HP CM1415fnw Color, CM1415fn Color manual Cannot connect more computers to the wireless product

Page 220

Cannot connect more computers to the wireless product

1.Make sure that the other computers are within the wireless range and that no obstacles block the signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.

2.Make sure the product is turned on and in the ready state.

3.Turn off any third-party firewalls on your computer.

4.Make sure that the wireless network is working correctly.

a.On the product control panel, open the Network Setup menu, and then open the Wireless Menu item.

b.Select the Run Network Test item to test the wireless network. The product prints a report with the results.

5.Make sure that the correct port or product is selected.

a.From the list of printers on your computer, right-click the name of this product, click Properties, and then open the Ports tab.

b.Click the Configure Port button to verify that the IP address matches the IP address listed on the Run Network Test report.

6.Make sure that your computer is working correctly. If necessary, restart your computer.

The wireless product loses communication when connected to a

VPN

Typically, you cannot connect to a VPN and other networks at the same time.

The network does not appear in the wireless networks list

Make sure the wireless router is turned on and has power.

The network might be hidden. However, you can still connect to a hidden network.

200 Chapter 6 Solve problems

ENWW

Image 220 Contents
Software Technical Reference Page HP LaserJet Pro CM1410 Color MFP Series Copyright and license Trademark CreditsTable of contents Install Windows printing-system components Enww 100 Solve problems 119 Macintosh software and utilities 111PCL5 Enww Enww Enww Enww Engineering Details 237 Overview of the PRINTING-SYSTEM Components Index 253List of tables Xvi List of figures Xviii Document and product basics Purpose and scope Documentation availability and localization 1Documentation availabilityUser documentation HP LaserJet Pro CM1410 Color MFP Series User GuideHP LaserJet Pro CM1410 Color MFP Series Install Notes Administrator documentationHelp and Learn Center HP Driver Configuration Utility User Guide Click HP Driver Configuration User Utility GuideHP Jetdirect Guide Click HP Jetdirect GuideSoftware availability and localization Printing-system software on the WebIn-box printing-system software CD Click Product SupportEnww CD versions and language support 2Software CD supported languagesSkww 3Supported printer driver languages Driver languagesComponent Language list Installer languages 4Installer component languagesDocumentation languages 5Documentation languagesEnww Windows software description IntroductionWindows printing-system software Windows printing-system software1Software components for Windows Component DescriptionHP PS printer driver, use the Microsoft Add Printer wizard HP Color LaserJet print drivers Print-driver version numbers for Windows operating systemsClick Properties Driver configuration for Windows Driver autoconfigurationEnterprise AutoConfiguration Connection type Add Printer Wizard install Common installerEAC availability in Microsoft Windows and Microsoft Share Click Properties Click Device Settings Update NowEAC availability in Novell Netware environments HP Driver Configuration Automatic Configuration drop-down menu, select Update NowEnww Lockable features 5Operating systems that support HP Driver PreconfigurationContinuous export Driver Windows Mac OS X Linux Server Vista Later 2003 2008HP Driver Diagnostic Printer Check Tool HP Customer Participation Program 1Welcome to the HP Product Survey Program screenScan software Scan methodsHP Scan software Save as Jpeg Mail as Jpeg Everyday Scan3Scan Setup Options dialog box Scan settings Mail6Examples of supported e-mail programs Program Name Windows OSScan drivers 7Available scan settingsOption WIA driver HP LaserJet Fax Setup Utility HP LaserJet Send Fax software Fax to multiple recipients Create a coverFax pages scanned from the product document feeder Fax without first printing and scanning the documentDefault fonts 8Default fontsFont support Basic fontsCGOR65W.TTF BOKR76W.TTF 9Additional PS emulation fonts Enww Enww HP Driver Deployment Utility Run the HP DDU Install and run the HP DDU Install the HP DDUUse the HP DDU 6Package Source 7Network Settings Package Target Set this printer as defaultCreate Package Select the Silently preload the driver install type From Package Target sectionFrom Create Package section From Network Settings dialogFrom Package Source section Create Package button is not enabled Get an error when I try to open the Network Settings dialogHow do I exit the HP DDU? How do I uninstall HP DDU? Install Windows printing-system components Software installation types for Windows Install overviewInstallation options General Windows installation instructions General Windows installation for direct connectionsEnww General Windows installation for network connections Network setupEnww Enww Modify a pre-existing installation Introduction Printing Preferences driver tabs Access print driversClick Printing Preferences Properties driver tabs Help system Incompatible Print Settings messagesWhats this? Help 1An Incompatible Print Settings message Advanced tab features Paper/OutputImage Color Management settings True Type Font settings GraphicCopy Count Image Color ManagementAdvanced Printing Features Printer FeaturesDocument Options Print OptimizationsLayout Options Alternative Letterhead ModeRaster Compression Paper/Quality