HP 1900ux, 2300ux, 1000ux manual Device Failed displays

Troubleshooting

Table 8: Troubleshooting installation (Continued)

Problem		Solution
	■ Check that the application software
		is compatible with the jukebox.
	■ Check that the device is present on
		the system using HP StorageWorks
		Library & Tape Tools, available from
		http://www.hp.com/support/tape
		tools.
	■ Power cycle the jukebox and power
		down the host. Wait until the
		jukebox completes its power cycle
		before powering up the host.
The power-on selftest failed and	■ Power cycle the jukebox.
DEVICE FAILED displays	■ If the power-on test continues to fail,
		press ENTER, write down the
		displayed error code and a micro
		move error, and contact your
		support representative.
Power to the jukebox failed while a disk	■ Power cycle the jukebox.
was in the drive and the display did not	■ If READY does not display
return to READY after the power came		(power-on test is unsuccessful),
back on		switch off the power and contact
		your support representative.
		Caution: Do not move the unit!
		Moving the unit risks damaging
		the optical drive.
No display messages appear	■ Ensure that the power cord is
		connected.
	■ Ensure that the power switch is on.
	■ Power cycle the jukebox.

HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox User’s Guide 51