HP F325 Minimum system checks screen appears Windows, Red X appears on the USB connect prompt

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Troubleshooting

Chapter 10

The minimum system checks screen appears (Windows)

Solution Your system does not meet the minimum requirements to install the software. Click Details to see what the specific problem is, and then correct the problem before attempting to install the software.

You can also try installing HP Photosmart Essential instead. HP Photosmart Essential provides less functionality than the HP Photosmart Premier software, but it requires less space and memory on your computer.

For more information about installing the HP Photosmart Essential software, see the Setup Guide that came with the HP All-in-One.

A red X appears on the USB connect prompt

Solution Normally, a green check appears indicating that the plug and play is successful. A red X indicates that the plug and play failed.

1.Verify that the control panel overlay is firmly attached, unplug the HP All-in- One power cord, and then plug it in again.

2.Verify that the USB cable and power cord are plugged in.

3.Click Retry to retry the plug and play setup. If this does not work, continue to the next step.

4.Verify that the USB cable is set up properly as follows:

–Unplug the USB cable and plug it in again.

–Do not attach the USB cable to a keyboard or non-powered hub.

–Verify that the USB cable is 3 meters (9.8 feet) or less in length.

–If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation.

5.Continue with the installation and restart the computer when prompted.

6.If you are using a Windows computer, open the HP Solution Center and check for the essential icons (Scan Picture and Scan Document). If the essential icons do not appear, remove the software and then reinstall it. For more information, see Uninstall and reinstall the software.

42	HP Deskjet F300 All-in-One series

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Contents HP Deskjet F300 All-in-One series User Guide Safety information Contents Index HP All-in-One overview HP All-in-One at a glanceLabel Description Label Icon Name and Description Control panel buttonsStatus light overview Light status What it means Find more information Sources of informationHP Photosmart Software Help Windows Readme HP Photosmart Mac Help MacSupported software Setup instructions features Connect using a USB cableConnection information Supported connection typesTo enable printer sharing on a Mac To enable printer sharing on a Windows computerLoad originals Load originals and load paperChoose papers for printing and copying To load an original on the glassRecommended papers for printing and copying Additional papers to avoid when copyingPapers to avoid Papers to avoid for all print and copy jobsLoad paper Load full-size paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper To load envelopes Load envelopesLoad other types of paper HP Iron-On Transfers for printing onlyHP Inkjet labels for printing only Avoid paper jams Load originals and load paper Print from a software application Print from your computerTo print from a software application Windows To print from a software application MacTo stop a print job from the HP All-in-One Stop a print jobMake a copy Use the copy featuresSet the copy paper type Make multiple copies of the same originalTo stop copying Stop copyingUse the scan features Scan an imageTo scan to a computer To stop scanning Stop scanningClean the exterior Clean the HP All-in-OneClean the glass To clean the glassTo clean the lid backing Clean the lid backingPrint a self-test report To print a self-test reportHandle the print cartridges Work with print cartridgesTo replace the print cartridges Replace the print cartridgesMaintain the HP All-in-One Align the print cartridges To align newly installed print cartridges Clean the print cartridgesClean the print cartridge contacts Click Clean in the Configuration Settings PanelTo clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Maintain the HP All-in-One Order paper, or other media Order print cartridges Order suppliesCountry/region Number for ordering Order other suppliesTroubleshooting common setup issues Troubleshooting informationAdditional troubleshooting topics in this User Guide View the Readme fileHardware setup troubleshooting Setup troubleshootingSolution HP All-in-One will not turn onHP All-in-One does not print Troubleshooting Software installation troubleshooting To start the installation from a Windows computerTo start the installation from a Mac Red X appears on the USB connect prompt Minimum system checks screen appears WindowsReceived a message that an unknown error has occurred Uninstall and reinstall the softwareRegistration screen does not appear Windows To uninstall from a Windows computer, method Paper troubleshooting Operational troubleshootingSelect Reinstall To uninstall from a MacClear paper jams To clear a paper jam from the rear doorTo clear a paper jam from the front door To troubleshoot print cartridges Print cartridge troubleshootingTroubleshooting HP warranty and support WarrantyWarranty upgrades HP product Duration of limited warranty Warranty informationAccess your serial number and service ID Get support and other information from the InternetBefore you call HP customer support Call elsewhere in the world Call in North America during warranty800-225-528 Pack the HP All-in-One Prepare the HP All-in-One for shipmentHP warranty and support HP warranty and support Technical information Paper specificationsSystem requirements Paper tray capacitiesType Size Print margin specifications Print specificationsScan specifications Copy specificationsPhysical specifications Power specificationsEnvironmental product stewardship program HP inkjet supplies recycling program Regulatory noticesRegulatory model identification number FCC statementDeclaration of conformity European Economic Area HP Deskjet F300 All-in-One series declaration of conformity Index Symbols/NumericsWeee

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