system board, you must unplug the computer power

followed by a two second pause.

 

 

cord before attempting to reseat, install, or remove

Beeps stop after fifth iteration

 

 

a DIMM module.

but LEDs continue until problem

 

 

1.

Reseat DIMMs.

is solved.

 

 

 

 

 

2.

Replace DIMMs one at a time to isolate the

 

 

 

 

faulty module.

 

 

 

3.

Replace third-party memory with HP memory.

 

 

 

4.

Replace the system board.

 

 

 

 

Red Power LED flashes six times,

6

Pre-video graphics error.

For systems with a graphics card:

once every second, followed by

 

 

1.

Reseat the graphics card.

a two second pause. Beeps stop

 

 

 

 

 

 

after fifth iteration but LEDs

 

 

2.

Replace the graphics card.

continue until problem is solved.

 

 

 

 

 

 

 

 

 

3.

Replace the system board.

For systems with integrated graphics, replace the system board.

Interpreting POST diagnostic front panel LEDs 107

Image 115
Contents Maintenance & Service Guide Product notice Iii About This BookIv About This Book Table of contents Computer Setup F10 Utility 106 100Vii 113 109110 112Overview Product FeaturesComponent Product FeaturesFront components Top componentsRight components Right componentsOptical drive Left components Rear components Rear componentsActivating the Windows Operating System Downloading Windows 8 updatesActivating and Customizing the Software Activating and customizing the software in WindowsBoards and memory Illustrated parts catalogBoards and memory Illustrated parts catalog Miscellaneous partsMass storage devices Mass storage devicesCables Sequential part number listingThermal material Replacement thermal materialSata data cable Serial ATA Hard Drive CharacteristicsSata hard drives Sata hard drive cablesPreventing electrostatic damage to equipment Smart ATA drivesElectrostatic discharge information Generating staticMethod Voltage Personal grounding methods and equipmentGrounding the work area Static Shielding Protection LevelsRecommended materials and equipment Operating guidelinesRoutine care General cleaning safety precautionsCleaning the computer case Cleaning the keyboardTools and software requirements Service considerationsCleaning the display Cleaning the mouseLithium coin cell battery Cables and connectorsHard drives Removal and Replacement Procedures All-in One AIO Chassis Removal and Replacement Procedures All- in One AIO ChassisPreparing to disassemble the computer Description Spare part number Rear cover 752332-001 Rear coverDescription Spare part number Stand assembly 752333-001 Stand assemblyDescription Spare part number Webcam module 752344-001 Webcam moduleReplacing drives To install a webcam module, reverse the removal proceduresDescription Spare part number Inch hard drive Inch hard drive Description Spare part number DVD±RW drive 657958-001 Replacing the optical disc drivePage Description Spare part number Front bezel 752331-001 Front bezelPage Description Spare part number Converter board 751276-001 Converter boardPage Description Spare part number Power button board 752342-001 Power button boardPage Description Spare part number Speakers 752343-001 SpeakersDescription Spare part number Fan 752335-001 FanPage Remove the rear cover see Rear cover on Hard drive and optical drive cables and connectorsOptical drive cable 752339-001 Hard drive cable 752338-001 Page To remove the system board cover System board coverPage Location System Board Label Channel MemoryPage Wlan module RTC battery Removal and Replacement Procedures All-in One AIO Chassis System board Updating Smbios Information System board Display panel Page Computer Setup F10 Utilities Computer Setup F10 UtilityComputer Setup F10 Utilities Using Computer Setup F10 Utilities1Computer Setup F10 Utility Computer Setup F10 Utility Computer Setup-File2Computer Setup-File 3Computer Setup-Storage Computer Setup-Storage4Computer Setup-Security Computer Setup-SecurityUSB Security Network BootMaster Boot Record Device SecuritySystem Security System Security theseDriveLock Security Configuration Secure BootLegacy Support to disabled 5Computer Setup-Power Computer Setup-Power6Computer Setup-Advanced for advanced users Computer Setup-AdvancedDevice Options PCI SERR# Generation. Default is enabledVGA Configuration AMT Configuration Bus OptionsRecovering the Configuration Settings Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsHelpful Hints Computer will not respond to keyboard or mouse Cause Solving General Problems1Solving General Problems Computer date and time display is incorrect Cause SolutionCannot remove computer cover or access panel Cause Solution Solving General ProblemsCause Solution There is no