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Calibrate the product to align the colors
If the printed output has colored shadows, blurry graphics, or areas that have poor color, you might need to calibrate the product to align the colors. Print the Diagnostics Page from the Reports menu on the control panel to check the color alignment. If the blocks of color on that page are not aligned with each other, you need to calibrate the product.
1.On the product control panel, open the System Setup menu.
2.Open the Print Quality menu, and select the Color Calibration item.
3.Select the Calibrate Now option.
Check the print cartridges
Check each print cartridge, and replace it if necessary, if you are having any of the following problems:
●The printing is too light or seems faded in areas.
●Printed pages have small unprinted areas.
●Printed pages have streaks or bands.
NOTE: If you are using a draft print setting, the printing might appear light.
If you determine that you need to replace a print cartridge, print the Supplies Status Page to find the part number for the correct genuine HP print cartridge.
Type of print cartridge | Steps to resolve the problem |
| |
Refilled or remanufactured print | Hewlett Packard Company cannot recommend the use of non-HP supplies, either |
cartridge | new or remanufactured. Because they are not HP products, HP cannot influence |
| their design or control their quality. If you are using a refilled or remanufactured |
| print cartridge and are not satisfied with the print quality, replace the cartridge with |
| a genuine HP cartridge that has the words “HP” or “Hewlett-Packard” on it, or has |
| the HP logo on it. |
| | |
Genuine HP print cartridge | 1. | The product control panel or the Supplies Status page indicates Very Low |
| | status when the cartridge has reached the end of its estimated life. Replace the |
| | print cartridge if print quality is no longer acceptable. |
| 2. | Print a Print Quality Page from the Reports menu on the control panel. If streaks |
| | or marks are in one color on the page, you might have a defect in that color |
| | cartridge. See the instructions in this document for interpreting the page. |
| | Replace the print cartridge if necessary. |
| 3. | Visually inspect the print cartridge for damage. See the instructions that follow. |
| | Replace the print cartridge if necessary. |
| 4. | If printed pages have marks that repeat several times at the same distance |
| | apart, print a cleaning page. If this does not solve the problem, use the |
| | repetitive defects ruler in this document to identify the cause of the problem. |
| | |
ENWW | Improve print quality 183 |
Software Technical Reference
Page
HP LaserJet Pro CM1410 Color MFP Series
Trademark Credits
Copyright and license
Table of contents
Install Windows printing-system components
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100
Macintosh software and utilities 111
Solve problems 119
PCL5
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Engineering Details 237
Index 253
Overview of the PRINTING-SYSTEM Components
List of tables
Xvi
List of figures
Xviii
Document and product basics
Purpose and scope
1Documentation availability
Documentation availability and localization
HP LaserJet Pro CM1410 Color MFP Series User Guide
User documentation
Help and Learn Center
Administrator documentation
HP LaserJet Pro CM1410 Color MFP Series Install Notes
Click HP Jetdirect Guide
HP Driver Configuration Utility User Guide
Click HP Driver Configuration User Utility Guide
HP Jetdirect Guide
Click Product Support
Software availability and localization
Printing-system software on the Web
In-box printing-system software CD
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2Software CD supported languages
CD versions and language support
Skww
Component Language list
Driver languages
3Supported printer driver languages
4Installer component languages
Installer languages
5Documentation languages
Documentation languages
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Introduction
Windows software description
Component Description
Windows printing-system software
Windows printing-system software
1Software components for Windows
HP PS printer driver, use the Microsoft Add Printer wizard
Print-driver version numbers for Windows operating systems
HP Color LaserJet print drivers
Click Properties
Connection type Add Printer Wizard install Common installer
Driver configuration for Windows
Driver autoconfiguration
Enterprise AutoConfiguration
EAC availability in Microsoft Windows and Microsoft Share
EAC availability in Novell Netware environments
Update Now
Click Properties Click Device Settings
Automatic Configuration drop-down menu, select Update Now
HP Driver Configuration
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Driver Windows Mac OS X Linux Server Vista Later 2003 2008
Lockable features
5Operating systems that support HP Driver Preconfiguration
Continuous export
HP Driver Diagnostic Printer Check Tool
1Welcome to the HP Product Survey Program screen
HP Customer Participation Program
Scan methods
Scan software
HP Scan software
Everyday Scan
Save as Jpeg Mail as Jpeg
3Scan Setup Options dialog box
Program Name Windows OS
Scan settings
Mail
6Examples of supported e-mail programs
Option
7Available scan settings
Scan drivers
WIA driver
HP LaserJet Fax Setup Utility
HP LaserJet Send Fax software
Fax without first printing and scanning the document
Fax to multiple recipients
Create a cover
Fax pages scanned from the product document feeder
Basic fonts
Default fonts
8Default fonts
Font support
CGOR65W.TTF
BOKR76W.TTF
9Additional PS emulation fonts
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HP Driver Deployment Utility
Use the HP DDU
Install and run the HP DDU Install the HP DDU
Run the HP DDU
6Package Source
7Network Settings
Create Package
Set this printer as default
Package Target
From Package Target section
Select the Silently preload the driver install type
From Package Source section
From Network Settings dialog
From Create Package section
How do I exit the HP DDU?
