Troubleshooting information

Chapter 16

Operational troubleshooting

The HP Officejet 7200 All-in-One series troubleshooting section in the HP Image Zone Help contains troubleshooting tips for some of the most common issues associated with your HP All-in-One.

To access the troubleshooting information from a Windows computer, go to the HP Director, click Help, and then choose Troubleshooting and Support. Troubleshooting is also available through the Help button that appears on some error messages.

To access troubleshooting information from Macintosh OS X v10.1.5 and later, click the HP Image Zone icon in the Dock, select Help from the menu bar, choose

HP Image Zone Help from the Help menu, and then choose HP Officejet 7200 All-in- One series in the Help Viewer.

If you have Internet access, you can get help from the HP website at: www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

The website also provides answers to frequently asked questions.

Paper troubleshooting

To help avoid paper jams, only use paper types that are recommended for your HP All- in-One. For a list of recommended papers, see Recommended papers or go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Do not load curled or wrinkled paper, or paper with bent or torn edges, into the input tray. For more information, see Avoid paper jams.

If paper does become jammed in your device, follow these instructions to clear the paper jam.

Paper has jammed the HP All-in-One

Solution

1.Press in the tabs on the rear clean-out door to remove the door as shown below.

If your HP All-in-One came with a two-sided printing accessory, your device might not have the rear clean-out door shown here. To remove a paper jam, you might have to remove the accessory instead. For more information, see the printed guide that came with your two-sided printing accessory.

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HP Officejet 7200 All-in-One series