HP CM1415fn Color, CM1415fnw Color manual Internet Services, Device services

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Internet Services

The Internet Services group box contains the Select a destination drop-down menu with the following selections:

●Online diagnostic tools. This is the HP Instant Support Web site, where you can find interactive tools and contacts for troubleshooting.

●Support and troubleshooting. This is the main Web site for HP LaserJet Pro CM1410 Color MFP Series product support.

●Product manuals. View or download HP LaserJet Pro CM1410 Color MFP Series product manuals.

●Check for driver updates. Automatically check your print drivers to see whether the correct and most up-to-date print drivers are installed.

●Color printing access/usage. Find information about enabling and disabling color printing and tracking color print-job usage.

●Shop for supplies. Shop online for HP LaserJet Pro CM1410 Color MFP Series product supplies.

If you have Internet access, select any of these items and click Go! to open the corresponding HP Web page.

Device services

Click the Device and Supplies status icon to open the Device Status screen of the HP EWS, which shows supply levels and control panel status.

Click the Print color usage job log icon to print a page that shows information about users, print jobs, and applications that have printed to the HP LaserJet Pro CM1410 Color MFP Series product.

Some enterprise customers want to disable the Services tab because it allows users to go to HP Web sites. Use the HP Driver Preconfiguration Editor to disable the Services tab. The HP Driver Preconfiguration Editor is available at the following Web site:

