HP r45, r65 manual HP OfficeJet R Series icon, and choose Set as Default

Additional Troubleshooting Tips (Continued)

Issue	What You Should Do
I am having problems	Your e-mail or fax program must be set up and functioning
scanning to e-mail or PC	properly before you use it with HP PrecisionScan. See the
fax.	Scanning tab in the toolbox for more information. Contact
	your e-mail vendor if you have difficulty configuring your
	e-mail program.
	We strongly recommend that you scan your original to a file,
	and then attach the file to an e-mail message or fax the
	contents of the file to your recipient.
I cannot edit or see scanned	Consider the following:
text in my word processor.	◆ If HP PrecisionScan identified the text as a drawing or
	photograph, use the Viewer to change the region type to Text,
	and transfer the scan to the destination again. Make sure that
	your destination accepts editable text.
	◆ If your original contains graphics and text, initiate the scan from
	HP PrecisionScan instead of from within a third-party program.
	◆ If your program places the text in frames, try enlarging the
	frames to display all the text.
	◆ Make sure Auto Detect is enabled in HP PrecisionScan.
I cannot find my scanned	If you did not use the Save As command to specify where the
file.	file should be stored, HP PrecisionScan automatically stores
I closed a third-party	it in either your default or Windows/Temp folder. The file in
program and it did not ask	the Temp folder will be named “autoNN.rtf”; make sure you
me if I wanted to save the	rename the file and move it so that another scan does not
scan.	overwrite it.
I cannot print a document.	Make sure your HP OfficeJet is selected as the current or
	default printer. On the Windows taskbar, click Start, point
	to Settings, and then choose Printers. Right-click the
	HP OfficeJet R Series icon, and choose Set as Default.
I hear a loud noise, and the	The shipping insert was left inside the print-cartridge
message “Cartridge carriage	carriage, or the latches were left open after the print
blocked” appears on the	cartridges were inserted. Open the print-cartridge access
display.	door, and remove the insert or close the latches. Turn the
	HP OfficeJet off and then on again.
In HP PrecisionScan, the	If you are using Windows 95, you may need a newer version
Settings dialog box appears	of comctl32.dll. If you install PhotoDeluxe, which is
scrambled or I get an	included with your HP OfficeJet, and its Internet Explorer
“assert” error message.	4.0 option, it updates the .dll file. You can also obtain a patch
	from the Microsoft Web site at www.microsoft.com.

3-8Troubleshooting and Maintaining Your HP OfficeJet