HP CM1415fn Color, CM1415fnw Color manual Solve problems

Page 139

6 Solve problems

●Problem-solving checklist

●Troubleshooting process

●Tools for troubleshooting

●Menu map

●Paper feeds incorrectly or becomes jammed

●Improve print quality

●Clean the product

●The product does not print or it prints slowly

●Solve walk-up USB printing problems

●Solve connectivity problems

●Solve wireless network problems

●Service mode functions

●Solve fax problems

●Product updates

ENWW

119

Image 139

Contents

Software Technical Reference Page HP LaserJet Pro CM1410 Color MFP Series Trademark Credits Copyright and licenseTable of contents Install Windows printing-system components Enww 100 Macintosh software and utilities 111 Solve problems 119PCL5 Enww Enww Enww Enww Engineering Details 237 Index 253 Overview of the PRINTING-SYSTEM ComponentsList of tables Xvi List of figures Xviii Document and product basics Purpose and scope 1Documentation availability Documentation availability and localizationHP LaserJet Pro CM1410 Color MFP Series User Guide User documentationHP LaserJet Pro CM1410 Color MFP Series Install Notes Administrator documentationHelp and Learn Center Click HP Jetdirect Guide HP Driver Configuration Utility User GuideClick HP Driver Configuration User Utility Guide HP Jetdirect GuideClick Product Support Software availability and localizationPrinting-system software on the Web In-box printing-system software CDEnww 2Software CD supported languages CD versions and language supportSkww 3Supported printer driver languages Driver languagesComponent Language list 4Installer component languages Installer languages5Documentation languages Documentation languagesEnww Introduction Windows software descriptionComponent Description Windows printing-system softwareWindows printing-system software 1Software components for WindowsHP PS printer driver, use the Microsoft Add Printer wizard Print-driver version numbers for Windows operating systems HP Color LaserJet print driversClick Properties Connection type Add Printer Wizard install Common installer Driver configuration for WindowsDriver autoconfiguration Enterprise AutoConfigurationEAC availability in Microsoft Windows and Microsoft Share Click Properties Click Device Settings Update NowEAC availability in Novell Netware environments Automatic Configuration drop-down menu, select Update Now HP Driver ConfigurationEnww Driver Windows Mac OS X Linux Server Vista Later 2003 2008 Lockable features5Operating systems that support HP Driver Preconfiguration Continuous exportHP Driver Diagnostic Printer Check Tool 1Welcome to the HP Product Survey Program screen HP Customer Participation ProgramScan methods Scan softwareHP Scan software Everyday Scan Save as Jpeg Mail as Jpeg3Scan Setup Options dialog box Program Name Windows OS Scan settingsMail 6Examples of supported e-mail programsScan drivers 7Available scan settingsOption WIA driver HP LaserJet Fax Setup Utility HP LaserJet Send Fax software Fax without first printing and scanning the document Fax to multiple recipientsCreate a cover Fax pages scanned from the product document feederBasic fonts Default fonts8Default fonts Font supportCGOR65W.TTF BOKR76W.TTF 9Additional PS emulation fonts Enww Enww HP Driver Deployment Utility Run the HP DDU Install and run the HP DDU Install the HP DDUUse the HP DDU 6Package Source 7Network Settings Package Target Set this printer as defaultCreate Package From Package Target section Select the Silently preload the driver install typeFrom Create Package section From Network Settings dialogFrom Package Source section Create Package button is not enabled Get an error when I try to open the Network Settings dialogHow do I exit the HP DDU? How do I uninstall HP DDU? Install Windows printing-system components Software installation types for Windows Install overviewInstallation options General Windows installation for direct connections General Windows installation instructionsEnww Network setup General Windows installation for network connectionsEnww Enww Modify a pre-existing installation Introduction Printing Preferences driver tabs Access print driversClick Printing Preferences Properties driver tabs Help system Incompatible Print Settings messagesWhats this? Help 1An Incompatible Print Settings message Paper/Output Advanced tab featuresImage Color Management Image Color Management settings True Type Font settingsGraphic Copy CountPrint Optimizations Advanced Printing FeaturesPrinter Features Document OptionsLayout Options Alternative Letterhead ModeRaster Compression Paper Options Paper/Quality tab featuresCustom Paper Size Paper sizesName Custom width and height control limits Paper sourcePaper size UnitsManual Feed in Tray Paper typeSpecial pages Insert blank or preprinted pages CoversPrint pages on different paper Following are the Print pages on different paper optionsChapter separator pages Document preview imagePrint Quality Following are the Insert blank or preprinted pages optionsPrint Quality drop-down menu Effects tab Effects tab featuresPrint Document On Actual Size default Print Document On Scale to FitResizing Options Actual SizeNone Username Confidential WatermarksDraft Current watermarksName Watermark MessageMessage Angle Font AttributesStyle