www.hp.com/go/dcu

ENWW

Services tab features 97

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Contents
Software Technical Reference Page HP LaserJet Pro CM1410 Color MFP Series Trademark Credits Copyright and licenseTable of contents Install Windows printing-system components Enww 100 Macintosh software and utilities 111 Solve problems 119PCL5 Enww Enww Enww Enww Engineering Details 237 Index 253 Overview of the PRINTING-SYSTEM ComponentsList of tables Xvi List of figures Xviii Document and product basics Purpose and scope 1Documentation availability Documentation availability and localizationHP LaserJet Pro CM1410 Color MFP Series User Guide User documentationAdministrator documentation HP LaserJet Pro CM1410 Color MFP Series Install NotesHelp and Learn Center Click HP Driver Configuration User Utility Guide HP Driver Configuration Utility User GuideHP Jetdirect Guide Click HP Jetdirect GuidePrinting-system software on the Web Software availability and localizationIn-box printing-system software CD Click Product SupportEnww 2Software CD supported languages CD versions and language supportSkww Driver languages 3Supported printer driver languagesComponent Language list 4Installer component languages Installer languages5Documentation languages Documentation languagesEnww Introduction Windows software descriptionWindows printing-system software Windows printing-system software1Software components for Windows Component DescriptionHP PS printer driver, use the Microsoft Add Printer wizard Print-driver version numbers for Windows operating systems HP Color LaserJet print driversClick Properties Driver autoconfiguration Driver configuration for WindowsEnterprise AutoConfiguration Connection type Add Printer Wizard install Common installerEAC availability in Microsoft Windows and Microsoft Share Update Now Click Properties Click Device SettingsEAC availability in Novell Netware environments Automatic Configuration drop-down menu, select Update Now HP Driver ConfigurationEnww 5Operating systems that support HP Driver Preconfiguration Lockable featuresContinuous export Driver Windows Mac OS X Linux Server Vista Later 2003 2008HP Driver Diagnostic Printer Check Tool 1Welcome to the HP Product Survey Program screen HP Customer Participation ProgramScan methods Scan softwareHP Scan software Everyday Scan Save as Jpeg Mail as Jpeg3Scan Setup Options dialog box Mail Scan settings6Examples of supported e-mail programs Program Name Windows OS7Available scan settings Scan driversOption WIA driver HP LaserJet Fax Setup Utility HP LaserJet Send Fax software Create a cover Fax to multiple recipientsFax pages scanned from the product document feeder Fax without first printing and scanning the document8Default fonts Default fontsFont support Basic fontsCGOR65W.TTF BOKR76W.TTF 9Additional PS emulation fonts Enww Enww HP Driver Deployment Utility Install and run the HP DDU Install the HP DDU Run the HP DDUUse the HP DDU 6Package Source 7Network Settings Set this printer as default Package TargetCreate Package From Package Target section Select the Silently preload the driver install typeFrom Network Settings dialog From Create Package sectionFrom Package Source section Get an error when I try to open the Network Settings dialog Create Package button is not enabledHow do I exit the HP DDU? How do I uninstall HP DDU? Install Windows printing-system components Install overview Software installation types for WindowsInstallation options General Windows installation for direct connections General Windows installation instructionsEnww Network setup General Windows installation for network connectionsEnww Enww Modify a pre-existing installation Introduction Access print drivers Printing Preferences driver tabsClick Printing Preferences Properties driver tabs Incompatible Print Settings messages Help systemWhats this? Help 1An Incompatible Print Settings message Paper/Output Advanced tab featuresGraphic Image Color Management settings True Type Font settingsCopy Count Image Color ManagementPrinter Features Advanced Printing FeaturesDocument Options Print OptimizationsAlternative Letterhead Mode Layout OptionsRaster Compression Paper Options Paper/Quality tab featuresPaper sizes Custom Paper SizeName Paper size Paper sourceUnits Custom width and height control limitsManual Feed in Tray Paper typeSpecial pages Print pages on different paper CoversFollowing are the Print pages on different paper options Insert blank or preprinted pagesPrint Quality Document preview imageFollowing are the Insert blank or preprinted pages options Chapter separator pagesPrint Quality drop-down menu Effects tab Effects tab featuresResizing Options Actual Size default Print Document On Scale to FitActual Size Print Document OnNone Username Confidential WatermarksDraft Current watermarksMessage Angle Watermark MessageFont Attributes NameFont Attribute settings for new and preset watermarks Default watermark settingsSize Style1Font Attribute settings for new and preset watermarks Finishing tab Finishing tab featuresPrint on Both Sides Labels Color Laser TransparencyPrint on both sides manually Select the Print on Both Sides Manually check box 2Page orientation Flip Pages UpLeft Binding Right Binding Booklet LayoutBook and Booklet Printing Print a bookletPrint Page Borders Pages per SheetOrder Printing Shortcuts Paper/Quality EffectsFinishing Color OrientationColor tab Color tab featuresAutomatic Color OptionsManual Manual optionColor Themes Default sRGBNeutral Grays Photo sRGBNone Vivid sRGBServices tab Services tab featuresDevice services Internet ServicesForm to Tray Assignment Device Settings tab featuresConfiguring the trays Font Substitution TableExternal Fonts Installing external fonts Installable OptionsClick Properties Click the Device Settings tab Removing external fontsAutomatic Configuration Allow Manual DuplexingJob Separator 10Printing Shortcuts tab Printing Shortcuts tab featuresGeneral Everyday Printing Use defined printing shortcutsPaper source Paper sizes Paper type Print on both sides Paper sourceUnspecified default Plain HP LaserJet 90g Paper sizesPaper type Enww Eco-print Two-sided Printing Factory DefaultsEnvelopes Cardstock HeavyLabels Snapshot PhotosCreate a custom printing shortcut Glossy/PresentationEnww 11 About tab About tab featuresEnww Macintosh software and utilities Macintosh system requirements Supported operating systems for MacintoshMacintosh printing-system software Hardware requirementsHP LaserJet Pro CM1410 Color MFP Series PDE Priority for print settings for MacintoshHP USB EWS Gateway HP LaserJet UtilitySoftware for Macintosh computers Change printer-driver settings for MacintoshAvailability HP LaserJet UtilityMacintosh disk Printing-system software on the WebInstall the Macintosh printing-system software Macintosh install and uninstall instructionsGeneral installation for Macintosh operating systems Setup instructionsTroubleshooting the product setup Setting up a printer with Mac OS X v10.5Open Finder Solve problems Check that the product power is on Problem-solving checklistCheck the environment where the product is installed Check the control panel for error messagesTest copy functionality Test print functionalityTest the fax sending functionality Test the fax receiving functionalityPower subsystem Troubleshooting processPower-on checks Test the walk-up USB printing functionalityComponent diagnostics Tools for troubleshootingLED diagnostics Network LEDsEngine Diagnostics Control-panel diagnosticsTest the control-panel display Test the control-panel buttonsUse the HP ToolboxFX software View the HP ToolboxFXStatus Fax Fax ReceiveFax phone book Enww Fax send log HelpFax receive log