HP 2300ux, 1900ux, 1000ux manual Troubleshooting

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Contents

Ejecting a disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Entering the administration menu password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Changing the administration menu password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Viewing the current SCSI IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Default SCSI IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Changing the current SCSI IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Configuring the jukebox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Setting an operating configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Retrieving log history. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Running an internal test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

3 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Troubleshooting common problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Retrieving log history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Running an internal test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Using HP StorageWorks Library and Tape Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

A Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Jukebox specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Media specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Safety and regulatory specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

B Safety and Regulatory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Federal Communications Commission Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Class A Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Modifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Declaration of Conformity for products marked with the FCC logo -

United States only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Canadian Notice (Avis Canadien) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Class A Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 European Union Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 EC radio frequency interference statement (Europe only) . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 United Kingdom Telecommunications Act 1984 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Herstellerbescheinigung . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 English translation of German sound emission directive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Turvallisuusyhteenveto. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

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HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox User’s Guide

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Contents Hp StorageWorks 1000ux/1900ux/2300ux Optical Jukebox Page Contents Troubleshooting Contents Contents About This Guide Conventions Related documentationDocument conventions Text symbols Getting help HP technical supportHP storage web site HP authorized reseller About this Guide Operations1 Identifying panel features Front panel features and descriptionsBack panel features and descriptions Back panel featuresOperations Page Using Ultra Density Optical UDO disks Choosing a disk typeLabeling a disk cartridge Labeling an UDO diskWrite-protecting an UDO disk Write-protecting an UDO diskLoading a disk into the drive Loading mediaMaintaining UDO media Operations Using mixed media Operations Using application software Navigation2 Control panel features and descriptions Control panel featuresUsing selection buttons Jukebox menu tree Eject Eject Slot #Top-level menus Second-level menusNavigation Control panel operations Ejecting a diskEntering the administration menu password Changing the administration menu password Default Scsi IDs Viewing the current Scsi IDsConfiguring the jukebox Changing the current Scsi IDsRecovery ON/OFF Setting an operating configuration OUT/INRetrieving log history Information logs are described in Table Hard Error Motion Running an internal test MicromoveRuns the Find Plunge Home , Find Vertical Home Translate Test Runs the Vertical Test , Translate Test , Flip Bottom Thumb Troubleshooting3 Troubleshooting common problems Support see Getting help onDevice Failed displays Connection Initiate an Init Elem Status Operation Problem Solution Retrieving log history Running an internal testUsing HP StorageWorks Library and Tape Tools HP StorageWorks L&TTTroubleshooting Specifications Environmental specifications TemperatureJukebox specifications PhysicalDrive specifications MsbfMedia specifications Operating EnvironmentSafety and regulatory specifications Description SpecificationSafety and Regulatory Class a Equipment Federal Communications Commission NoticeModifications Canadian Notice Avis Canadien CablesEuropean Union Notice EC radio frequency interference statement Europe onlyUnited Kingdom Telecommunications Act Herstellerbescheinigung English translation of German sound emission directiveTurvallisuusyhteenveto LaserturvallisuusEnglish translation of Finland regulatory information HuoltoSafety and Regulatory Service Bsmi notice Laser Safety Warnings Japanese Notice Laser DeviceCdrh regulations USA only Compliance with International RegulationsGlossary Scsi Index Index