sound or sound volume is too low Cause SolutionUnder Windows System, click Run Solution 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Hard Drive Problems Solving Hard Drive Problems3Solving Hard Drive Problems Computer seems to be locked up Cause Solution Storage Boot Order listComputer will not boot from hard drive Cause Solution Storage Boot OrderCan not write to the media card Cause Solving Media Card Reader ProblemsSolving Media Card Reader Problems 4Solving Media Card Reader Problems5Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Screen resolution Solving Display ProblemsImage is not centered Cause Solution Dim characters Cause SolutionMonitor’s on-screen display menu No Connection, Check Signal Cable displays on screen CauseSelect the monitor’s Auto-Adjustment option Out of Range displays on screen Cause6Solving Audio Problems Solving Audio ProblemsSelect Device Manager Solving Audio ProblemsSound from headphones is not clear or muffled Cause There is no sound or sound volume is too low CauseThere is no sound or sound volume is too low Cause Solution Solving Printer Problems Solving Printer Problems7Solving Printer Problems Mouse does not respond to movement or is too slow Cause Solving Keyboard and Mouse Problems8Solving Keyboard Problems 9Solving Mouse ProblemsNew device is not recognized as part of the system Cause Solving Hardware Installation ProblemsSolving Hardware Installation Problems 10Solving Hardware Installation ProblemsComputer will not start Cause Solution Power Savings Solving Network ProblemsSolving Network Problems 11Solving Network ProblemsNetwork status link light never flashes Cause Solution Wake-on-LAN feature is not functioning Cause SolutionAdvanced Device Options S5 Wake on LAN Cable Correctly Correct operating modeDiagnostics reports a failure Cause Solution Settings for the boardNew network card will not boot Cause Solution Solving Memory ProblemsMemory count during Post is wrong Cause Solution Solving Memory Problems12Solving Memory Problems Out of memory error CauseSome fans only operate when needed Solving Processor ProblemsSolving CD-ROM and DVD Problems 13Solving Processor ProblemsSecurity Network Boot Solving CD-ROM and DVD Problems14Solving CD-ROM and DVD Problems Computer Setup utilityCannot eject compact disc tray-load unit Cause Solving USB Flash Drive ProblemsSolving Front Panel Component Problems Solving Front Panel Component Problems15Solving USB Flash Drive Problems Click Internet Options Solving Internet Access ProblemsSet to Enabled in Security USB Security Unable to connect to the Internet Cause SolutionSelect Automatic Repair Solving Software ProblemsSolving Software Problems Type the password for the accountContacting Customer Support Downloading HP PC Hardware Diagnostics to a USB device HP PC Hardware DiagnosticsWhy run HP PC Hardware Diagnostics Uefi How to access and run HP PC Hardware Diagnostics UefiPage Backup and recovery in Windows Backup and RecoveryBacking up your information To recover information you previously backed up Performing a system recoveryFollow the on-screen instructions Backup and Recovery Using f11 recovery tools 1Numeric Codes and Text Messages Post Error MessagesPost Error Messages Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Computer Setup or Windows utilities Flash Screen Image Corrupted Flash Screen image has errorsReseat power supply fan Reconfigure card resources and/or runEmulation to IDE, and select File Save Try a different USB key device for Inventory error during MEBx executionSystem Bios and ME firmware Functionality contained in the system BiosSystem Bios version General error during MEBx executionActivity Interpreting Post diagnostic front panel LEDs2Diagnostic front panel LEDs and audible codes Possible Cause Recommended Action White Power LED OnPossible Cause Recommended Action Interpreting Post diagnostic front panel LEDsPreviously enabled on this Red Power LED flashes sevenRecovery Mode section of the Desktop Install a TXT capable processorEstablishing a Setup or Power-on password Password Security and Resetting CmosEstablishing a Setup or Power-on password Clearing and resetting the Cmos Resetting the Setup and Power-on passwordPassword Security and Resetting Cmos Cmos button Japanese Power Cord Requirements Power Cord Set RequirementsGeneral requirements Country-specific requirements Country-specific requirementsCountry Accrediting Agency Specifications SpecificationsAppendix B Specifications Index Wlan module Removing battery Resetting Optical drive connector109 Power-on Setup Memory Monitor Mouse Network Power PrinterWlan module removing Spare part number 7, 9 Index
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