HP Ultrium tape drive Ultrium 230i manual Diagnostic tools, HP Library & Tape Tools

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Diagnostic tools

HP Library & Tape Tools

HP StorageWorks Library & Tape Tools is the recommended diagnostic and support tool for your HP tape storage product. It is available on the CD shipped with your product or as a free download from the HP web site. It is supported on nearly all major operating systems.

See www.hp.com/support/tapetools for compatibility information, updates and the latest version of the tool.

Checking drive installation with Library & Tape Tools

The tape drivers must already be installed to run this check. You will also need to provide a tape cartridge that can be written to during the test.

1From the HP StorageWorks CD, select “install your product” and then ”install check”. This will run Library & Tape Tools directly from the CD (no installation on the server) in a special mode for installation checking.

2Select the appropriate tests to verify the installation of your drive.

•Verify device connectivity

•Verify configuration (bus and driver configuration)

•Verify drive health (writing and reading to a test cartridge)

•Verify drive performance (data rates to the drive)

•Verify system performance (data rates from the disk subsystem)

•Verify drive cooling

3At the end of the test you will be given a summary of the test results and recommendations to resolve any issues found.

Troubleshooting with Library & Tape Tools

1From the HP StorageWorks CD, select “troubleshoot”.

This will allow you to run Library & Tape Tools in standard mode, either directly from the CD (no installation on the server) or as an installation on your server. HP recommends installation of Library & Tape Tools, so that it can be quickly accessed at any time. HP Support will also request that you use Library & Tape Tools should you need to contact them in the future, so it is a good idea to have it installed.

2When Library & Tape Tools is first run, it will scan for HP tape drives and libraries on your system and ask you to select the one to work with. At this time you can see the HBA configuration of your server, how your devices are connected and the SCSI IDs of those devices.

3Once you have selected your device you have a number of choices for troubleshooting.

•Device identification: shows part number, serial number and information about any cartridge loaded

•Firmware upgrade: allows you to locate and upgrade to the latest firmware. You will need

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Contents Ultrium 230i, 460i Hp StorageWorks Ultrium tape driveOpen this flap for quick start installation poster Page Page Internal drives contents Product Details How can I check the Scsi bus? Before you startWhat are the mounting requirements for the tape drive? Do I need additional items for installation?Mounting bay Mounting hardwareBackup software Backup software and driversDrivers Windows users Unix and OpenVMS usersHP StorageWorks Tape CD-ROM Using the CD-ROM Scsi HBA Supported Scsi bus types Check the Scsi connectionChecking the Scsi ID Check the drive’s Scsi ID Preparing mounting bay in a typical HP AlphaServer Prepare the mounting bay M3 offset mounting screws ML370 HP ProLiant servers Attach mounting hardwareOther servers Mounting railsInstalling the drive Install the drive Attaching power and Scsi cables Where should the Scsi terminator be? Attach power and Scsi cablesPlastic rail Server latch Secure the drive No mounting hardware used HP AlphaServerMounting hardware used HP ProLiant Loading a cartridge Eject button Check operation Verify installationTo load a cartridge To unload a cartridgeUltrium 230 tape drive controls and indicators Drive Error second, amber Accessibility featuresYour HP StorageWorks Ultrium tape drive Front panel LEDsWrite-protecting cartridges Data cartridges Use the correct mediaWorm data cartridges To clean the tape drive Cleaning cartridgesWrite-protecting cartridges Caring for cartridgesRegister your tape drive Using HP OBDR, step Remote disaster recovery ProLiant servers only Using HP ObdrIt returns to normal tape drive mode and restores the data CompatibilityIf restore fails Testing for compatibilityRunning HP Obdr Keyboard shortcut for HP ProLiant serversChecking drive installation with Library & Tape Tools Diagnostic toolsTroubleshooting with Library & Tape Tools HP Library & Tape ToolsPerformance Assessment Tools Is the tape drive on a dedicated Scsi bus? Optimizing performanceCan your system deliver the required performance? Page Web troubleshooting guide TroubleshootingProblems encountered during installation Adapter installed If your server is in its original configuration noOn Unix systems, see the Unix Configuration Backup software that states support forTesting after installation Use HP Library & Tape Tools to check that Please see Problems with cartridges onAssistance LEDs during self-test Understanding the LEDsUsing the LEDs for troubleshooting Service Or known data cartridge after cleaning, call forNone. The cleaning cartridge will eject on Cleaning cycle can take up to 5 minutes toThere is a firmware Download problem Condition persists, call for servicePower cycle or reset the drive Upgrade the firmware. If the condition persists, callLooking after cartridges Problems with cartridgesOperating and storage environment Cartridge is jammedPress and hold the Eject button for 10 seconds Drive will not accept cartridge or ejects it immediatelyOther sources of information How to contact HPTo disconnect your drive Replacing your tape driveTo reconnect your tape drive Page Page Q1538-90905
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