HP 3210v manual Red X appears on the USB connect prompt

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Troubleshooting

Chapter 13

For more information about installing the HP Image Zone Express software, see the Setup Guide that came with your HP All-in-One.

A red X appears on the USB connect prompt

Solution Normally, a green check appears indicating that the plug and play is successful. A red X indicates that the plug and play failed.

Do the following:

1.Verify that the control panel faceplate is firmly attached, unplug the HP All-in- One power cord, and then plug it in again.

2.Verify that the USB and power cables are plugged in.

3.Click Retry to retry the plug and play setup. If this does not work, continue to the next step.

4.Verify that the USB cable is set up properly as follows:

–Unplug the USB cable and plug it in again.

–Do not attach the USB cable to a keyboard or non-powered hub.

–Verify that the USB cable is 3 meters or less in length.

–If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation.

5.Continue with the installation and restart the computer when prompted.

6.If you are using a Windows computer, open the HP Solution Center and check for the essential icons (Scan Picture and Scan Document). If the essential icons do not appear, remove the software and then reinstall it. For more information, see Uninstall and reinstall the software.

I received a message that an unknown error has occurred

Solution Try to continue with the installation. If that doesn’t work, stop and then restart the installation, and follow the directions on the screen. If an error occurs, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One program files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the HP Image Zone software.

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HP Photosmart 3200 All-in-One series

