Troubleshooting information

Chapter 16

●The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again. For information, see Use error correction mode. If the problem persists, contact your telephone company.

●If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected or you will not be able to fax successfully. The DSL filter removes the digital signal and allows your HP All-in-One to communicate properly with the phone line. Obtain a DSL filter from your DSL provider. If you already have a DSL filter, make sure it is connected correctly. For information, see Case B: Set up your HP All-in-One with DSL.

●Make sure your HP All-in-One is not connected to a telephone wall jack that is set up for digital phones. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones.

●If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the HP All-in-One is connected to the port that is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct switch type for your country/region, if possible.

Note that some ISDN systems allow you to configure the ports for specific phone equipment. For example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you continue to have problems when connected to the fax/phone port, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar. For information on setting up your HP All-in-One with a PBX phone system or ISDN line, see Fax setup.

●If your HP All-in-One shares the same phone line with a DSL service, the DSL modem might not be properly grounded. If the DSL modem is not properly grounded, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off your DSL modem and completely remove power for at least 15 minutes. Turn the DSL modem back on and listen to the dial tone again.

Note You might notice static on the phone line again in the future. If your HP All-in-One stops sending and receiving faxes, repeat this process.

If the phone line is still noisy or for more information on turning your DSL modem off, contact your DSL provider for support. You can also contact your telephone company.

●If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack.

The HP All-in-One is having problems sending a manual fax

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HP Officejet 7200 All-in-One series

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HP 7210v HP All-in-One is having problems sending a manual fax
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7210v, 7210 specifications

The HP 7210, 7210v, and 7210xi are multifunction printers designed to cater to the diverse needs of both home office environments and small to medium-sized businesses. Each model brings a unique set of features and technologies, along with robust performance characteristics that ensure high-quality printing, copying, scanning, and faxing.

The HP 7210 series printers are equipped with HP’s advanced thermal inkjet technology, which provides precise and vibrant print quality. This technology allows users to produce borderless color photos and sharp text documents, making it ideal for creative projects as well as everyday business tasks. The resolution can reach up to 4800 x 1200 optimized dpi, ensuring that images come out with stunning clarity and detail.

One of the standout features of these models is their large touchscreen interfaces, which allow for straightforward navigation through various functions. The intuitive menus simplify printing tasks, enabling users to quickly select options such as duplex printing or creating a multi-page document. The HP 7210xi, in particular, includes enhanced connectivity options, allowing users to print wirelessly from a range of devices, including laptops, tablets, and smartphones. This flexibility is crucial in today’s mobile working environment.

Additionally, these printers support various media types and sizes, ranging from standard A4 sheets to envelopes and glossy photo paper. This versatility accommodates a wide range of printing needs, whether for business reports, marketing materials, or personal photos.

Energy efficiency is another important characteristic of the HP 7210 series. These printers are designed to minimize power consumption during operation as well as in standby mode, contributing to lower energy costs and a smaller environmental footprint.

Furthermore, the HP 7210 models come with built-in automatic document feeders, which streamline the scanning and copying of multi-page documents, enhancing productivity and efficiency. With high-capacity ink cartridges available, users can also benefit from a lower cost per page, making them an economical option for high-volume printing.

Overall, the HP 7210, 7210v, and 7210xi multifunction printers combine quality, functionality, and efficiency, making them reliable choices for users looking to enhance their productivity in various tasks. Their advanced features, user-friendly design, and eco-friendly technologies contribute to an outstanding printing experience.
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