Get an error when I try to open the Network Settings dialog
Create Package button is not enabled
How do I uninstall HP DDU?
Install Windows printing-system components
Installation options
Install overview
Software installation types for Windows
General Windows installation for direct connections
General Windows installation instructions
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Network setup
General Windows installation for network connections
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Modify a pre-existing installation
Introduction
Click Printing Preferences
Access print drivers
Printing Preferences driver tabs
Properties driver tabs
Whats this? Help
Incompatible Print Settings messages
Help system
1An Incompatible Print Settings message
Paper/Output
Advanced tab features
Image Color Management
Image Color Management settings True Type Font settings
Graphic
Copy Count
Print Optimizations
Advanced Printing Features
Printer Features
Document Options
Raster Compression
Alternative Letterhead Mode
Layout Options
Paper Options
Paper/Quality tab features
Name
Paper sizes
Custom Paper Size
Custom width and height control limits
Paper source
Paper size
Units
Manual Feed in Tray
Paper type
Special pages
Insert blank or preprinted pages
Covers
Print pages on different paper
Following are the Print pages on different paper options
Chapter separator pages
Document preview image
Print Quality
Following are the Insert blank or preprinted pages options
Print Quality drop-down menu
Effects tab
Effects tab features
Print Document On
Actual Size default Print Document On Scale to Fit
Resizing Options
Actual Size
None Username Confidential
Watermarks
Draft
Current watermarks
Name
Watermark Message
Message Angle
Font Attributes
Style
Default watermark settings
Font Attribute settings for new and preset watermarks
Size
1Font Attribute settings for new and preset watermarks
Finishing tab
Finishing tab features
Print on both sides manually
Print on Both Sides
Labels Color Laser Transparency
Select the Print on Both Sides Manually check box
2Page orientation
Flip Pages Up
Print a booklet
Booklet Layout
Left Binding Right Binding
Book and Booklet Printing
Printing Shortcuts Paper/Quality Effects
Pages per Sheet
Print Page Borders
Order
Finishing Color
Orientation
Color tab
Color tab features
Manual option
Color Options
Automatic
Manual
Photo sRGB
Default sRGB
Color Themes
Neutral Grays
None
Vivid sRGB
Services tab
Services tab features
Device services
Internet Services
Form to Tray Assignment
Device Settings tab features
External Fonts
Configuring the trays
Font Substitution Table
Removing external fonts
Installable Options
Installing external fonts
Click Properties Click the Device Settings tab
Job Separator
Automatic Configuration
Allow Manual Duplexing
10Printing Shortcuts tab
Printing Shortcuts tab features
Paper source
Use defined printing shortcuts
General Everyday Printing
Paper source Paper sizes Paper type Print on both sides
Paper type
Unspecified default Plain HP LaserJet 90g
Paper sizes
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Cardstock Heavy
Factory Defaults
Eco-print Two-sided Printing
Envelopes
Glossy/Presentation
Snapshot Photos
Labels
Create a custom printing shortcut
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11 About tab
About tab features
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Macintosh software and utilities
Hardware requirements
Supported operating systems for Macintosh
Macintosh system requirements
Macintosh printing-system software
HP LaserJet Utility
Priority for print settings for Macintosh
HP LaserJet Pro CM1410 Color MFP Series PDE
HP USB EWS Gateway
HP LaserJet Utility
Change printer-driver settings for Macintosh
Software for Macintosh computers
Availability
Macintosh disk
Printing-system software on the Web
Setup instructions
Macintosh install and uninstall instructions
Install the Macintosh printing-system software
General installation for Macintosh operating systems
Troubleshooting the product setup
Setting up a printer with Mac OS X v10.5
Open Finder
Solve problems
Check the control panel for error messages
Problem-solving checklist
Check that the product power is on
Check the environment where the product is installed
Test the fax receiving functionality
Test print functionality
Test copy functionality
