HP 3900 manual Support process, HP support by phone, Phone support period

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English

HP support

Support process

Follow these steps to troubleshoot the printer:

1.Search the onscreen user’s guide on your computer (see page 3) for information about the issue.

2.Visit the HP online service and support Web site at www.hp.com/support. HP online service and support is always available to all HP customers for the life of their HP products. It is the fastest source for up-to-date product information and expert assistance, and includes the following features:

•Fast access to qualified online support specialists

•Software and printer driver updates for your product

•Valuable product and troubleshooting information for common problems

•Proactive product updates, support alerts, and HP newsgrams that are available when you register your product

3.For Europe only: Contact your local point of purchase.

If your printer has a hardware failure, you will be asked to bring it back to your local point of purchase. (Service is provided at no charge during the printer limited warranty period. After the warranty period, you will be quoted a service charge.)

4.Call HP support.

Support options and availability vary by product, country/region, and language.

HP support by phone

For a list of support phone numbers, see the inside front cover of this guide.

Phone support period

One year of phone support is available in Asia Pacific and Latin America (including Mexico). To determine the duration of phone support in North America, Eastern Europe, the Middle East, and Africa, go to www.hp.com/

support.

Standard phone company charges apply.

Placing a call

Call HP support while you are at the computer and in front of the printer. Be prepared to provide the following information:

Printer model number (located on the label on the front of the printer)

Printer serial number (located on the bottom of the printer)

Computer operating system

Version of the printer driver

Messages that appear when the situation occurs

Answers to these questions:

•Has this situation happened before? Can you re-create it?

•Did you add any new hardware or software to your computer at about the time that this situation began?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Contact your HP dealer or call the support phone number for your country/ region to learn more about support options.

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Contents HP Deskjet Series HP worldwide support English AcknowledgementsHP Deskjet 3900 series printer What’s in this guide?Windows TroubleshootingFinding information MacintoshConnecting to the printer LinuxPrint cartridges Power button and lightPrinter operation Following print cartridges can be used with the printerList of printers after I click Print on the File menu TroubleshootingInstallation troubleshooting for Windows Discussed in the onscreen user’s guidePossible causes Printer is not printing after installation Verify that these conditions have been metIf the problem persists, look for the issue below File menu or in the Printers folder in Control PanelPrinter does not print To view the onscreen user’s guide Paper jamStill need help? HP support by phone HP supportSupport process Phone support periodHP printer limited warranty statement HP product Duration of limited warrantyPhysical specifications Print speed in FastDraft modePower consumption Power requirementsMedia weights printer only Media sizeEnglish Aviso Marcas registradasImpresora HP Deskjet 3900 series Contenido de la guíaCómo encontrar la información que necesita Solución de problemasPóster de configuración Windows MacintoshConexión a la impresora Cartuchos de impresión Funcionamiento de la impresoraBotón y luz de encendido Página Solución de problemasSolución de problemas de instalación para Windows Imprime una vezEl programa de instalación no se ejecuta automáticamente al Introducir el CDLa impresora no imprime una vez instalada Compruebe que se cumplen estas condicionesSi persiste el problema, compruebe lo siguiente Cuestión PáginaLa impresora no imprime Para ver la guía del usuario en pantalla Atasco de papel¿Sigue necesitando ayuda? Asistencia telefónica de HP Asistencia de HPProceso de asistencia Presenta las siguientes característicasDeclaración de garantía limitada de la impresora HP Producto HP Duración de la garantía limitadaEspecificaciones del producto Tamaño de los medios de impresión Pesos del papel sólo impresoraEspañol Português ReconhecimentosImpressora HP Deskjet 3900 series Que você encontra neste guia?Pôster de instalação Solução de problemasLocalizar informações Guia do usuário na telaConectar a impressora Cartuchos de impressão Operação da impressoraBotão e luz Ligar/Desligar De papel Ainda precisa de Solução de problemasSolução de problemas de instalação no Windows Ajuda?Causas possíveis Impressora não está imprimindo depois da instalação Verifique se estas condições foram atendidasSe o problema persistir, procure-o na lista a seguir Problema PáginaImpressora não imprime Para visualizar o guia do usuário na tela Congestionamento de papelAinda precisa de ajuda? Suporte HP Declaração de garantia limitada da impressora HP Especificações do produto Tamanho da mídia Pesos da mídia apenas para a impressoraPortuguês Hewlett-Packard company LED indicator statementRegulatory notices C9050-90021