HP Pro 8500A Plus - A910g manual Printer is having problems sending and receiving faxes

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The printer is having problems sending and receiving faxes

•Make sure you use the phone cord or adapter that came with the printer. (If you do not use this phone cord or adapter, the display might always show Phone Off Hook.)

•Other equipment that uses the same phone line as the printer might be in use. Make sure extension phones (phones on the same phone line, but not connected to the printer) or other equipment is not in use or off the hook. For example, you cannot use the printer for faxing if an extension phone is off the hook or if you are using a computer dial-up modem to send e-mail or access the Internet.

•If you are using a phone splitter, the splitter could cause faxing problems. Try connecting the printer directly to the telephone wall jack.

•Make sure that one end of the phone cord is connected to the telephone wall jack, while the other end to port labeled “1-LINE” on the back of the printer.

•Try connecting a working phone directly to the telephone wall jack and check for a dial tone. If you do not hear a dial tone, contact your telephone company to check the line.

•Make sure you connect the printer to an analog phone line, or you cannot send or receive faxes. To check if your

phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal-sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax.

•The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again.

•If you are using a DSL/ADSL service, make sure that you have a DSL/ADSL filter connected. Without the filter, you cannot fax successfully.

•If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the printer is connected to the correct port and the terminal adapter is set to the correct switch type for your country/region.

•You are using a Fax over IP service. Try to use a slower connection speed. If this does not work, contact your Fax over IP service’s support department.

26 Solve setup problems

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Contents Officejet PRO 8500A Page Contents Use the printer Where’s the user guide?HP Digital Solutions Learn moreFinding e-mail settings RequirementsInternet features HP AppsMarketsplash by HP HP ePrintSet up fax Set up and use faxFinding fax setup information Connect the printer to the phone line Before you begin…What is a distinctive ring service? Connecting to a DSL/ADSL lineConnecting additional equipment Configure fax settings Test fax setupWhere can I change fax settings? Touch Fax Setup, and then touch Basic English Use fax Send a faxSend a standard fax Send a fax from an extension phoneReceive faxes Faxes and your voice mail serviceReceive a fax automatically Receive a fax manually Reprint received faxes from memoryWorking with reports and logs To print a reportFax and digital phone services Set up wireless 802.11 communication What is my network name and passkey?Connect the printer to your wireless network Install software for your printerConnecting without a wireless router WindowsTest the wireless connection Mac OSChange the connection method Problems setting up the printer Solve setup problemsProblems installing the software Check the list of possible problems Problems setting up faxRun the fax test Printer is having problems sending and receiving faxes Printer can send faxes but cannot receive faxes Printer cannot send faxes but can receive faxes Make sure the wireless 802.11 light is turned on Wireless 802.11 setup problemsAfter resolving the problems… Check the wireless signal strength Restart components of the wireless networkRun the Wireless Network Test Reducing interferenceUse the Embedded Web server EWS To open the EWSHewlett-Packard limited warranty statement Contenido Uso de la impresora ¿Dónde se encuentra la guía del usuario?¡Sepa más Detección de la configuración del correo electrónico RequisitosFunciones de Internet Marketsplash por HP Nota Para obtener una lista de losConfigurar para fax Configurar y usar el faxBúsqueda de información de configuración de fax Paso 1 Conecte la impresora a la línea telefónica Antes de comenzar…¿Qué es un servicio de timbre especial? Conexión a línea DSL/ADSLConexión de equipo adicional Paso 3 Configurar el fax Paso 2 Prueba de la configuración de fax¿Dónde puedo cambiar los ajustes de fax? Activado Seleccione Encender o Apagar Usar el fax Envío de un faxEnviar un fax estándar Enviar un fax desde una extensiónFaxes y servicio de correo de voz Recibir faxesRecibir un fax automáticamente Recepción manual de un fax Reimpresión de faxes recibidos desde la memoriaTrabajo con informes y registros Para borrar el registro de faxFax y servicios telefónicos digitales Configuración de comunicación inalámbrica ¿Cuál es mi nombre de red y clave de acceso?Paso 2 Instale el software de la impresora Paso 1 Conecte la impresora a la red inalámbricaConexión sin direccionador inalámbrico Paso 3 Compruebe la conexión inalámbrica Cambiar el método de conexión Haga clic en el icono Utilidad de HP en el dockResolver problemas de configuración Problemas para configurar la impresoraProblemas para configurar el fax Problemas durante la instalación del softwarePaso 1 Ejecute la prueba del fax Paso 2 Revise la lista de posibles problemas La impresora puede enviar faxes pero no recibirlos La impresora no puede enviar faxes pero sí recibirlos Problemas de configuración inalámbrica Después de resolver los ProblemasPaso 2. Compruebe la intensidad de la señal inalámbrica Paso 3 Reinicie los componentes de la red inalámbricaPaso 4 Ejecute la prueba de red inalámbrica Reducción de la interferenciaUso del servidor Web incorporado EWS Para abrir el EWSDeclaración de garantía limitada de Hewlett-Packard Page CM755-90002* *CM755-90002
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