Test the fax sending functionality
Test the walk-up USB printing functionality
Troubleshooting process
Power subsystem
Power-on checks
Network LEDs
Tools for troubleshooting
Component diagnostics
LED diagnostics
Test the control-panel buttons
Control-panel diagnostics
Engine Diagnostics
Test the control-panel display
Status
Use the HP ToolboxFX software
View the HP ToolboxFX
Fax phone book
Fax
Fax Receive
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Block Faxes
Help
Fax send log
Fax receive log
Device Information
System Settings
Print Density
Paper Setup
Select Wait for paper to be loaded
Print Quality
Network Settings
Print Settings
Internal print-quality test pages
Configuration
Calibrate the product to align the colors
Print-quality troubleshooting tools
Setup Menu
Control panel menus
Menu item Description
Reports menu
Menu item Sub-menu item Description
Quick Forms menu
Menu item Sub-menu item Description
Fax Setup menu
Distinctive Ring All Rings
Detect Dial Tone
System Setup menu
PowerSave Time Sleep Delay Off
When you choose to replace the very low print
Run Fax Test
Service menu
Less Paper Curl Off
Menu item Sub-menu item
Models only Network Wi-Fi Protected Setup
Network Setup menu
Copy Menu
Function specific menus
Multi-Page Copy Off
Fax Menu
Fax Error Report On Every Error On Send Error
Fax Resolution Standard Fine
On the USB flash drive
Opens the Fax Setup menu
Scan Menu
JPG
USB Flash Drive
Control panel messages
Interpret control-panel messages
Control panel message types
50.4
50.1
50.2
50.3
Black Very Low
Error Turn off then on Description
Black Cartridge Low
Black in wrong position
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Cyan in wrong position
Canceled scan. Clear document
Communication error
Cyan Cartridge Low
Document feeder jam. Clear and reload
Device error, press OK
Cyan Very Low
Device is busy. Try again later
Document feeder mispick. Reload
Engine Communication Error
Engine error. Press OK to continue
Fax is busy. Canceled send
Fax is busy. Redial pending
Fax receive error
Fit to Page on flatbed only
Fax Send error
Fax storage is full. Canceling the fax receive
Fax storage is full. Canceling the fax send
Jam in area, Open door and clear jam
Install color cartridge
Invalid driver Press OK
Invalid entry
Magenta Cartridge Low
Load Tray 1, Plain Size / Cleaning mode, OK to start
Load paper
Load Tray 1 Type SIZE, Press OK to use available media
Memory is low. Press OK
Manual Duplex Load Tray 1, Press OK
Manual feed Size TYPE, Press OK to use available media
Memory is low. Try again later
No dial tone
Memory low Only 1 copy made. Press OK to continue
Misprint, Press OK Description
Recommended action
No fax detected
No fax answer. Canceled send
No fax answer. Redial pending
Replace color
Print failure, press OK. If error repeats, turn off then on
Scanner error #, Turn off then on
Scanner reserved for PC scan
Scanning error Cannot connect
Settings cleared
Used color installed, to accept press OK
Yellow Very Low
Yellow in wrong position
Event code Description
Event-log messages
Event-log messages
1Event-log messages
Menu map
Prevent paper jams
Paper feeds incorrectly or becomes jammed
Product does not pick up paper
Product picks up multiple sheets of paper
Jam locations
Clear jams
Clear jams from the document feeder
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Clear jams from the input tray
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Clear jams from the output bin
Improve print quality
Use the correct paper type setting in the printer driver
Change the paper type setting for Windows
Change the paper type setting for Mac
Click Properties or Preferences
Adjust color settings in the printer driver
Change the color theme for a print job
Change the color options
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Print a cleaning
Use paper that meets HP specifications
Check the print cartridges
Type of print cartridge Steps to resolve the problem
Calibrate the product to align the colors
Print the Supplies Status
Section Print-cartridge
Interpret the Print Quality
Inspect the print cartridge for damage
Distance between Component Identical defects
Repetitive image defects
2Repetitive image defects
HP UPD PS driver
Use the printer driver that best meets your printing needs
HP PCL 6 driver
Improve print quality for copies
