HP 2300ux, 1900ux, 1000ux manual Getting help, HP technical support

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About this Guide

Caution: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or data.

Note: Text set off in this manner presents commentary, sidelights, or interesting points of information.

Getting help

If you still have a question after reading this guide, contact an HP authorized service provider or access our web site: http://www.hp.com.

HP technical support

Telephone numbers for worldwide technical support are listed on the following HP web site: http://www.hp.com/support/.

Note: For continuous quality improvement, calls may be recorded or monitored.

Be sure to have the following information available before calling:

■Technical support registration or contract number (if applicable)

■Product serial numbers

■Product model names and numbers

■Applicable error messages

■Operating system type and revision level

■Detailed, specific questions

■HP StorageWorks Library and Tape Tools (L&TT) Support Ticket (if applicable)

10	HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox User’s Guide

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Contents Hp StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Page Contents Troubleshooting Contents Contents About This Guide Conventions Related documentationDocument conventions Text symbols Getting help HP technical supportHP storage web site HP authorized reseller About this Guide Operations1 Identifying panel features Front panel features and descriptionsBack panel features and descriptions Back panel featuresOperations Page Using Ultra Density Optical UDO disks Choosing a disk typeLabeling a disk cartridge Labeling an UDO diskWrite-protecting an UDO disk Write-protecting an UDO diskLoading a disk into the drive Loading mediaMaintaining UDO media Operations Using mixed media Operations Using application software Navigation2 Control panel features and descriptions Control panel featuresUsing selection buttons Jukebox menu tree Eject Eject Slot #Top-level menus Second-level menusNavigation Control panel operations Ejecting a diskEntering the administration menu password Changing the administration menu password Default Scsi IDs Viewing the current Scsi IDsConfiguring the jukebox Changing the current Scsi IDsRecovery ON/OFF Setting an operating configuration OUT/INRetrieving log history Information logs are described in Table Hard Error Motion Running an internal test MicromoveRuns the Find Plunge Home , Find Vertical Home Translate Test Runs the Vertical Test , Translate Test , Flip Bottom Thumb Troubleshooting3 Troubleshooting common problems Support see Getting help onDevice Failed displays Connection Initiate an Init Elem Status Operation Problem Solution Retrieving log history Running an internal testUsing HP StorageWorks Library and Tape Tools HP StorageWorks L&TTTroubleshooting Specifications Environmental specifications TemperatureJukebox specifications PhysicalDrive specifications MsbfMedia specifications Operating EnvironmentSafety and regulatory specifications Description SpecificationSafety and Regulatory Class a Equipment Federal Communications Commission NoticeModifications Canadian Notice Avis Canadien CablesEuropean Union Notice EC radio frequency interference statement Europe onlyUnited Kingdom Telecommunications Act Turvallisuusyhteenveto HerstellerbescheinigungEnglish translation of German sound emission directive LaserturvallisuusEnglish translation of Finland regulatory information HuoltoSafety and Regulatory Service Bsmi notice Laser Safety Warnings Japanese Notice Laser DeviceCdrh regulations USA only Compliance with International RegulationsGlossary Scsi Index Index