HP 7525, 7520 Solve networking problem, HP support by phone, Phone support period Placing a call

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Chapter 10

Solve networking problem

Check network configuration or print wireless test report to assist in diagnosing network connection issues.

To check network configuration or print wireless test report

1.From the Home screen, touch the Wireless icon, and then touch Setup.

2.Touch and drag your finger vertically to scroll through the options. Touch Display Network Summary or Print Network Configuration Page.

Click the links below to find more online information to solve networking issues.

•Learn more about wireless printing. Click here to go online for more information.

•Learn how to find your network security settings. Click here to go online for more information.

•Learn about the Network Diagnostic Utility (Windows only) and other troubleshooting tips. Click here to go online for more information.

•Learn how to work with your firewall and anti-virus programs during printer setup. Click here to go online for more information.

HP support by phone

Phone support options and availability vary by product, country/region, and language.

This section contains the following topics:

•Phone support period

•Placing a call

•After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to provide the following information:

•Product name (HP Photosmart 7520 Series)

•Serial number (located on the back or bottom of the product)

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to your computer at about the time that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?

For the list of support phone numbers, visit www.hp.com/support.

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

56 Solve a problem

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Contents HP Photosmart 7520 Series Page Contents Additional fax setup HP Photosmart 7520 Series Help Chapter HP Photosmart 7520 Series Help Front view of the printer Get to Know the HP PhotosmartPrinter parts Top and rear views of the printerControl panel features ChapterTips for getting to know the printer Chapter Get to Know the HP Photosmart How do I? Chapter How do I? Print Print photos from a memory cardLoad paper Print photo on full-size paperMemory cards and slots Load media Select Print MediaLoad 10 x 15 cm 4 x 6 inch paper a. Raise photo tray lid Load A4 or 8.5 x 11 inch paper a. Raise the photo tray Load envelopes Recommended papers for photo printing Recommended papers for printing and copyingTips for print success Print tipsChapter Print Scan to a computer, memory device, or email Copy and scanTo scan to a computer, memory device, or email Copy text or mixed documents Sided copyTouch Print Settings Tips for copy and scan successChapter Copy and scan Print with HP ePrint Use Web ServicesHow to get started with ePrint Your printer is protectedUse HP Print Apps Tips for using Web ServicesTips for printing apps and using ePrint Visit the HP ePrintCenter websiteSend a standard fax FaxSend a fax To send a standard fax from the printer control panelTouch Black or Color Send a standard fax from the computerSend a fax manually from a phone WindowsSend a fax from memory Send a fax using monitor dialingTo send a fax manually from an extension phone Send a fax in Error Correction Mode Schedule a fax to send laterReceive a fax manually To change the ECM setting from the control panelReceive a fax To receive a fax manuallyReprint received faxes from memory Set up backup faxTo set Backup Fax Reception from the printer control panel To reprint faxes in memory from the printer control panelSet automatic reduction for incoming faxes Forward faxes to another numberSet the paper size for received faxes Block unwanted fax numbersSet up speed-dial entries Delete speed-dial entries Change fax settingsSet up and change speed-dial entries Print a list of speed-dial entriesSet the answer mode Auto answer Configure the fax headerSet the number of rings before answering Set the dial type Change the answer ring pattern for distinctive ringSet the redial options Set the fax sound volume Fax and digital phone servicesSet the fax speed Fax over Internet Protocol Use reportsPrint fax confirmation reports Print fax error reportsPrint and view the fax log Print a Caller ID Report Clear the fax logPrint the details of the last fax transaction View the Call HistoryChapter 40 Fax Check the estimated ink levels Clean cartridges automaticallyWork with cartridges Align printerReplace the cartridges Replace the cartridges Cartridge warranty information Order ink suppliesTips for working with ink Chapter Work with cartridges Connectivity WiFi Protected Setup WPSAdd the HP Photosmart to a network To connect the product with the Wireless Setup Wizard Change from a USB connection to a wireless networkWireless with a router infrastructure network To change from a USB connection to a wireless networkWireless Direct Change network settingsConnect a new printer To open the embedded Web server Tips for setting up and using a networked printerAdvanced printer management tools for networked printers About cookiesAdvanced printer management tools for networked printers Chapter Connectivity To clear a paper jam from the two-sided printing accessory Solve a problemClearing paper jam from the two-sided printing accessory Get more helpClearing paper jam from the Automatic Document Feeder To clear a paper jam from the automatic document feederSolve copy and scan problem Solve print problemClear carriage jam Phone support period Placing a call Solve networking problemHP support by phone After the phone support periodPrepare printer Additional warranty options Cartridge supply upgradeCheck cartridge access door Printhead failureTo clean cartridge contacts Ink cartridge problemTo solve ink cartridge problem Printer failureSetup cartridges Older generation cartridges Technical information To disable the usage information functionCartridge chip information Specifications Ink cartridge yield Scan specifications Print specificationsCopy specifications Environmental product stewardship programPaper use Material safety data sheetsEco-Tips PlasticsPower consumption Auto Power-OffSet the Energy Save Mode To enable or disable Auto Power-OffChapter Environmental product stewardship program EU battery directive Regulatory model identification number Regulatory noticesFCC statement Chapter Regulatory telecommunication notices Products with wireless LAN devicesFrance Chapter Technical information Regulatory wireless statements Exposure to radio frequency radiation Regulatory notices Chapter Technical information Set up faxing parallel phone systems Additional fax setupCountries/regions with a parallel-type phone system Select the correct fax setup for your home or office Case a Separate fax line no voice calls received Back view of the printerCase B Set up the printer with DSL To set up the printer with a separate fax lineTo set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring serviceTo set up the printer with a shared voice/fax line Case E Shared voice/fax lineTo set up the printer with voice mail Case F Shared voice/fax line with voice mailSet up the printer with a computer dial-up modem To set up the printer with a computer dial-up modemSet up the printer with a computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemTelephone wall jack Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing parallel phone systems Chapter Set up faxing parallel phone systems To set up the printer with a computer DSL/ADSL modem Example of a parallel splitter Serial-type fax setup Test fax setup To test fax setup via the printer control panelChapter Additional fax setup Symbols/Numerics Index100
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