HP LX manual Troubleshooting

Page 172

About the warranty: Hewlett-Packard warrants the HP OfficeJet LX against defects in materials and workmanship for one year. During the warranty period, HP will, at its option, either repair or replace products that prove to be defective. For further details about the warranty and its exclusions and limitations, refer to "Warranty Information" in chapter 8.

If repair is needed during the warranty period, the HP Customer Support representative will explain the various repair options available. In most cases, you should receive a replacement HP OfficeJet LX within 24 hours of your call.

CAUTION: To avoid printing problems and ink spillage, please remove the print cartridge installed in the HP OfficeJet LX before repackaging the HP OfficeJet LX for shipping.

Whom to call if you're in the United States:

U.S. Customer Resources

Organization	Telephone Number	Support Provided	Hours of Operation

Local Support	(800) 243-9816	Help in locating	24 hours per day
		nearest HP authorized	7 days per week
		dealer

HP Audio Tips	(800) 333-1917	Pre-recorded help	24 hours per day
(24-hour		messages for common	7 days per week
automated support		questions and
service)		information on other
		HP customer resources

HP FIRST Fax	(800) 333-1917	Detailed product	24 hours per day
(24-hour	(Must call using a	support information on	7 days per week
automated support	Group 3 fax	common software
service)	machine)	applications and
		troubleshooting tips
		(all sent by facsimile)

HP Download	(208) 344-1691	Electronic download of	24 hours per day
Service (real time		HP product	7 days per week
access over		information,
modem)		troubleshooting hints
		and updated HP printer
		driver information

CompuServ	(800) 524-3388	Interactive dialog with	24 hours per day
	(Must be a	worldwide HP	7 days per week
	subscriber. Ask for	customer community
	agent #51.	for the exchange of
	CompuServ	information
	connect charges
	apply to caller)

