HP 1000ux, 1900ux, 2300ux manual Troubleshooting common problems, Support see Getting help on

Troubleshooting

Troubleshooting common problems

If the procedures in Table 8 do not address or resolve your problem, visit http://www.hp.com/go/udo for additional assistance, or contact HP technical

support (see “Getting help” on page 10).

Table 8: Troubleshooting installation
Problem	Solution
Power
Jukebox will not power on	■ Check that the power indicator light
	on the control panel is on. If it is not,
	make sure the power switch on the
	front panel is on.
	■ Replace the power cord.
Host computer system does not	■ Ensure the jukebox is not in an error
recognize the jukebox or the drives	or failed state. If so, troubleshoot the
	error before continuing.
	■ Ensure the jukebox is connected and
	powered on. The jukebox must be
	on when booting the host computer
	for the jukebox to be recognized.
	■ If the jukebox is the last device on
	the SCSI bus, check that it has been
	terminated and that the maximum
	cable length has not been
	exceeded.
	■ Check SCSI ID assignments and
	resolve any conflicts.
	■ Ensure you are connected to the
	correct SCSI bus type. UDO
	jukeboxes are LVDS devices.
	■ If using a narrow (8-bit) HBA, make
	sure that all addresses are in the
	range 0 through 7.
	■ For Windows operating systems, use
	the device manager to rediscover
	the jukebox.
	■ For HP-UX, use ioscan to verify
	that the HBA and attached devices
	are claimed.
	■ For other operating systems, refer to
	the system administrators guide for
	diagnosing missing peripherals.

50 HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox User’s Guide