Block FaxesDevice Information System SettingsSelect Wait for paper to be loaded Paper SetupPrint Quality Print DensityNetwork Settings Print SettingsInternal print-quality test pages ConfigurationSetup Menu Print-quality troubleshooting toolsControl panel menus Calibrate the product to align the colorsMenu item Description Reports menuMenu item Sub-menu item Description Quick Forms menuMenu item Sub-menu item Description Fax Setup menuDistinctive Ring All Rings Detect Dial Tone System Setup menu PowerSave Time Sleep Delay Off When you choose to replace the very low print Run Fax Test Service menuLess Paper Curl Off Menu item Sub-menu itemModels only Network Wi-Fi Protected Setup Network Setup menuCopy Menu Function specific menusMulti-Page Copy Off Fax MenuFax Error Report On Every Error On Send Error Fax Resolution Standard Fine Opens the Fax Setup menu Scan MenuOn the USB flash drive JPG USB Flash DriveInterpret control-panel messages Control panel message typesControl panel messages 50.2 50.150.3 50.4Black Cartridge Low Error Turn off then on DescriptionBlack in wrong position Black Very LowEnww Communication error Canceled scan. Clear documentCyan Cartridge Low Cyan in wrong positionCyan Very Low Device error, press OKDevice is busy. Try again later Document feeder jam. Clear and reloadEngine error. Press OK to continue Engine Communication ErrorFax is busy. Canceled send Document feeder mispick. ReloadFax is busy. Redial pending Fax receive errorFax storage is full. Canceling the fax receive Fax Send errorFax storage is full. Canceling the fax send Fit to Page on flatbed onlyInvalid driver Press OK Install color cartridgeInvalid entry Jam in area, Open door and clear jamLoad paper Load Tray 1, Plain Size / Cleaning mode, OK to startLoad Tray 1 Type SIZE, Press OK to use available media Magenta Cartridge LowManual feed Size TYPE, Press OK to use available media Manual Duplex Load Tray 1, Press OKMemory is low. Try again later Memory is low. Press OKMisprint, Press OK Description Memory low Only 1 copy made. Press OK to continueRecommended action No dial toneNo fax answer. Canceled send No fax answer. Redial pendingNo fax detected Print failure, press OK. If error repeats, turn off then on Scanner error #, Turn off then onReplace color Settings cleared Scanning error Cannot connectUsed color installed, to accept press OK Scanner reserved for PC scanYellow Very Low Yellow in wrong positionEvent-log messages Event-log messagesEvent code Description 1Event-log messages Menu map Product does not pick up paper Paper feeds incorrectly or becomes jammedProduct picks up multiple sheets of paper Prevent paper jamsJam locations Clear jamsClear jams from the document feeder Enww Clear jams from the input tray Enww Enww Clear jams from the output bin Change the paper type setting for Windows Use the correct paper type setting in the printer driverChange the paper type setting for Mac Improve print qualityChange the color theme for a print job Adjust color settings in the printer driverChange the color options Click Properties or PreferencesEnww Print a cleaning Use paper that meets HP specificationsType of print cartridge Steps to resolve the problem Calibrate the product to align the colorsCheck the print cartridges Print the Supplies Status Section Print-cartridge Interpret the Print QualityInspect the print cartridge for damage Repetitive image defects 2Repetitive image defectsDistance between Component Identical defects Use the printer driver that best meets your printing needs HP PCL 6 driverHP UPD PS driver Improve print quality for copies Clean the exterior Clean the productClean the paper path Clean the scanner glass strip and platenClean the document feeder pickup rollers and separation pad Clean the touch screen Product does not print Product does not print or it prints slowlyProduct prints slowly File does not print from the USB storage accessory Solve walk-up USB printing problemsSolve direct-connect problems Solve connectivity problemsSolve network problems Computer is using the incorrect IP address for the productComputer is unable to communicate with the product Computer or workstation might be set up incorrectlyWireless connectivity checklist Solve wireless network problemsSolve wireless network problems Cannot connect more computers to the wireless product Wireless product loses communication when connected to aNetwork does not appear in the wireless networks list Wireless network is not functioning Secondary service menu Service mode functionsOpen the secondary service menu Secondary service menu structureRestore the factory-set defaults Product resetsSolve fax problems Fax troubleshooting checklistNvram initialization Solve fax problems Fax receive error codes View and interpret fax error codesError code Description Solution Troubleshoot fax codes and trace reports4Fax receive error codes Product is the desired mode of operation Enww Fax send error codes Error code Description 5Fax send error codesSend from another product Mode Problem persists reinitialize permanent storage 392 396-409 An error occurred during a V.34 transmission Fax logs and reports Fax trace reportPrint all fax reports Touch the Print All fax Reports button Set the fax error report Change error correction and fax speedSet the fax-error-correction mode Print individual fax reportsAn error message displays on the control panel Solve problems sending faxesCommunication error. message appears Change the fax speedFax is busy. message appears Open the Advanced Setup menuDocument feeder paper jam No fax answer. message appearsFax storage is full. message appears Scanner errorUnable to use fax functions from the control panel Faxes can be received, but not sentUnable to use group dials Unable to use speed dialsEnww Fax does not respond Solve problems receiving faxesFax has a dedicated phone line An answering machine is connected to the productAnswer Mode setting is set to the Manual setting Telephone handset is connected to the productVoice mail is available on the fax line Product is connected to a DSL phone service Product uses a fax over IP or VoIP phone serviceNo fax detected. message appears Communication error. message appears Fax is received but does not print Private Receive feature is onNo dial tone Sender receives a busy signalCannot send or receive a fax on a PBX line Handset is connected to the productFaxes are sending slowly Solve general fax problemsFax cuts off or prints on two pages Fax quality is poorProduct updates Enww Engineering Details Print-ready file printing by using FTP through a browser Select the Enable folder view for FTP sitesPrinting print-ready documents Windows operating systems Macintosh operating systems Print-ready printing by using a local Windows portPrint-ready file printing by using the LPR command Print-ready file printing in a Windows networkPrint-ready file printing in Unix systems Enww 2Media-source commands Source commandsPaper and print media Media sources and destinationsMedia-type commands Parameter settings fax data-store parameters3Media-type commands Media typesIntroduction Installation notesSoftware Applications DriversUninstaller HP ToolboxFXHP Help and Learn Center Windows Vista and Windows Windows XP, Windows Server 2003, or Windows ServerClick Printer Properties Click Add a printerEnter the IP Address or Host Name Printer driver only Add Printer Windows Vista and WindowsUpgrading Windows GeneralWarranty LicenseCopyright Enww Index Symbols/Numerics 2ndary service menuEWS Nvram USB Direct in Unix 241 Tab 103 Raster Compression feature WIA Twain Enww Page Hewlett-Packard Development Company, L.P
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