7. Troubleshooting

7`3

Image 172

Contents HP OfficeJet LX Safety Information Table of Contents Using the HP OfficeJet LX Manager Sending and Receiving Paper Faxes Page Page Printing and Making Copies Troubleshooting & Maintenance If You Dont Read Anything Else Key Things to Remember about FaxingSummary Table below summarizes the HP OfficeJet LXs capabilitiesSending a Paper Fax Name and Fax Sending a Fax Directly from Your PCSend Fax button Confirming Your PC Fax Was Sent All Faxes buttonReceiving a Fax No action is required, with the exception noted belowReceiving a Fax to the HP OfficeJet LX Receive/Setup dialog boxReceiving a Fax Directly to Your PC Page Making Copies About This ManualInstalling the HP OfficeJet LX TopicIntroduction Features OverviewSoftware Programs When Youre Ready to Begin Before You StartInstalling the Hardware Verify the Package ContentsRemove the Tape and Packing Material from HP OfficeJet LXHelpful Hints Install the Print Cartridge Using the HP OfficeJet LX Manager Introducing the HP OfficeJet LX Manager Running the HP OfficeJet LX Manager Using the HP OfficeJet LX Manager Window Using the HP OfficeJet LX Manager Help System Using the Alert Options Monitoring the Status of Your HP OfficeJet LXSetting Use Whenever You Need To Applies To Reviewing the Device SettingsRunning Eclipse FAX SE from the HP OfficeJet LX Manager Remote Service=Off PC. The factory setting is Route Received Faxes=To PrinterBeep Volume=Soft Automatic Reduction=OnUsing Send Fax Setup Using the OfficeJet Setup MenuChanging the Header for Your Outgoing Faxes Selecting Tone or Pulse Dialing Mode Setting Automatic RedialSwitching from Pulse to Tone Dialing Dialing Mode boxUsing Speed Dial Setup for Paper Faxes Only `11Valid Characters for Fax Numbers Inserting a Pause in a Speed Dial NumberValid Character Use in Fax Numbers Setting Up a Speed Dial Group Changing Scanned Image Quality Adjusting the ContrastGoal Do this Using Receive Fax Setup Adjusting the ResolutionChanging the Receive Mode If This Is Your Situation Choose This SettingSetting Automatic Reduction Changing the Number of Rings to AnswerSetting Backup Reception Enabling Distinctive RingReceive Mode is set to Fax/TAM Enabling Remote ServiceEnabling Silent Detect Routing Received Faxes Changing the Loaded Paper SizeControlling Sound Settings Type of Sound Occurs When Control WithBeep Volume VolumeControlling Rings and Beeps Controlling Outgoing Fax TonesPrinting Logs and Reports Controlling the Printing of Fax LogsPrinting Fax Logs Last 30 faxesThis heading Describes this information Printing Reports Speed Dial Report HP OfficeJet LX Speed Dial Report forMenu Settings Report Error only NormalLetter 8.5x11 SoftCR only PC-8Off 100% Menu Feature Current Setting Factory Setting Self Test ReportFont Samples Acme Co 619Menu Features Current SettingsFactory Settings This heading Describes this information Font SamplesPower Fail Report Sending and Receiving Paper Faxes Goal Do thisAdjusting the Resolution Use this setting For this goalAdjusting the Contrast Use this setting For these kinds of fax originalsPress Start/Copy to begin Speed Dialing Using These buttonsFor this display Sending Paper Faxes to Multiple Fax Numbers Using These buttons For this displayPress Enter/Save not Start/Copy Redialing with the Redial/Pause Button Then press Redial/PauseFax Settings Send Fax Later Using Do this These buttons For this displaySending a Paper Fax at a Future Time 5554138 To cancel a to-be-polled setup Menu Fax SettingsAsking to Receive a Fax from Another Fax Machine Polling UsingDo this These buttons Faxing and Scanning Sending from and Receiving to Your PC Topic Introducing Eclipse FAX SE Running Eclipse FAX SE Using the Eclipse FAX SE Help SystemChoose File/Run Eclipse FAX SE Sending Faxes from Your PC Switching from Pulse to Tone DialingInserting a Pause in a Fax Number Resolution Preparing to Send a Fax Send SetupBest Available resolution is 204 x 196 dpi Viewing the Eclipse FAX SE Cover Pages Viewing Your Eclipse FAX SE Cover PagesPrint Setup Commands for Selected Windows Applications Sending a Fax from a Windows ApplicationUsing the Phonebook Button Company box Phonebook boxUsing the Clear Button Changing the Selected Phonebook2nd Sheets button Using the Special Options If You Get a Busy Signal Sending a Quick Note from Eclipse FAX SE Destination Date and Time Status Pages Duration Viewing Faxes Changing the DisplayViewing Fax Information Rescheduling a Fax Resending a Fax from the Send LogPrinting a Fax Printing the Send LogDeleting Faxes Sending a Fax to More Than One Recipient Page Using Phonebooks Adding a New PhonebookAdding Names to a Phonebook Modifying a Phonebook Deleting a PhonebookUsing the Remove Button Creating a Group of Names from One or More Phonebooks`25 Importing a File of Existing Entries Importing Names and Fax Numbers into Eclipse FAX SEFile Formats for Imported Phonebooks Importing a Winfax or CAS Phonebook Receiving Faxes on Your PC Preparing to Receive a Fax Receive SetupRouting Incoming Faxes to the PC Receiving a Fax to Your PC Using the Receive Log to View, Print, or Delete Faxes Date and Time Sender Status Pages DurationViewing Fax Information Printing the Receive LogForwarding