HP 3210v Software installation troubleshooting, To start the installation from a Windows computer

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Software installation troubleshooting

If you encounter a problem during software installation, see the topics below for a possible solution. If you encounter a hardware problem during setup, see Hardware setup troubleshooting.

During a normal installation of the HP All-in-One software, the following events occur:

1.The HP All-in-One software CD-ROM runs automatically.

2.The software installs.

3.Files are copied to your computer.

4.You are requested to connect the HP All-in-One to your computer.

5.A green OK and check mark appear on an installation wizard screen.

6.You are requested to restart your computer.

7.The registration process runs.

If any of these things did not occur, there might be a problem with the installation. To check the installation on a Windows computer, verify the following:

●Start the HP Solution Center and check to make sure the Scan Picture and Scan Document buttons appear. If the icons do not appear immediately, you might need to wait a few minutes for the HP All-in-One to connect to your computer. Otherwise, see Some of the buttons are missing in the HP Solution Center (Windows).

For information on starting the HP Solution Center, see the onscreen HP Image Zone Help that came with your software.

●Open the Printers dialog box and check to see that the HP All-in-One is listed.

●Look in the system tray at the far right of the Windows taskbar for an HP All-in- One icon. This indicates that the HP All-in-One is ready.

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Solution If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer

1.From the Windows Start menu, click Run.

2.In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter), and then click OK.

To start the installation from a Mac

1.Double-click the CD icon on your desktop to view the contents of the CD.

2.Double-click the Setup icon.

The minimum system checks screen appears (Windows)

Solution Your system does not meet the minimum requirements to install the software. Click Details to see what the specific problem is, and then correct the problem before attempting to install the software.

You can also try installing HP Image Zone Express instead. HP Image Zone Express provides less functionality than the HP Image Zone software, but it requires less space and memory on your computer.

