Table 7-14 Solving CD-ROM and DVD Problems
System will not boot from
Cause | Solution |
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|
The device is attached to a SATA port that has been hidden in the | Run the Computer Setup utility and ensure Device Available is |
Computer Setup utility. | selected for the device's SATA port in Security > Device Security. |
|
|
Removable Media Boot is disabled in the Computer Setup utility. | Run the Computer Setup utility and enable booting to removable |
| media in Storage > Storage Options. Ensure |
| in Storage > Boot Order. |
|
|
Network Boot is enabled in Computer Setup. | Run the Computer Setup utility and disable Network Boot in |
| Security > Network Boot. |
|
|
Try a bootable CD in the drive. | |
|
|
Boot order not correct. | Run the Computer Setup utility and change boot sequence in |
| Storage > Boot Order. |
|
|
Drive not found (identified). |
|
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|
Cause | Solution |
|
|
Cable could be loose. | Check cable connections. |
|
|
The system may not have automatically recognized a newly | See reconfiguration directions in the Solving Hardware |
installed device. | Installation Problems on page 81 section. If the system still does |
| not recognize the new device, check to see if the device is listed |
| within Computer Setup. If it is listed, the probable cause is a |
| driver problem. If it is not listed, the probable cause is a hardware |
| problem. |
| If this is a newly installed drive, run the Computer Setup utility |
| and try adding a POST delay under Advanced > |
| Options. |
|
|
The device is attached to a SATA port that has been hidden in | Run the Computer Setup utility and ensure Device Available is |
Computer Setup. | selected for the device's SATA port in Security > Device Security. |
|
|
Drive responds slowly immediately after | Run Computer Setup and increase the POST Delay in Advanced > |
|
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| |
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Cause | Solution |
|
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Drive is not connected properly or not properly configured. | See the documentation that came with the optional device. |
|
|
Movie will not play in the DVD drive. |
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|
Cause | Solution |
|
|
Movie may be regionalized for a different country. | See the documentation that came with the DVD drive. |
|
|
Decoder software is not installed. | Install decoder software. |
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Damaged media. | Replace media. |
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