HP 3900 manual Possible causes

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The installation program does not start automatically when the CD is Problem inserted.

Possible causes

•Autorun is disabled.

•The computer cannot find the autorun.exe file on the CD-ROM.

Solution

1.Verify that the printer software CD was inserted into a supported CD-ROM drive.

2.Click Start, click Run, and then click Browse.

3.At the top of the Browse window, click the Look in drop-down list.

4.Click HPPP, and then click Open.

5.Click Setup, and then click Open. The setup.exe file appears in the Run dialog box.

6.Click OK.

7.Follow the onscreen instructions to install the printer software.

English

Problem When I connect a USB cable between the printer and the computer, an “Unknown Device” message appears.

Note: This is not a problem if you are using Windows 2000. If you are using Windows 2000 and this message appears, you can continue with the software installation.

Possible causes

•Static electricity has built up in the cable between the printer and your computer.

•You might have a defective USB cable.

Solution

1.Disconnect the USB cable from the printer.

2.Disconnect the power cord from the printer.

3.Wait approximately 30 seconds.

4.Reconnect the power cord to the printer.

5.Make sure that the USB cable is firmly attached to the printer.

6.If “Unknown Device” continues to appear in the New Hardware Found dialog box (and you are not using Windows 2000), replace the USB cable.

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Contents HP Deskjet Series HP worldwide support Acknowledgements EnglishWhat’s in this guide? HP Deskjet 3900 series printerFinding information TroubleshootingWindows MacintoshLinux Connecting to the printerPrinter operation Power button and lightPrint cartridges Following print cartridges can be used with the printerInstallation troubleshooting for Windows TroubleshootingList of printers after I click Print on the File menu Discussed in the onscreen user’s guidePossible causes Verify that these conditions have been met Printer is not printing after installationFile menu or in the Printers folder in Control Panel If the problem persists, look for the issue belowPrinter does not print Paper jam Still need help?To view the onscreen user’s guide Support process HP supportHP support by phone Phone support periodHP product Duration of limited warranty HP printer limited warranty statementPower consumption Print speed in FastDraft modePhysical specifications Power requirementsMedia size Media weights printer onlyEnglish Marcas registradas AvisoContenido de la guía Impresora HP Deskjet 3900 seriesPóster de configuración Solución de problemasCómo encontrar la información que necesita Windows MacintoshConexión a la impresora Funcionamiento de la impresora Botón y luz de encendidoCartuchos de impresión Solución de problemas de instalación para Windows Solución de problemasPágina Imprime una vezIntroducir el CD El programa de instalación no se ejecuta automáticamente alCompruebe que se cumplen estas condiciones La impresora no imprime una vez instaladaCuestión Página Si persiste el problema, compruebe lo siguienteLa impresora no imprime Atasco de papel ¿Sigue necesitando ayuda?Para ver la guía del usuario en pantalla Proceso de asistencia Asistencia de HPAsistencia telefónica de HP Presenta las siguientes característicasProducto HP Duración de la garantía limitada Declaración de garantía limitada de la impresora HPEspecificaciones del producto Pesos del papel sólo impresora Tamaño de los medios de impresiónEspañol Reconhecimentos PortuguêsQue você encontra neste guia? Impressora HP Deskjet 3900 seriesLocalizar informações Solução de problemasPôster de instalação Guia do usuário na telaConectar a impressora Operação da impressora Botão e luz Ligar/DesligarCartuchos de impressão Solução de problemas de instalação no Windows Solução de problemasDe papel Ainda precisa de Ajuda?Causas possíveis Verifique se estas condições foram atendidas Impressora não está imprimindo depois da instalaçãoProblema Página Se o problema persistir, procure-o na lista a seguirImpressora não imprime Congestionamento de papel Ainda precisa de ajuda?Para visualizar o guia do usuário na tela Suporte HP Declaração de garantia limitada da impressora HP Especificações do produto Pesos da mídia apenas para a impressora Tamanho da mídiaPortuguês LED indicator statement Regulatory noticesHewlett-Packard company C9050-90021