Clean the scanner glass strip and platen
Clean the product
Clean the exterior
Clean the paper path
Clean the document feeder pickup rollers and separation pad
Clean the touch screen
Product does not print
Product does not print or it prints slowly
Product prints slowly
File does not print from the USB storage accessory
Solve walk-up USB printing problems
Computer is using the incorrect IP address for the product
Solve connectivity problems
Solve direct-connect problems
Solve network problems
Computer is unable to communicate with the product
Computer or workstation might be set up incorrectly
Wireless connectivity checklist
Solve wireless network problems
Solve wireless network problems
Network does not appear in the wireless networks list
Cannot connect more computers to the wireless product
Wireless product loses communication when connected to a
Wireless network is not functioning
Secondary service menu structure
Service mode functions
Secondary service menu
Open the secondary service menu
Restore the factory-set defaults
Product resets
Nvram initialization
Solve fax problems
Fax troubleshooting checklist
Solve fax problems
Troubleshoot fax codes and trace reports
View and interpret fax error codes
Fax receive error codes
Error code Description Solution
4Fax receive error codes
Product is the desired mode of operation
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Fax send error codes
Error code Description
5Fax send error codes
Send from another product
Mode
Problem persists reinitialize permanent storage
392
396-409 An error occurred during a V.34 transmission
Print all fax reports
Fax logs and reports
Fax trace report
Touch the Print All fax Reports button
Print individual fax reports
Change error correction and fax speed
Set the fax error report
Set the fax-error-correction mode
Change the fax speed
Solve problems sending faxes
An error message displays on the control panel
Communication error. message appears
Fax is busy. message appears
Open the Advanced Setup menu
Document feeder paper jam
No fax answer. message appears
Fax storage is full. message appears
Scanner error
Unable to use fax functions from the control panel
Faxes can be received, but not sent
Unable to use group dials
Unable to use speed dials
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An answering machine is connected to the product
Solve problems receiving faxes
Fax does not respond
Fax has a dedicated phone line
Voice mail is available on the fax line
Answer Mode setting is set to the Manual setting
Telephone handset is connected to the product
No fax detected. message appears
Product is connected to a DSL phone service
Product uses a fax over IP or VoIP phone service
Communication error. message appears
Fax is received but does not print
Private Receive feature is on
Handset is connected to the product
Sender receives a busy signal
No dial tone
Cannot send or receive a fax on a PBX line
Faxes are sending slowly
Solve general fax problems
Fax cuts off or prints on two pages
Fax quality is poor
Product updates
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Engineering Details
Printing print-ready documents
Print-ready file printing by using FTP through a browser
Select the Enable folder view for FTP sites
Windows operating systems
Macintosh operating systems
Print-ready printing by using a local Windows port
Print-ready file printing in Unix systems
Print-ready file printing by using the LPR command
Print-ready file printing in a Windows network
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Media sources and destinations
Source commands
2Media-source commands
Paper and print media
Media types
Parameter settings fax data-store parameters
Media-type commands
3Media-type commands
Introduction
Installation notes
Software Applications
Drivers
HP Help and Learn Center
Uninstaller
HP ToolboxFX
Click Add a printer
Windows XP, Windows Server 2003, or Windows Server
Windows Vista and Windows
Click Printer Properties
Enter the IP Address or Host Name
Printer driver only Add Printer Windows Vista and Windows
Upgrading Windows
General
Copyright
Warranty
License
Enww
Index
Symbols/Numerics 2ndary service menu
EWS
Nvram
USB
Direct in Unix 241 Tab 103 Raster Compression feature
WIA
Twain
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Page
Hewlett-Packard Development Company, L.P