HP r45, r65 manual On-Screen Messages

Front-Panel Messages (Continued)

Message	What You Should Do
Remove and check black	The wrong black cartridge may be installed, or it may be
cartridge. Verify Part	installed incorrectly. Remove it and replace it with the
Number: 51645A or	correct cartridge, or insert it correctly.
51645G.
Remove and check (black or	One of the print cartridges is either incorrectly installed, the
color) cartridge.	wrong type, or defective. Remove the applicable print
	cartridge, and then reinsert it. Make sure to remove the tape
	from the print cartridge, and close the latch securely. If this
	does not solve the problem, replace the cartridge.
Remove and check color	The wrong tri-color cartridge may be installed, or it may be
cartridge. Verify Part	installed incorrectly. Remove it, and replace it with the
Number: C1823A, C1823D,	correct cartridge or insert it correctly.
or C1823G.
Remove original from the	Remove the original from the document glass, and then press
document glass.	Select/Resume on the front panel. If there is no original on
	the glass, turn the unit off and then on again.
Scanner system failure.	The scanner bulb is becoming too dim to work properly, or
	the unit needs servicing. Turn the power off and then on
	again. If the message continues and the light does not come
	on, your HP OfficeJet needs to be serviced. See “HP
	Customer Support” in Chapter 2 for more information.
Single-sheet paper expected.	If you are printing a document using single-sheet paper, load
	the paper in the HP OfficeJet, lower the banner switch,
	which appears on the left side of the OUT tray, and then
	press Select/Resume.

On-Screen Messages

Message	What You Should Do
An undefined program error	Try the following:
has occurred (2117).	Make sure that the HP OfficeJet is turned on. Press the white
	button on the left side of the front panel.
	Close HP PrecisionScan and turn HP OfficeJet off and on. If
	this does not work, restart your computer.
	Verify that the IEEE-1284 parallel cable is securely
	connected to your HP OfficeJet and directly to the parallel
	port of your computer. Do not use a switch box pass-through
	device.
	Use an IEEE-1284 cable. The cable that came with your
	product meets this requirement.

3-6Troubleshooting and Maintaining Your HP OfficeJet