Problem-solving checklist

Follow these steps when trying to solve a problem with the product.

●Step 1: Check that the product power is on

●Step 2: Check the environment where the product is installed

●Step 3: Check the control panel for error messages

●Step 4: Test print functionality

●Step 5: Test copy functionality

●Step 6: Test the fax sending functionality

●Step 7: Test the fax receiving functionality

●Step 8: Try sending a print job from a computer

●Step 9: Test the walk-up USB printing functionality

Step 1: Check that the product power is on

1.Make sure the product is plugged in and turned on.

2.Make sure the power cable is connected to the product and the outlet.

3.Check the power source by connecting the power cable to a different outlet.

4.If the product motors do not rotate, make sure the print cartridges are installed and that the doors are all closed. The control panel displays messages to indicate these problems.

5.If the document feeder motor does not rotate, open the document feeder cover and remove any packing material or shipping tape.

6.If the scanner bulb does not light during copying, scanning, or faxing, contact HP support.

Step 2: Check the environment where the product is installed

●Is the product installed on a solid, level surface (± 1°)?

●Is the operating environment within the specified parameters?

●Is the product exposed to direct sunlight?

Step 3: Check the control panel for error messages

The control panel should indicate ready status. If an error message appears, resolve the error. Common problems that result in control-panel error messages include the following:

●Paper incorrectly installed in the tray

●Paper guides not aligned with the paper stack in the tray

120 Chapter 6 Solve problems

ENWW

CM1415fn Color, CM1415fnw Color specifications

The HP 100 Color MFP M175a, HP 200 Color MFP M276nw, HP TopShot M275 MFP, and HP CM1415fn Color printers are designed to meet the needs of small to medium-sized businesses, providing reliable and efficient printing solutions.

The HP 100 Color MFP M175a features print, copy, scan, and fax functions in a compact design. It utilizes HP ColorSphere toner, known for producing vibrant colors and sharp text. With a print speed of up to 17 pages per minute for black and white and up to 4 pages per minute for color, it’s efficient for everyday tasks. The M175a also includes an 8.5-inch LCD display for easy navigation and a flatbed scanner for versatile document handling.

Moving on to the HP 200 Color MFP M276nw, this model enhances productivity with its wireless capabilities and mobile printing options. It supports HP ePrint and Apple AirPrint, allowing users to print directly from smartphones and tablets. The M276nw offers a faster print speed of up to 21 pages per minute for black and white and 20 pages per minute for color. Its automatic document feeder (ADF) can handle up to 50 sheets, streamlining multi-page copy and scan jobs.

The HP TopShot M275 MFP takes a unique approach with its innovative “TopShot” technology. It features a 3D capture mode that allows users to scan objects in three dimensions and capture images from multiple angles, making it ideal for creative projects and presentations. This model also includes a high-resolution scanner and a print speed similar to the M175a, ensuring quality and efficiency.

Lastly, the HP CM1415fn Color printer is versatile, offering print, copy, scan, and fax functions. It features a durable design, capable of handling various media sizes and types. With fast print speeds of up to 14 pages per minute for black and white and 4 pages per minute for color, it is well-suited for busy office environments. Its intuitive control panel simplifies operation, while HP Smart Install technology ensures hassle-free setup.

All these models are equipped with robust security features, energy-saving options, and reliable performance, making them ideal choices for businesses seeking cost-effective and high-quality printing solutions.