HP 1900ux, 2300ux, 1000ux manual Using HP StorageWorks Library and Tape Tools, HP StorageWorks L&TT

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Troubleshooting

Using HP StorageWorks Library and Tape Tools

HP StorageWorks Library and Tape Tools (L&TT) is a robust diagnostic tool for tape mechanisms, tape automation, magneto-optical and UDO products. L&TT provides functionality for firmware downloads, verification of device operation, maintenance procedures, failure analysis, corrective service actions and some utility functions. Seamless integration is provided with HP’s hardware support organization through generating and emailing support tickets. The support ticket delivers a snapshot, or an in-depth view, of the storage system.

L&TT is a free download from the web and deploys in less than five minutes. It is ideal for customers who want ensured product reliability, self-diagnostics and faster resolution of device issues.

For more information, visit http://www.hp.com/support/tapetools.

Figure 8: HP StorageWorks L&TT

HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox User’s Guide

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Contents Hp StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Page Contents Troubleshooting Contents Contents About This Guide Related documentation ConventionsDocument conventions Text symbols HP technical support Getting helpHP storage web site HP authorized reseller About this Guide Operations1 Front panel features and descriptions Identifying panel featuresBack panel features Back panel features and descriptionsOperations Page Choosing a disk type Using Ultra Density Optical UDO disksLabeling an UDO disk Labeling a disk cartridgeWrite-protecting an UDO disk Write-protecting an UDO diskLoading media Loading a disk into the driveMaintaining UDO media Operations Using mixed media Operations Using application software Navigation2 Control panel features Control panel features and descriptionsUsing selection buttons Eject Eject Slot # Jukebox menu treeSecond-level menus Top-level menusNavigation Ejecting a disk Control panel operationsEntering the administration menu password Changing the administration menu password Viewing the current Scsi IDs Default Scsi IDsChanging the current Scsi IDs Configuring the jukeboxRecovery ON/OFF OUT/IN Setting an operating configurationRetrieving log history Information logs are described in Table Hard Error Motion Micromove Running an internal testRuns the Find Plunge Home , Find Vertical Home Translate Test Runs the Vertical Test , Translate Test , Flip Bottom Thumb Troubleshooting3 Support see Getting help on Troubleshooting common problemsDevice Failed displays Connection Initiate an Init Elem Status Operation Problem Solution Running an internal test Retrieving log historyHP StorageWorks L&TT Using HP StorageWorks Library and Tape ToolsTroubleshooting Specifications Temperature Environmental specificationsPhysical Jukebox specificationsMsbf Drive specificationsOperating Environment Media specificationsDescription Specification Safety and regulatory specificationsSafety and Regulatory Federal Communications Commission Notice Class a EquipmentModifications Cables Canadian Notice Avis CanadienEC radio frequency interference statement Europe only European Union NoticeUnited Kingdom Telecommunications Act English translation of German sound emission directive HerstellerbescheinigungTurvallisuusyhteenveto LaserturvallisuusHuolto English translation of Finland regulatory informationSafety and Regulatory Service Bsmi notice Japanese Notice Laser Device Laser Safety WarningsCompliance with International Regulations Cdrh regulations USA onlyGlossary Scsi Index Index