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Contents HP Photosmart 3200 All-in-One series User Guide Safety information Contents Print from your computer Index 135 HP Photosmart 3200 All-in-One series Label Description HP All-in-One overviewHP All-in-One at a glance HP Photosmart 3200 All-in-One series partsLid Output tray Paper-width guide for the main trayLabel Name and Description HP Photosmart 3200 All-in-One series control panel featuresRear clean-out door latch Power connection Control panel overviewChapter Icon Purpose Color graphics display sleep modeMenu overview Color graphics display iconsCopy Menu Photo MenuFilm Menu Proof Sheet MenuScan To menu Scan MenuHP Instant Share Menu Setup Menu Select Function MenuHelp Menu Enter text using the visual keyboard To enter text using the visual keyboardTo add a space To open the HP Image Zone software on a Windows computer Use the HP Image Zone softwareTo open the HP Image Zone software on a Mac Overview User Guide Setup GuideFind more information Sources of informationHP Image Zone Help To access the HP Image Zone Help on a Windows computer Use the onscreen HelpUse the Help on a Windows computer Index ContentsDisplay area SearchHelp toolbar Use the Help on a MacNavigation panes To access the HP Image Zone Help on a MacBack Help Center Search area Set your language and country/region Finish setting up your HP All-inOne Set your preferencesConnection information Set the date and timeTo set the date and time from the control panel Supported connection types Connect using a USB cableNumber Features Connected Computers for best Performance Setup instructionsTo check the USB port speed on your computer Mac OS Connect using EthernetConnect using Bluetooth To check the USB port speed on your computer Windows XPWindows users To install and print using the Microsoft stack WindowsClick View devices in range To install and print using the Widcomm stack WindowsTo install and print using Bluetooth Mac Use printer sharing WindowsUse Webscan To enable printer sharingFrom the Services tab, click Printer Sharing Use printer sharing MacFinish setup See this section Wired network setupConnect to a network If you want toConnect your HP All-in-One to the network What you need for a wired networkTo install the Windows HP All-in-One software Install the software for a network connectionTo install the Mac HP All-in-One software Connect to additional computers on a network Manage your network settingsChange basic network settings from the control panel To change a USB connection to a wired Ethernet connectionAutomatic Full Half View and print network settingsRestore network defaults Set link speedUse the Embedded Web Server Change IP settingsIP Address Subnet Mask Default Gateway Access the Embedded Web ServerUse the Embedded Web Server setup wizard Network configuration page definitionsGeneral network settings Wired 802.3 network settingsParameter Description Parameter Bluetooth settings Network troubleshooting Received a System Requirements Error No TCP/IPPrinter Not Found screen appears during installation Printer Not Found screen appears during installation Network setup Load an original in the Slide and Negative Film holder Load originals and load paperLoad documents, photos, slides, and negatives Load an originalTo load 35 mm negatives To load 35 mm slides Load originals and load paper To remove the lid Load an oversized originalChoose papers for printing and copying Recommended papers for printing and copyingPapers to avoid HP does not recommend copying to the following papers To select input trays without adjusting any other settingsSelect an input tray HP does not recommend printing to the following papersLoad paper Load full-size paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load postcards, Hagaki cards, or HP Panorama photo paperTo load envelopes Load envelopesHP Premium Inkjet Transparency Film Load other types of paperPaper Tips Avoid paper jamsLoad originals and load paper Insert a memory card Use the photo and video featuresTo insert a memory card Connect a digital cameraConnect a storage device View photos and videos View photos and videos using the HP All-in-OneSelect individual photos and videos View photos using your computerCancel Select photos and videosTo select a range of photos and videos Select all photos and videosSelect a range of photos and videos To select all photos and videosSelect a single video frame Deselect photos and videosTo select a single video frame Edit photos Print photos and videos from the control panelUse the Easy Print Wizard Print selected photos and videos Print a cropped photoTo use the Easy Print Wizard Print photos using a proof sheet To print a cropped photoPrint a proof sheet All Last Custom Range Complete the proof sheetScan a proof sheet Save photos to your computer Set photo print optionsShare photos with friends and relatives Photos and videos Receive images from others Share your images with familyFriends Send images to othersForward a received image collection To use any of these featuresView images before printing them Print photos without viewing them firstConfigure HP Instant Share Print to your HP All-in-One from a remote locationSave received images to a memory card or storage device Name Default Print SizeReset HP Instant Display DeviceNumber of copies Copy Preview Use the copy featuresChange the copy settings Make a copyTo save the current settings as defaults for future jobs Preview your copy jobReduce/Enlarge Paper Size Paper Type Crop Tray Select Make a borderless copy of a photo To preview your copy from the control panelPress Start Black or Start Color Crop an original Stop copyingTo crop an image from the control panel Print from your computer Print from a software applicationTo print from a software application Windows Windows users Change the print settingsTo change the print settings for all future jobs To change the print settings for the current jobTo stop a print job from the HP All-in-One To change all other print settingsStop a print job Mac usersTo stop a print job from the computer Mac users Use the scan features Scan an imageScan an original to a computer Scan an original to a memory card or storage device Scan slides or negative filmTo scan a slide or negative Send as an e-mail attachment Send using HP Instant ShareShare a scanned image with friends and relatives Stop scanningEdit a scanned document Print a scanned imageEdit a scanned image Edit a scanned photo or graphicOrder supplies Ink cartridges Symbol HP reorder numberU.S. or Canada, dial 1-800-474-6836 1-800-HP invent Order accessoriesAccessory and HP model number Order other suppliesMaintain your HP All-in-One Clean the HP All-in-OneClean the glass Clean the lid backingCheck the estimated ink levels Clean the exteriorPrint a self-test report To check the ink levels from the Setup menuWork with ink cartridges Replace the ink cartridgesTo replace the ink cartridges Pull the ink cartridge toward you out of its slot To align the printer from the control panel Align the printerTo clean the ink cartridge contacts Clean the print headClean the ink cartridge contacts To clean the print head from the control panelSelf-maintenance sounds Other sources of information Troubleshooting informationTroubleshooting common setup issues Additional troubleshooting topics in this User GuideMy HP All-in-One does not turn on Setup troubleshootingHardware setup troubleshooting View the Readme fileUser Guide 103 Color graphics display shows the wrong language HP All-in-One does not print 106 Minimum system checks screen appears Windows Software installation troubleshootingTo start the installation from a Windows computer To start the installation from a MacRed X appears on the USB connect prompt Received a message that an unknown error has occurredUninstall and reinstall the software To uninstall from a Windows computer, methodRegistration screen does not appear Windows On the Windows taskbar, click Start, Settings, Control Panel To uninstall from a Mac computer Operational troubleshootingPaper troubleshooting Select ReinstallPaper has jammed the HP All-in-One Paper has jammed the optional two-sided printing accessoryDevice update Ink cartridge troubleshootingDevice update Windows To use device update Device update MacHP warranty and support WarrantyWarranty upgrades HP product Duration of limited warranty Warranty informationBefore you call HP customer support Access your serial number and service IDCall in North America during warranty Call elsewhere in the worldGet support and other information from the Internet User Guide 119 HP Quick Exchange Service Japan Prepare your HP All-in-One for shipmentReplace the ink cartridges in your HP All-in-One User Guide 121 Remove the control panel faceplate122 Pack your HP All-in-One 124 Paper-tray capacities Paper specificationsTechnical information System requirementsPaper sizes Type Size WeightPrint margin specifications Print specificationsMemory card specifications Copy specificationsScan specifications Physical specificationsPower specifications Environmental specifications Additional specificationsEnvironmental product stewardship program Regulatory notices FCC statement Geräuschemission Declaration of conformity European Economic Area134 Index Symbols/NumericsFCC User Guide 137 Weee User Guide 139 140 Q5841-90260
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3210, 3210v specifications

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