at a time and receiving a fax each time, until you identify which equipment is causing the problem.

●If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Answer Ring Pattern feature on your HP All-in-One is set to match. For example, if the telephone company has assigned your fax number a double ring pattern, make sure Double Rings is selected as the Answer Ring Pattern setting. For information on changing this setting, see Change the answer ring pattern (distinctive ringing).

Note The HP All-in-One cannot recognize some ring patterns, such as those with alternating short and long ringing patterns. If you are having problems with a ring pattern of this type, ask your telephone company to assign a non-alternating ring pattern.

The HP All-in-One cannot send faxes, but can receive faxes

Solution

●The HP All-in-One might be dialing too fast or too soon. You might need to insert some pauses in the number sequence. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert pauses as follows: 9-555-5555. To insert a pause during dialing, press Redial/Pause repeatedly until a dash character appears.

If you are using a speed-dial entry to send the fax, recreate the speed-dial entry and insert some pauses in the number sequence. For more information on speed dials, see Set up speed dialing.

●The number you entered when sending the fax is not in the proper format. Check to see that the fax number you entered is correct and in the proper format. For example, you might need to dial a "9" prefix, depending on your phone system.

If your phone line has a PBX system, make sure you are dialing the number for an outside line before dialing the fax number.

●The receiving fax machine is having problems. To check this, try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems.

Fax tones are recorded on my answering machine

Solution

●When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the HP All-in-One

information Troubleshooting

User Guide

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