Troubleshooting information

Chapter 16

Cause The contacts on the print cartridge are not touching the contacts in the print carriage.

Solution Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place, and then try the alignment again. For more information, see Align the print cartridges.

Cause You are not using HP print cartridges or you are using print cartridges that have been refilled.

Solution The alignment process might fail if you are not using HP print cartridges. It might also fail if you are using refilled print cartridges. Replace the print cartridges with genuine HP print cartridges that have not been refilled, and then try the alignment again. For more information on replacing the print cartridges, see Replace the print cartridges. For more information on aligning the print cartridges, see Align the print cartridges.

Cause The print cartridge or sensor is defective.

Solution Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

The HP All-in-One does not print

Solution If your HP All-in-One and computer are not communicating with each other, try the following:

●Look at the control panel display on the HP All-in-One. If the control panel display is blank and the light next to the On button is not lit, the HP All-in- One is turned off. Make sure the power cord is firmly connected to the HP All- in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One.

●Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

●Make sure your computer is USB ready. Some operating systems, such as Windows 95 and Windows NT, do not support USB connections. Check the documentation that came with your operating system for more information.

●Check the connection from your HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of your HP All-in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn your HP All-in-One off and then on again.

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HP Officejet 7200 All-in-One series