tab features Paper OptionsCustom Paper Size Paper sizesName Paper source Paper sizeUnits Custom width and height control limitsPaper type Manual Feed in TraySpecial pages Covers Print pages on different paperFollowing are the Print pages on different paper options Insert blank or preprinted pagesDocument preview image Print QualityFollowing are the Insert blank or preprinted pages options Chapter separator pagesPrint Quality drop-down menu Effects tab features Effects tabActual Size default Print Document On Scale to Fit Resizing OptionsActual Size Print Document OnWatermarks None Username ConfidentialCurrent watermarks DraftWatermark Message Message AngleFont Attributes NameDefault watermark settings Font Attribute settings for new and preset watermarksSize Style1Font Attribute settings for new and preset watermarks Finishing tab features Finishing tabLabels Color Laser Transparency Print on Both SidesPrint on both sides manually Select the Print on Both Sides Manually check box Flip Pages Up 2Page orientationBooklet Layout Left Binding Right BindingBook and Booklet Printing Print a bookletPages per Sheet Print Page BordersOrder Printing Shortcuts Paper/Quality EffectsOrientation Finishing ColorColor tab features Color tabColor Options AutomaticManual Manual optionDefault sRGB Color ThemesNeutral Grays Photo sRGBVivid sRGB NoneServices tab features Services tabInternet Services Device servicesDevice Settings tab features Form to Tray AssignmentFont Substitution Table Configuring the traysExternal Fonts Installable Options Installing external fontsClick Properties Click the Device Settings tab Removing external fontsAllow Manual Duplexing Automatic ConfigurationJob Separator Printing Shortcuts tab features 10Printing Shortcuts tabUse defined printing shortcuts General Everyday PrintingPaper source Paper sizes Paper type Print on both sides Paper sourcePaper sizes Unspecified default Plain HP LaserJet 90gPaper type Enww Factory Defaults Eco-print Two-sided PrintingEnvelopes Cardstock HeavySnapshot Photos LabelsCreate a custom printing shortcut Glossy/PresentationEnww About tab features 11 About tabEnww Macintosh software and utilities Supported operating systems for Macintosh Macintosh system requirementsMacintosh printing-system software Hardware requirementsPriority for print settings for Macintosh HP LaserJet Pro CM1410 Color MFP Series PDEHP USB EWS Gateway HP LaserJet UtilityChange printer-driver settings for Macintosh Software for Macintosh computersAvailability HP LaserJet UtilityPrinting-system software on the Web Macintosh diskMacintosh install and uninstall instructions Install the Macintosh printing-system softwareGeneral installation for Macintosh operating systems Setup instructionsSetting up a printer with Mac OS X v10.5 Troubleshooting the product setupOpen Finder Solve problems Problem-solving checklist Check that the product power is onCheck the environment where the product is installed Check the control panel for error messagesTest print functionality Test copy functionalityTest the fax sending functionality Test the fax receiving functionalityTroubleshooting process Power subsystemPower-on checks Test the walk-up USB printing functionalityTools for troubleshooting Component diagnosticsLED diagnostics Network LEDsControl-panel diagnostics Engine DiagnosticsTest the control-panel display Test the control-panel buttonsView the HP ToolboxFX Use the HP ToolboxFX softwareStatus Fax Receive FaxFax phone book Enww Help Fax send logFax receive log Block FaxesSystem Settings Device InformationPaper Setup Select Wait for paper to be loadedPrint Quality Print DensityPrint Settings Network SettingsConfiguration Internal print-quality test pagesPrint-quality troubleshooting tools Setup MenuControl panel menus Calibrate the product to align the colorsReports menu Menu item DescriptionQuick Forms menu Menu item Sub-menu item DescriptionFax Setup menu Menu item Sub-menu item DescriptionDistinctive Ring All Rings Detect Dial Tone System Setup menu PowerSave Time Sleep Delay Off When you choose to replace the very low print Service menu Run Fax TestMenu item Sub-menu item Less Paper Curl OffNetwork Setup menu Models only Network Wi-Fi Protected SetupFunction specific menus Copy MenuFax Menu Multi-Page Copy OffFax Error Report On Every Error On Send Error Fax Resolution Standard Fine Scan Menu Opens the Fax Setup menuOn the USB flash drive USB Flash Drive JPGControl panel message types Interpret control-panel messagesControl panel messages 50.1 50.250.3 50.4Error Turn off then on Description Black Cartridge LowBlack in wrong position Black Very LowEnww Canceled scan. Clear document Communication errorCyan Cartridge Low Cyan in wrong positionDevice error, press OK Cyan Very LowDevice is busy. Try again later Document feeder jam. Clear and reloadEngine Communication Error Engine error. Press OK to continueFax is busy. Canceled send Document feeder mispick. ReloadFax receive error Fax is busy. Redial pendingFax Send error Fax storage is full. Canceling the fax receiveFax storage is full. Canceling the fax send Fit to Page on flatbed onlyInstall color cartridge Invalid driver Press OKInvalid entry Jam in area, Open door and clear jamLoad Tray 1, Plain Size / Cleaning mode, OK to start Load paperLoad Tray 1 Type SIZE, Press OK to use available media Magenta Cartridge LowManual Duplex Load Tray 1, Press OK Manual feed Size TYPE, Press OK to use available mediaMemory is low. Try again later Memory is low. Press OKMemory low Only 1 copy made. Press OK to continue Misprint, Press OK DescriptionRecommended