HP r65, r45 manual Contents

contents
Chapter 1 — Getting Help
HP Multimedia Product Tour	1-1
HP Scanning Coach	1-2
Online Help	1-3
HP OfficeJet R Series Toolbox	1-3
HP OfficeJet Help	1-4
HP PrecisionScan Help	1-4
Read about ECP and Readme Files	1-4
Internet Help	1-4
Adobe PhotoDeluxe Business Edition Help	1-4
Chapter 2 — Support Services
Get Help from HP	2-1
Online Services	2-1
Internet	2-1
HP Distribution Center	2-2
HP FIRST	2-2
HP Customer Support	2-2
Prepare Your HP OfficeJet for Shipment	2-3
Calling in the U.S. During Warranty	2-4
Calling in the U.S. Post-Warranty	2-4
Calling Elsewhere in the World	2-5
Getting Help for Adobe PhotoDeluxe Business Edition	2-7
Chapter 3 — Troubleshooting and Maintaining Your HP OfficeJet
Cleaning the Exterior Case	3-1
Cleaning the Glass	3-1
How to Clear a Paper Jam in the ADF	3-2
How to Clear a Paper Jam in the Main Unit	3-2
Paper Jam with Front-Panel Message	3-2
Paper Jams in the Back of the Unit	3-2
How to Use the Self-Test Page	3-3
How to Clean Cartridges	3-4
Front-Panel Messages	3-5
On-Screen Messages	3-6
Additional Troubleshooting Tips	3-7

Chapter 4 — Adding and Removing Software Programs

Removing Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Removing HP OfficeJet R Series Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Reinstalling Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Installing the Office 97 Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

HP OfficeJet R Series Customer Care Guide iii