HP 3900 Printer is not printing after installation, Verify that these conditions have been met

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Problem The installation program stops when it looks for new hardware.

English

Possible causes

One of the following issues is causing a communication problem:

•The USB cable is old or defective.

•Software, such as an antivirus program, is open and running.

•Another device, such as a scanner, is connected to the computer.

Solution

1.Disconnect and reconnect the USB cable. If the printer is still not detected, replace the USB cable, and then continue to the next step.

2.Click the Cancel button and restart the computer.

3.Turn the printer off, and then disconnect the USB cable and power cord.

4.Quit any background tasks, such as antivirus programs or other software programs that are running on the computer.

Note: To quit the antivirus program, follow the manufacturer’s instructions for turning off the software.

5.Reinstall the printer software:

a.Insert the printer software CD into the CD-ROM drive. If the installation program does not start automatically, see “The installation program does not start automatically when the CD is inserted” on page 7.

b.Follow the onscreen instructions, and when the installation program looks for new hardware, connect the USB cable and the power cord to the printer, and make sure that the printer is on.

c.Follow the onscreen instructions to finish the installation.

Note: Restart the antivirus program after the printer is installed.

Printer is not printing after installation

1Verify that these conditions have been met:

The printer is connected to the power source.

The cable connections are secure.

The printer is turned on.

The print cartridges are correctly installed.

Paper or other media is correctly loaded in the paper tray.

The printer cover is closed.

The rear access door is attached.

After you confirm that all of these conditions have been met, restart the computer.

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Contents HP Deskjet Series HP worldwide support English AcknowledgementsHP Deskjet 3900 series printer What’s in this guide?Windows TroubleshootingFinding information MacintoshConnecting to the printer LinuxPrint cartridges Power button and lightPrinter operation Following print cartridges can be used with the printerList of printers after I click Print on the File menu TroubleshootingInstallation troubleshooting for Windows Discussed in the onscreen user’s guidePossible causes Printer is not printing after installation Verify that these conditions have been metIf the problem persists, look for the issue below File menu or in the Printers folder in Control PanelPrinter does not print Still need help? Paper jamTo view the onscreen user’s guide HP support by phone HP supportSupport process Phone support periodHP printer limited warranty statement HP product Duration of limited warrantyPhysical specifications Print speed in FastDraft modePower consumption Power requirementsMedia weights printer only Media sizeEnglish Aviso Marcas registradasImpresora HP Deskjet 3900 series Contenido de la guíaCómo encontrar la información que necesita Solución de problemasPóster de configuración Windows MacintoshConexión a la impresora Botón y luz de encendido Funcionamiento de la impresoraCartuchos de impresión Página Solución de problemasSolución de problemas de instalación para Windows Imprime una vezEl programa de instalación no se ejecuta automáticamente al Introducir el CDLa impresora no imprime una vez instalada Compruebe que se cumplen estas condicionesSi persiste el problema, compruebe lo siguiente Cuestión PáginaLa impresora no imprime ¿Sigue necesitando ayuda? Atasco de papelPara ver la guía del usuario en pantalla Asistencia telefónica de HP Asistencia de HPProceso de asistencia Presenta las siguientes característicasDeclaración de garantía limitada de la impresora HP Producto HP Duración de la garantía limitadaEspecificaciones del producto Tamaño de los medios de impresión Pesos del papel sólo impresoraEspañol Português ReconhecimentosImpressora HP Deskjet 3900 series Que você encontra neste guia?Pôster de instalação Solução de problemasLocalizar informações Guia do usuário na telaConectar a impressora Botão e luz Ligar/Desligar Operação da impressoraCartuchos de impressão De papel Ainda precisa de Solução de problemasSolução de problemas de instalação no Windows Ajuda?Causas possíveis Impressora não está imprimindo depois da instalação Verifique se estas condições foram atendidasSe o problema persistir, procure-o na lista a seguir Problema PáginaImpressora não imprime Ainda precisa de ajuda? Congestionamento de papelPara visualizar o guia do usuário na tela Suporte HP Declaração de garantia limitada da impressora HP Especificações do produto Tamanho da mídia Pesos da mídia apenas para a impressoraPortuguês Regulatory notices LED indicator statementHewlett-Packard company C9050-90021