HP Ultrium tape drive 960i manual Other sources of information, How to contact HP

Other sources of information

You will also find troubleshooting information and contact details on the

HP StorageWorks Tape CD-ROM and the HP web site. In particular:

•The online User’s Guide on the HP StorageWorks Tape CD-ROM contains troubleshooting information.

•The HP support web site contains a link to www.hp.com/support/ultrium that takes you to HP’s Customer Care web site for a wide range of up-to-date information about your product.

•The HP web site at www.hp.com/go/connect provides details of recommended products and configurations.

•The HP web site at www.hp.com/support/tapetools provides compatibility information about HP Library & Tapetools, updates and the latest version of the tool.

•The HP web site at www.hp.com/support/pat provides access to our free, standalone, performance assessment tools to check tape performance and test whether your disk sub- system can supply data at the optimum transfer rate.

•The HP web site at www.hp.com/go/obdr provides detailed information about HP One-Button Disaster Recovery.

How to contact HP

You can also use the HP Customer Call Centers for specialist technical help. Contact details can be found at www.hp.com. Click on the link to “contact HP”.

To make the best use of this service, we ask that you work with our Support Specialists to resolve any issues with your drive. This may include downloading diagnostic software, that will assist in the rapid resolution of your problems. If you do not have web access, a full listing of HP Customer Call Centers, correct at time of printing, is given in the online User’s Guide on the HP StorageWorks Tape CD-ROM.

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