HP 2300ux, 1900ux, 1000ux manual Connection

Troubleshooting

Table 8: Troubleshooting installation (Continued)

Problem	Solution
Connection
Other SCSI devices no longer work	■ Check SCSI ID assignments and
when the jukebox is installed	resolve any conflicts.
	■ Ensure that the SCSI ID for the HBA
	is different from that of the jukebox.
	■ Check for proper SCSI cabling and
	termination.
	■ Ensure the maximum cable length
	for the bus has not been exceeded
	(12 meters for LVDS and 3 meters
	for SE).
Media
A disk is stuck in a drive	■ See “Ejecting a disk” on page 33.
	■ Attempt to unload the disk using
	your application software.
	■ If unsuccessful, contact your service
	representative.
Cannot write to a disk	■ Check the host file system access
	permissions.
	■ Eject the disk and check that the
	write-protect tab on each side of the
	disk is in the write-enabled position
	(see “Write-protecting an UDO
	disk” on page 20).
	■ If unsuccessful, contact your service
	representative.
LOAD ERROR or FAILED displays	■ Press CANCEL. Insert the disk into
when a disk is inserted into the mailslot	the mailslot again.
	■ If the light bar on the control panel
	is amber, cycle power to the
	jukebox. When READY displays, try
	loading the disk again.
	■ If unsuccessful, contact your service
	representative.
INCOMPATIBLE displays when a disk	An attempt was made to load an
is loaded.	incompatible disk into the drive. Ensure
	that you use UDO disks in UDO drives,
	and MO disks in MO drives.

52 HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox User’s Guide