HP F340 Troubleshooting information, View the Readme file, Troubleshooting common setup issues

Page 40

10 Troubleshooting information

This chapter contains troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen Help that came with your software.

Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

3.Restart your computer.

4.Turn off the HP All-in-One, wait one minute, then restart it.

5.Reinstall the HP All-in-One software.

Caution Do not connect the USB cable to the computer until prompted by the software installation screen.

For information about uninstalling and reinstalling the software, see Uninstall and reinstall the software.

See the list below for information on other topics covered in this chapter.

Additional troubleshooting topics in this User Guide

●Setup troubleshooting: Contains troubleshooting information on hardware setup and software installation.

●Operational troubleshooting: Contains information on issues that might occur during normal tasks when using the HP All-in-One features.

Additional sources of information are also available for helping you troubleshoot issues you might have with the HP All-in-One or HP Photosmart Software. See Find more information.

If you are unable to solve the problem using the onscreen Help or HP websites, call HP Support using the number for your country/region. For more information, see HP warranty and support.

View the Readme file

You might want to refer to the Readme file for information on system requirements and possible installation problems.

●From a Windows computer, you can access the Readme file by clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to Deskjet All-In- One F300 series, and then clicking Readme.

●From a Mac, you can access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM.

Troubleshooting

User Guide

37

Image 40

Contents HP Deskjet F300 All-in-One series User Guide Safety information Contents Index HP All-in-One at a glance HP All-in-One overviewLabel Description Control panel buttons Label Icon Name and DescriptionStatus light overview Light status What it means Sources of information Find more informationHP Photosmart Software Help Windows HP Photosmart Mac Help Mac ReadmeConnect using a USB cable Supported software Setup instructions featuresConnection information Supported connection typesTo enable printer sharing on a Windows computer To enable printer sharing on a MacLoad originals and load paper Load originalsChoose papers for printing and copying To load an original on the glassAdditional papers to avoid when copying Recommended papers for printing and copyingPapers to avoid Papers to avoid for all print and copy jobsLoad full-size paper Load paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load envelopes To load envelopesHP Iron-On Transfers for printing only Load other types of paperHP Inkjet labels for printing only Avoid paper jams Load originals and load paper Print from your computer Print from a software applicationTo print from a software application Windows To print from a software application MacStop a print job To stop a print job from the HP All-in-OneUse the copy features Make a copySet the copy paper type Make multiple copies of the same originalStop copying To stop copyingScan an image Use the scan featuresTo scan to a computer Stop scanning To stop scanningClean the HP All-in-One Clean the exteriorClean the glass To clean the glassClean the lid backing To clean the lid backingPrint a self-test report To print a self-test reportWork with print cartridges Handle the print cartridgesReplace the print cartridges To replace the print cartridgesMaintain the HP All-in-One Align the print cartridges Clean the print cartridges To align newly installed print cartridgesClick Clean in the Configuration Settings Panel Clean the print cartridge contactsTo clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Maintain the HP All-in-One Order supplies Order paper, or other media Order print cartridgesOrder other supplies Country/region Number for orderingTroubleshooting information Troubleshooting common setup issuesAdditional troubleshooting topics in this User Guide View the Readme fileSetup troubleshooting Hardware setup troubleshootingSolution HP All-in-One will not turn onHP All-in-One does not print Troubleshooting To start the installation from a Windows computer Software installation troubleshootingTo start the installation from a Mac Minimum system checks screen appears Windows Red X appears on the USB connect promptUninstall and reinstall the software Received a message that an unknown error has occurredRegistration screen does not appear Windows To uninstall from a Windows computer, method Operational troubleshooting Paper troubleshootingSelect Reinstall To uninstall from a MacTo clear a paper jam from the rear door Clear paper jamsTo clear a paper jam from the front door Print cartridge troubleshooting To troubleshoot print cartridgesTroubleshooting Warranty HP warranty and supportWarranty upgrades Warranty information HP product Duration of limited warrantyGet support and other information from the Internet Access your serial number and service IDBefore you call HP customer support Call in North America during warranty Call elsewhere in the world800-225-528 Prepare the HP All-in-One for shipment Pack the HP All-in-OneHP warranty and support HP warranty and support Paper specifications Technical informationSystem requirements Paper tray capacitiesType Size Print specifications Print margin specificationsCopy specifications Scan specificationsPhysical specifications Power specificationsEnvironmental product stewardship program Regulatory notices HP inkjet supplies recycling programRegulatory model identification number FCC statementDeclaration of conformity European Economic Area HP Deskjet F300 All-in-One series declaration of conformity Symbols/Numerics IndexWeee

Related manuals

Manual 8 pages 36.82 Kb