action No dial toneNo fax answer. Redial pending No fax answer. Canceled sendNo fax detected Scanner error #, Turn off then on Print failure, press OK. If error repeats, turn off then onReplace color Scanning error Cannot connect Settings clearedUsed color installed, to accept press OK Scanner reserved for PC scanYellow in wrong position Yellow Very LowEvent-log messages Event-log messagesEvent code Description 1Event-log messages Menu map Paper feeds incorrectly or becomes jammed Product does not pick up paperProduct picks up multiple sheets of paper Prevent paper jamsClear jams Jam locationsClear jams from the document feeder Enww Clear jams from the input tray Enww Enww Clear jams from the output bin Use the correct paper type setting in the printer driver Change the paper type setting for WindowsChange the paper type setting for Mac Improve print qualityAdjust color settings in the printer driver Change the color theme for a print jobChange the color options Click Properties or PreferencesEnww Use paper that meets HP specifications Print a cleaningCalibrate the product to align the colors Type of print cartridge Steps to resolve the problemCheck the print cartridges Print the Supplies Status Interpret the Print Quality Section Print-cartridgeInspect the print cartridge for damage 2Repetitive image defects Repetitive image defectsDistance between Component Identical defects HP PCL 6 driver Use the printer driver that best meets your printing needsHP UPD PS driver Improve print quality for copies Clean the product Clean the exteriorClean the paper path Clean the scanner glass strip and platenClean the document feeder pickup rollers and separation pad Clean the touch screen Product does not print or it prints slowly Product does not printProduct prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessorySolve connectivity problems Solve direct-connect problemsSolve network problems Computer is using the incorrect IP address for the productComputer or workstation might be set up incorrectly Computer is unable to communicate with the productSolve wireless network problems Wireless connectivity checklistSolve wireless network problems Wireless product loses communication when connected to a Cannot connect more computers to the wireless productNetwork does not appear in the wireless networks list Wireless network is not functioning Service mode functions Secondary service menuOpen the secondary service menu Secondary service menu structureProduct resets Restore the factory-set defaultsFax troubleshooting checklist Solve fax problemsNvram initialization Solve fax problems View and interpret fax error codes Fax receive error codesError code Description Solution Troubleshoot fax codes and trace reports4Fax receive error codes Product is the desired mode of operation Enww Fax send error codes 5Fax send error codes Error code DescriptionSend from another product Mode Problem persists reinitialize permanent storage 392 396-409 An error occurred during a V.34 transmission Fax trace report Fax logs and reportsPrint all fax reports Touch the Print All fax Reports button Change error correction and fax speed Set the fax error reportSet the fax-error-correction mode Print individual fax reportsSolve problems sending faxes An error message displays on the control panelCommunication error. message appears Change the fax speedOpen the Advanced Setup menu Fax is busy. message appearsNo fax answer. message appears Document feeder paper jamScanner error Fax storage is full. message appearsFaxes can be received, but not sent Unable to use fax functions from the control panelUnable to use speed dials Unable to use group dialsEnww Solve problems receiving faxes Fax does not respondFax has a dedicated phone line An answering machine is connected to the productTelephone handset is connected to the product Answer Mode setting is set to the Manual settingVoice mail is available on the fax line Product uses a fax over IP or VoIP phone service Product is connected to a DSL phone serviceNo fax detected. message appears Communication error. message appears Private Receive feature is on Fax is received but does not printSender receives a busy signal No dial toneCannot send or receive a fax on a PBX line Handset is connected to the productSolve general fax problems Faxes are sending slowlyFax quality is poor Fax cuts off or prints on two pagesProduct updates Enww Engineering Details Select the Enable folder view for FTP sites Print-ready file printing by using FTP through a browserPrinting print-ready documents Windows operating systems Print-ready printing by using a local Windows port Macintosh operating systemsPrint-ready file printing in a Windows network Print-ready file printing by using the LPR commandPrint-ready file printing in Unix systems Enww Source commands 2Media-source commandsPaper and print media Media sources and destinationsParameter settings fax data-store parameters Media-type commands3Media-type commands Media typesInstallation notes IntroductionDrivers Software ApplicationsHP ToolboxFX UninstallerHP Help and Learn Center Windows XP, Windows Server 2003, or Windows Server Windows Vista and WindowsClick Printer Properties Click Add a printerPrinter driver only Add Printer Windows Vista and Windows Enter the IP Address or Host NameGeneral Upgrading WindowsLicense WarrantyCopyright Enww Symbols/Numerics 2ndary service menu IndexEWS Nvram USB Direct in Unix 241 Tab 103 Raster Compression feature WIA Twain Enww Page Hewlett-Packard Development Company, L.P
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