HP r65, r45 manual Additional Troubleshooting Tips, Issue What You Should Do

On-Screen Messages (Continued)

Message	What You Should Do
Can’t find installer	If you are installing on Windows NT 4.0, you need to have
‘setup.exe.’	Service Pack 3 or higher. (The service pack number is
	displayed when you first start your computer.) To upgrade,
	see the Microsoft Web site at www.microsoft.com.
Disk full.	The image you are scanning will create a file that is too large
	to fit on the designated disk.
	Save the file on a different disk.
	Free up disk space, and try again.
	Save the image in a different format or resolution.
Sorry, the application HP	You tried to scan while another scan was in progress. Wait
PrecisionScan is already	until the prior scan is completed, and then try again.
running.
Unable to start HP	Your computer does not have enough memory available. Try
PrecisionScan.	the following:
	Close any programs that are currently running, including
	programs that run in the background, such as screen savers.
	Restart your computer. If this does not solve the problem,
	defragment your hard drive.
	Try accessing HP PrecisionScan in a different way.
	If this error occurs frequently and you encounter memory
	problems while using other programs, try adding more
	memory to your computer.
Your scan has been	Verify that the IEEE-1284 parallel cable is securely
cancelled due to	connected to your HP OfficeJet and directly to the parallel
communication problems.	port of your computer. Do not use a switch box pass-through
	device. Restart your computer and try again.

Additional Troubleshooting Tips

Issue	What You Should Do
Auto Fit, Clone, or Poster is	Make sure to place the original in the correct position (see
not working.	Chapter 5 of the HP OfficeJet R Series Basic Operations
	Guide), make sure that the glass, lid, and ADF are all clean
	and free from smudges and dust, and make sure that the ADF
	cable is plugged in.

HP OfficeJet R Series Customer Care Guide 3-7