HP 2100 ER manual Telephone Support After Warranty, Before Calling, US and Canada

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Support and Customer Service

Hewlett-Packard Customer Support

Telephone Support After Warranty

Before Calling

Before calling, please complete the following information so that you will have it ready for the support center representative:

•Serial number of product ____________________

•Brand and model of host computer ________________________

•Version of software used; driver selected ________________________

US and Canada

Using a VISA or MasterCard, call one of the following:

•(800) 810-0130: Per incident fee of $25.00 will be charged to the credit card.

•(900) 555-1800: $2.50 per minute with a maximum of $25.00 will be charged to the credit card.

Europe

Call the appropriate number listed under “European Customer Care Centers” on page B-9. A per incident fee will be charged for after-warranty support. Please have a credit card, PO number, or billing number address ready.

Elsewhere

Contact your authorized HP dealer/distributor or the nearest HP sales and service office for after-warranty support.

HP Reseller Locator Numbers

US	(800) 752-0900
Canada	(800) 387-3867
Mexico and
South America	(305) 267-4220

Support and Customer Service

Appendix B

B-11

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Contents User Guide EditionPart Number C6340-90003 February Warranty Iii Printing History Typographical Conventions This Guide Contents Troubleshooting Guide Support and Customer ServiceFibre Channel Overview Glossary Index Safety and Regulatory InformationContents Tables Xii Figures Xiv Introduction Chapter Overview Fibre Bridge Components Supported Products Product ComponentsSupplied Components Quantity Description Quantity Description Supported Products Description Supported ProductsEnvironmental Specifications Physical SpecificationsPhysical Specifications of the Fibre Bridge Choosing a LocationFibre Channel Configurations Basic ConfigurationSample Fibre Channel Configuration-Basic Sample Fibre Channel Configuration- Minimum Expansion Expanded Configuration DLT libraries onlySample Fibre Channel Configuration-Maximum Expansion Fibre Channel Configurations Setting Up the Fibre Bridge Setting Up the Fibre Bridge Mounting the Fibre Bridge in a Rack Assembly ComponentsAssembling L-brackets to the Fibre Bridge Assemble the L-brackets to the Fibre BridgeMount the Fibre Bridge in the Rack Install the Fibre Bridge in the RackInstalling Cables DLT and MO Libraries Fibre Bridge Connection, Basic Configuration-4 for examples of expanded configurations DLT Only Fibre Bridge Connection, Expanded Configuration MinimumFibre Bridge Connection, Expanded Configuration Maximum Optical Fibre Channel Cable Options Fiber-Optic Cable OptionsProduct Number Length Installing Cables Operating the Fibre Bridge Operating the Fibre Bridge Powering on the System Fibre Bridge, Back View Connecting the Serial Cable Changing the Default SettingsConnecting the Serial Cable Serial Port Operation Serial Port SetupScsi Fibre Bridge Default Configuration SettingsFibre Bridge Configuration, Main Menu Making Configuration ChangesFibre Bridge Configuration Menu Fibre Channel Configuration Menu Reconfigure the Fibre Channel AddressFibre Channel Addresses Trace Settings Menu Change the Trace SettingsFibre Channel to Scsi Mapping Configuration Troubleshooting Guide Troubleshooting Guide Troubleshooting Problem Cannot Turn On the DLT LibraryProblem Cannot Turn On the MO Library Problem Cannot Turn On the Fibre Bridge Problem Cannot Turn On the Hub DLT OnlyProblem Cannot Confirm the Library ConnectionMake sure the libraries, Fibre Bridge, and hubs DLT only are Recheck for the appearance of the library Scsi devices Troubleshooting Troubleshooting Fibre Channel Overview Overview Defining Fibre Channel FC-AL Implementing Fibre Channel Distributed DevicesCabling Advantages Working With Fibre Channel Working With Fibre Channel Working With Fibre Channel Physical Connections Problems with Fibre ChannelAdditional optical cable considerations are as follows Device Addressing Laser Power Control SystemsProblems with Fibre Channel Support and Customer Service Support and Customer Service Supplies and Accessories Hewlett-Packard Customer Support HP FIRST/QUICK FAX Faxback Services Support Pack Service ContractAsia-Pacific Europe North and South America includes CanadaOther Countries On-line Service Providers Electronic Support ServicesService Description Address Provider Hewlett-Packard Web SiteEuropean Customer Care Centers Customer Care CentersElsewhere Before Calling Telephone Support After WarrantyUS and Canada HP Reseller Locator NumbersHewlett-Packard Customer Support Safety and Regulatory Safety and Regulatory Information United Kingdom Telecommunications Act Cdrh Regulations USA OnlyChapter Overview English Translation of German Sound Emission Directive HerstellerbescheinigungLaserturvallisuus TurvallisuusyhteenvetoEnglish Translation of Finland Regulatory Information Laser SafetyJapanese Vcci Statement Glossary Glossary SW Optical FC Cable Short Glos-4 Index