Default watermark settingsFont Attribute settings for new and preset watermarks Size1Font Attribute settings for new and preset watermarks Finishing tab Finishing tab featuresLabels Color Laser Transparency Print on Both SidesPrint on both sides manually Select the Print on Both Sides Manually check box 2Page orientation Flip Pages UpPrint a booklet Booklet LayoutLeft Binding Right Binding Book and Booklet PrintingPrinting Shortcuts Paper/Quality Effects Pages per SheetPrint Page Borders OrderFinishing Color OrientationColor tab Color tab featuresManual option Color OptionsAutomatic ManualPhoto sRGB Default sRGBColor Themes Neutral GraysNone Vivid sRGBServices tab Services tab featuresDevice services Internet ServicesForm to Tray Assignment Device Settings tab featuresFont Substitution Table Configuring the traysExternal Fonts Removing external fonts Installable OptionsInstalling external fonts Click Properties Click the Device Settings tabAllow Manual Duplexing Automatic ConfigurationJob Separator 10Printing Shortcuts tab Printing Shortcuts tab featuresPaper source Use defined printing shortcutsGeneral Everyday Printing Paper source Paper sizes Paper type Print on both sidesPaper sizes Unspecified default Plain HP LaserJet 90gPaper type Enww Cardstock Heavy Factory DefaultsEco-print Two-sided Printing EnvelopesGlossy/Presentation Snapshot PhotosLabels Create a custom printing shortcutEnww 11 About tab About tab featuresEnww Macintosh software and utilities Hardware requirements Supported operating systems for MacintoshMacintosh system requirements Macintosh printing-system softwareHP LaserJet Utility Priority for print settings for MacintoshHP LaserJet Pro CM1410 Color MFP Series PDE HP USB EWS GatewayHP LaserJet Utility Change printer-driver settings for MacintoshSoftware for Macintosh computers AvailabilityMacintosh disk Printing-system software on the WebSetup instructions Macintosh install and uninstall instructionsInstall the Macintosh printing-system software General installation for Macintosh operating systemsTroubleshooting the product setup Setting up a printer with Mac OS X v10.5Open Finder Solve problems Check the control panel for error messages Problem-solving checklistCheck that the product power is on Check the environment where the product is installedTest the fax receiving functionality Test print functionalityTest copy functionality Test the fax sending functionalityTest the walk-up USB printing functionality Troubleshooting processPower subsystem Power-on checksNetwork LEDs Tools for troubleshootingComponent diagnostics LED diagnosticsTest the control-panel buttons Control-panel diagnosticsEngine Diagnostics Test the control-panel displayView the HP ToolboxFX Use the HP ToolboxFX softwareStatus Fax Receive FaxFax phone book Enww Block Faxes HelpFax send log Fax receive logDevice Information System SettingsPrint Density Paper SetupSelect Wait for paper to be loaded Print QualityNetwork Settings Print SettingsInternal print-quality test pages ConfigurationCalibrate the product to align the colors Print-quality troubleshooting toolsSetup Menu Control panel menusMenu item Description Reports menuMenu item Sub-menu item Description Quick Forms menuMenu item Sub-menu item Description Fax Setup menuDistinctive Ring All Rings Detect Dial Tone System Setup menu PowerSave Time Sleep Delay Off When you choose to replace the very low print Run Fax Test Service menuLess Paper Curl Off Menu item Sub-menu itemModels only Network Wi-Fi Protected Setup Network Setup menuCopy Menu Function specific menusMulti-Page Copy Off Fax MenuFax Error Report On Every Error On Send Error Fax Resolution Standard Fine Scan Menu Opens the Fax Setup menuOn the USB flash drive JPG USB Flash DriveControl panel message types Interpret control-panel messagesControl panel messages 50.4 50.150.2 50.3Black Very Low Error Turn off then on DescriptionBlack Cartridge Low Black in wrong positionEnww Cyan in wrong position Canceled scan. Clear documentCommunication error Cyan Cartridge LowDocument feeder jam. Clear and reload Device error, press OKCyan Very Low Device is busy. Try again laterDocument feeder mispick. Reload Engine Communication ErrorEngine error. Press OK to continue Fax is busy. Canceled sendFax is busy. Redial pending Fax receive errorFit to Page on flatbed only Fax Send errorFax storage is full. Canceling the fax receive Fax storage is full. Canceling the fax sendJam in area, Open door and clear jam Install color cartridgeInvalid driver Press OK Invalid entryMagenta Cartridge Low Load Tray 1, Plain Size / Cleaning mode, OK to startLoad paper Load Tray 1 Type SIZE, Press OK to use available mediaMemory is low. Press OK Manual Duplex Load Tray 1, Press OKManual feed Size TYPE, Press OK to use available media Memory is low. Try again laterNo dial tone Memory low Only 1 copy made. Press OK to continueMisprint, Press OK Description Recommended actionNo fax answer. Redial pending No fax answer. Canceled sendNo fax detected Scanner error #, Turn off then on Print failure, press OK. If error repeats, turn off then onReplace color Scanner reserved for PC scan Scanning error Cannot connectSettings cleared Used color installed, to accept press OKYellow Very Low Yellow in wrong positionEvent-log