a Fax Printing Faxes and Files Printing an Entire Fax from the Send or Receive LogPrinting a File from Eclipse FAX SE Viewing a Fax Using Menus and Toolbars to View FaxesSupported File Types View Menu Choose View/Reset MenuTools Menu Zooming in on aView Toolbar Tool Name Use this tool toThumbnail Toolbar Opening a Page from Thumbnail ViewScanning and Faxing ScanningScanning Small Documents `41 Scanning and Viewing Scanning and PrintingFaxing a Document to a File Using Advanced Eclipse FAX SE FeaturesFax to File button Page Faxing a Saved File from Eclipse FAX SE Adding Text to a Fax Preparing the Document Method 3`Adding Text to a Fax from the Send or Receive LogAdding Text with the Edit Toolbar Edit tool Zoom tool Text tool`49 Adding an Image to a Fax FAX SE Using the Place Image Window to Add an Image Zooming Tips`53 Preparing to Collect Documents Collecting Two or More Documents to Send as a FaxAppend Pages button Using the Collect Dialog Box Page Modifying Cover Pages Choose Edit/Select Using Letterhead and Second Sheets in Faxes Creating Letterhead and Second Sheets Method 1 Faxing Your Existing Letterhead to a FileMethod 2 Scanning Your Existing Letterhead Method 3 Creating Letterhead in Eclipse FAX SESaving Letterhead and Second Sheets Files in Eclipse FAX SE Sending Faxes with Letterhead and Second Sheets Fax Preview button Previewing FaxesUsing the Fax Preview Feature Setting the New Page Paper Size Managing Files File Type Filename Explanations ExtensionEclipse FAX SE Menu Bars Main Menu BarFile Menu Options Send Menu OptionsScan Menu Options Receive Menu OptionsHelp Menu Options File Open Menu Bar View Menu Options Menu OptionsTools Menu Options Special Menu OptionsCover Sheets Menu Bar Help MenuPrinting and Making Copies Choosing Media Tips for Loading Paper and Other MediaUsing the HP OfficeJet LX Printer Options Opening the HP OfficeJet LX Printer OptionsGoalDo this Set Print Quality to EconoFastPage Lotus 1-2-3, Release 4`File/Printer Setup Reviewing the Printer Settings Reviewing the Grayscale Options Choosing the Grayscale OptionsUse Whenever You Need To Print Halftone IntensityIf you use DOS software applications Loading Envelopes Printing Envelopes With Windows Applications Controlling the Appearance Your Printed Documents Using the Printer Control Panel for DOS Printing Making Copies Controlling How Your Copies Will Look Making Reduced Copies Your Original Document Using the Front Panel Topic When and How to Use the Front Panel Using the Menu Buttons Entering Words and Symbols Using These buttonsMoving from one menu to another Do this Press Space once to insert a space Using Send Fax Setup Changing the Header for Your Outgoing FaxesUsing Speed Dial Setup Setting Up a Speed Dial GroupFax Settings Speed Dial Setup Group Dial SetupChanging the Scanned Image Quality Fax/Copy ContrastChanging the Receive Mode Using Receive Fax SetupDistinctive Ring Remote Service Changing the Loaded Paper Size Paper SizeCopier Settings Copy Reduction Changing Copy ReductionRinger Ring/Beep Volume Buttons Beeps Controlling Sound SettingsControlling Rings and Beeps Reports Scheduling a Fax Send Fax LaterPrinter Settings Controlling the Appearance of Your Printed DocumentsTroubleshooting Maintenance Troubleshooting Getting HelpTroubleshooting Page MST Whom to call if youre in Canada Error Notification Beeps, Blinking Light, Message For this error conditionAn error interrupted an activity in progress Serious internal problem was detected. aUnderstanding the Displayed Messages Copy cancelled Delayed faxFax cancelled Close coverFax failed from UnknownFax in memory Memory fullDisabled Fax printingFax reception Fax send failedPress Stop Open coverClear copy jam If the document is not jammedLoad pen Out of inkReplace pen Out of paperPoll cancelled Press Start to sendGroup full Printer busyReport cancelled Call for serviceCheck Settings Removing documentStoring If the error number begins withMemory used xx% Turn power off/on System Error nnnTurn power off Waiting for poll Waiting to dialSolving Problems While Printing, Faxing, or Copying Lines or dots areMissing from CharactersPrint cartridge has dried ink on the nose Last My phone call is cut off when I try to make a copy Cant receive a Eclipse Fax SE PC faxes quit during sending Maintaining Your HP OfficeJet LX Changing the Print Cartridge Helpful Hint Reference Product Specifications Paper Weight Printer Command LanguageInternal Fonts Character Set SupportImage Memory Scan Resolution Paper Weight Faxes SentCompatibility Transmission SpeedCopy Speed Copy ReductionScan Margins Scan Width Multiple CopiesSupply/Accessory HP Reorder Number Ordering InformationObtaining a Material Safety Data Sheet Msds Warranty Information One-Year Limited WarrantyWarranty Limitations ExclusionsRegulatory Information Page `11 Network DOC Requirements Dxwrp IDHVFRUUHFO\ 5LQJVPRW6HUYLFVWDWXVRI$QVZU Hqwhulqj LFRQV+3FOLSVHI2IILFH$-HW/60DQDJHU MDP6HHJSDSHUMDP SDUDOOHOZK\FRQQHFWLQJLQWHUIDFHWRIRUFHFORVHGFDEOHIRUSULQWLQJ Diloh 4XLFN1RWHIHDWXUHFOLSVH$6 HOI7 Vpdoowkuhhphwkrgvgrfxphqwv Xqghuvfruhb Xsshufdvhohwwhuvkrzwrhqwhu HP Software License Agreement HP OfficeJet LX software

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