Troubleshooting

User Guide

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Contents HP Photosmart 3200 All-in-One series User Guide Safety information Contents Print from your computer Index 135 HP Photosmart 3200 All-in-One series HP Photosmart 3200 All-in-One series parts HP All-in-One overviewHP All-in-One at a glance Label DescriptionOutput tray Paper-width guide for the main tray LidControl panel overview HP Photosmart 3200 All-in-One series control panel featuresRear clean-out door latch Power connection Label Name and DescriptionChapter Color graphics display icons Color graphics display sleep modeMenu overview Icon PurposeProof Sheet Menu Photo MenuFilm Menu Copy MenuHP Instant Share Menu Scan To menuScan Menu Help Menu Setup MenuSelect Function Menu To add a space Enter text using the visual keyboardTo enter text using the visual keyboard Use the HP Image Zone software To open the HP Image Zone software on a Windows computerTo open the HP Image Zone software on a Mac Overview Sources of information Setup GuideFind more information User GuideHP Image Zone Help Use the Help on a Windows computer To access the HP Image Zone Help on a Windows computerUse the onscreen Help Contents IndexSearch Display areaUse the Help on a Mac Help toolbarTo access the HP Image Zone Help on a Mac Navigation panesBack Help Center Search area Set your preferences Finish setting up your HP All-inOne Set your language and country/regionTo set the date and time from the control panel Connection informationSet the date and time Setup instructions Connect using a USB cableNumber Features Connected Computers for best Performance Supported connection typesTo check the USB port speed on your computer Windows XP Connect using EthernetConnect using Bluetooth To check the USB port speed on your computer Mac OSTo install and print using the Microsoft stack Windows Windows usersUse printer sharing Windows To install and print using the Widcomm stack WindowsTo install and print using Bluetooth Mac Click View devices in rangeUse printer sharing Mac To enable printer sharingFrom the Services tab, click Printer Sharing Use WebscanFinish setup If you want to Wired network setupConnect to a network See this sectionWhat you need for a wired network Connect your HP All-in-One to the networkInstall the software for a network connection To install the Windows HP All-in-One softwareTo install the Mac HP All-in-One software To change a USB connection to a wired Ethernet connection Manage your network settingsChange basic network settings from the control panel Connect to additional computers on a networkSet link speed View and print network settingsRestore network defaults Automatic Full HalfAccess the Embedded Web Server Change IP settingsIP Address Subnet Mask Default Gateway Use the Embedded Web ServerNetwork configuration page definitions Use the Embedded Web Server setup wizardParameter Description General network settingsWired 802.3 network settings Parameter Bluetooth settings Printer Not Found screen appears during installation Network troubleshootingReceived a System Requirements Error No TCP/IP Printer Not Found screen appears during installation Network setup Load an original Load originals and load paperLoad documents, photos, slides, and negatives Load an original in the Slide and Negative Film holderTo load 35 mm negatives To load 35 mm slides Load originals and load paper Load an oversized original To remove the lidPapers to avoid Choose papers for printing and copyingRecommended papers for printing and copying HP does not recommend printing to the following papers To select input trays without adjusting any other settingsSelect an input tray HP does not recommend copying to the following papersTo load full-size paper Load paperLoad full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load postcards, Hagaki cards, or HP Panorama photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo trayLoad envelopes To load envelopesLoad other types of paper HP Premium Inkjet Transparency FilmAvoid paper jams Paper TipsLoad originals and load paper Use the photo and video features Insert a memory cardConnect a digital camera To insert a memory cardConnect a storage device View photos and videos using the HP All-in-One View photos and videosSelect photos and videos View photos using your computerCancel Select individual photos and videosTo select all photos and videos Select all photos and videosSelect a range of photos and videos To select a range of photos and videosTo select a single video frame Select a single video frameDeselect photos and videos Use the Easy Print Wizard Edit photosPrint photos and videos from the control panel To use the Easy Print Wizard Print selected photos and videosPrint a cropped photo Print a proof sheet Print photos using a proof sheetTo print a cropped photo Scan a proof sheet All Last Custom RangeComplete the proof sheet Set photo print options Save photos to your computerShare photos with friends and relatives Photos and videos Send images to others Share your images with familyFriends Receive images from othersPrint photos without viewing them first To use any of these featuresView images before printing them Forward a received image collectionSave received images to a memory card or storage device Configure HP Instant SharePrint to your HP All-in-One from a remote location Display Device Default Print SizeReset HP Instant NameMake a copy Use the copy featuresChange the copy settings Number of copies Copy PreviewReduce/Enlarge Paper Size Paper Type Crop Tray Select To save the current settings as defaults for future jobsPreview your copy job Press Start Black or Start Color Make a borderless copy of a photoTo preview your copy from the control panel To crop an image from the control panel Crop an originalStop copying To print from a software application Windows Print from your computerPrint from a software application To change the print settings for the current job Change the print settingsTo change the print settings for all future jobs Windows usersMac users To change all other print settingsStop a print job To stop a print job from the HP All-in-OneTo stop a print job from the computer Mac users Scan an original to a computer Use the scan featuresScan an image To scan a slide or negative Scan an original to a memory card or storage deviceScan slides or negative film Stop scanning Send using HP Instant ShareShare a scanned image with friends and relatives Send as an e-mail attachmentEdit a scanned photo or graphic Print a scanned imageEdit a scanned image Edit a scanned documentInk cartridges Symbol HP reorder number Order suppliesOrder other supplies Order accessoriesAccessory and HP model number U.S. or Canada, dial 1-800-474-6836 1-800-HP inventClean the lid backing Clean the HP All-in-OneClean the glass Maintain your HP All-in-OneClean the exterior Check the estimated ink levelsTo check the ink levels from the Setup menu Print a self-test reportTo replace the ink cartridges Work with ink cartridgesReplace the ink cartridges Pull the ink cartridge toward you out of its slot Align the printer To align the printer from the control panelTo clean the print head from the control panel Clean the print headClean the ink cartridge contacts To clean the ink cartridge contactsSelf-maintenance sounds Additional troubleshooting topics in this User Guide Troubleshooting informationTroubleshooting common setup issues Other sources of informationView the Readme file Setup troubleshootingHardware setup troubleshooting My HP All-in-One does not turn onUser Guide 103 Color graphics display shows the wrong language HP All-in-One does not print 106 To start the installation from a Mac Software installation troubleshootingTo start the installation from a Windows computer Minimum system checks screen appears WindowsReceived a message that an unknown error has occurred Red X appears on the USB connect promptRegistration screen does not appear Windows Uninstall and reinstall the softwareTo uninstall from a Windows computer, method On the Windows taskbar, click Start, Settings, Control Panel Select Reinstall Operational troubleshootingPaper troubleshooting To uninstall from a Mac computerPaper has jammed the optional two-sided printing accessory Paper has jammed the HP All-in-OneDevice update Windows Device updateInk cartridge troubleshooting Device update Mac To use device updateWarranty upgrades HP warranty and supportWarranty Warranty information HP product Duration of limited warrantyAccess your serial number and service ID Before you call HP customer supportGet support and other information from the Internet Call in North America during warrantyCall elsewhere in the world User Guide 119 Replace the ink cartridges in your HP All-in-One HP Quick Exchange Service JapanPrepare your HP All-in-One for shipment Remove the control panel faceplate User Guide 121122 Pack your HP All-in-One 124 System requirements Paper specificationsTechnical information Paper-tray capacitiesType Size Weight Paper sizesPrint specifications Print margin specificationsCopy specifications Memory card specificationsPower specifications Scan specificationsPhysical specifications Environmental product stewardship program Environmental specificationsAdditional specifications Regulatory notices FCC statement Declaration of conformity European Economic Area Geräuschemission134 Symbols/Numerics IndexFCC User Guide 137 Weee User Guide 139 140 Q5841-90260
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