messages Event-log messagesEvent code Description 1Event-log messages Menu map Prevent paper jams Paper feeds incorrectly or becomes jammedProduct does not pick up paper Product picks up multiple sheets of paperJam locations Clear jamsClear jams from the document feeder Enww Clear jams from the input tray Enww Enww Clear jams from the output bin Improve print quality Use the correct paper type setting in the printer driverChange the paper type setting for Windows Change the paper type setting for MacClick Properties or Preferences Adjust color settings in the printer driverChange the color theme for a print job Change the color optionsEnww Print a cleaning Use paper that meets HP specificationsCalibrate the product to align the colors Type of print cartridge Steps to resolve the problemCheck the print cartridges Print the Supplies Status Section Print-cartridge Interpret the Print QualityInspect the print cartridge for damage 2Repetitive image defects Repetitive image defectsDistance between Component Identical defects HP PCL 6 driver Use the printer driver that best meets your printing needsHP UPD PS driver Improve print quality for copies Clean the scanner glass strip and platen Clean the productClean the exterior Clean the paper pathClean the document feeder pickup rollers and separation pad Clean the touch screen Product does not print Product does not print or it prints slowlyProduct prints slowly File does not print from the USB storage accessory Solve walk-up USB printing problemsComputer is using the incorrect IP address for the product Solve connectivity problemsSolve direct-connect problems Solve network problemsComputer is unable to communicate with the product Computer or workstation might be set up incorrectlyWireless connectivity checklist Solve wireless network problemsSolve wireless network problems Wireless product loses communication when connected to a Cannot connect more computers to the wireless productNetwork does not appear in the wireless networks list Wireless network is not functioning Secondary service menu structure Service mode functionsSecondary service menu Open the secondary service menuRestore the factory-set defaults Product resetsFax troubleshooting checklist Solve fax problemsNvram initialization Solve fax problems Troubleshoot fax codes and trace reports View and interpret fax error codesFax receive error codes Error code Description Solution4Fax receive error codes Product is the desired mode of operation Enww Fax send error codes Error code Description 5Fax send error codesSend from another product Mode Problem persists reinitialize permanent storage 392 396-409 An error occurred during a V.34 transmission Fax trace report Fax logs and reportsPrint all fax reports Touch the Print All fax Reports button Print individual fax reports Change error correction and fax speedSet the fax error report Set the fax-error-correction modeChange the fax speed Solve problems sending faxesAn error message displays on the control panel Communication error. message appearsFax is busy. message appears Open the Advanced Setup menuDocument feeder paper jam No fax answer. message appearsFax storage is full. message appears Scanner errorUnable to use fax functions from the control panel Faxes can be received, but not sentUnable to use group dials Unable to use speed dialsEnww An answering machine is connected to the product Solve problems receiving faxesFax does not respond Fax has a dedicated phone lineTelephone handset is connected to the product Answer Mode setting is set to the Manual settingVoice mail is available on the fax line Product uses a fax over IP or VoIP phone service Product is connected to a DSL phone serviceNo fax detected. message appears Communication error. message appears Fax is received but does not print Private Receive feature is onHandset is connected to the product Sender receives a busy signalNo dial tone Cannot send or receive a fax on a PBX lineFaxes are sending slowly Solve general fax problemsFax cuts off or prints on two pages Fax quality is poorProduct updates Enww Engineering Details Select the Enable folder view for FTP sites Print-ready file printing by using FTP through a browserPrinting print-ready documents Windows operating systems Macintosh operating systems Print-ready printing by using a local Windows portPrint-ready file printing in a Windows network Print-ready file printing by using the LPR commandPrint-ready file printing in Unix systems Enww Media sources and destinations Source commands2Media-source commands Paper and print mediaMedia types Parameter settings fax data-store parametersMedia-type commands 3Media-type commandsIntroduction Installation notesSoftware Applications DriversHP ToolboxFX UninstallerHP Help and Learn Center Click Add a printer Windows XP, Windows Server 2003, or Windows ServerWindows Vista and Windows Click Printer PropertiesEnter the IP Address or Host Name Printer driver only Add Printer Windows Vista and WindowsUpgrading Windows GeneralLicense WarrantyCopyright Enww Index Symbols/Numerics 2ndary service menuEWS Nvram USB Direct in Unix 241 Tab 103 Raster Compression feature WIA Twain Enww Page Hewlett-Packard Development Company, L.P

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