HP F370, F375, F335, F325, F340, F380 manual Troubleshooting

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Troubleshooting

Chapter 10

Open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn the HP All-in-One off and then turn it on again.

●Check that the HP All-in-One print queue is not paused (Windows) or stopped (Mac). If it is, choose the appropriate setting to resume printing. For more information about accessing the print queue, see the documentation that came with the operating system installed on your computer.

●Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

●Make sure your computer is USB ready. Some operating systems, such as Windows 95 and Windows NT, do not support USB connections. Check the documentation that came with your operating system for more information.

●Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All-in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP All-in-One off and then on again.

●If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer.

●Check other printers or scanners. You might need to disconnect older products from your computer.

●Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the HP All-in- One off and then on again.

●After you check the connections, try restarting your computer. Turn the HP All-in-One off and then on again.

●If necessary, remove and then install the software you installed with the HP All-in-One again. For more information, see Uninstall and reinstall the software.

For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One.

40	HP Deskjet F300 All-in-One series

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Contents HP Deskjet F300 All-in-One series User Guide Safety information Contents Index HP All-in-One at a glance HP All-in-One overviewLabel Description Label Icon Name and Description Control panel buttonsStatus light overview Light status What it means Sources of information Find more informationHP Photosmart Software Help Windows Readme HP Photosmart Mac Help MacSupported connection types Connect using a USB cableSupported software Setup instructions features Connection informationTo enable printer sharing on a Mac To enable printer sharing on a Windows computerTo load an original on the glass Load originals and load paperLoad originals Choose papers for printing and copyingPapers to avoid for all print and copy jobs Additional papers to avoid when copyingRecommended papers for printing and copying Papers to avoidLoad full-size paper Load paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper To load envelopes Load envelopesHP Iron-On Transfers for printing only Load other types of paperHP Inkjet labels for printing only Avoid paper jams Load originals and load paper To print from a software application Mac Print from your computerPrint from a software application To print from a software application WindowsTo stop a print job from the HP All-in-One Stop a print jobMake multiple copies of the same original Use the copy featuresMake a copy Set the copy paper typeTo stop copying Stop copyingScan an image Use the scan featuresTo scan to a computer To stop scanning Stop scanningTo clean the glass Clean the HP All-in-OneClean the exterior Clean the glassTo print a self-test report Clean the lid backingTo clean the lid backing Print a self-test reportHandle the print cartridges Work with print cartridgesTo replace the print cartridges Replace the print cartridgesMaintain the HP All-in-One Align the print cartridges To align newly installed print cartridges Clean the print cartridgesClick Clean in the Configuration Settings Panel Clean the print cartridge contactsTo clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Maintain the HP All-in-One Order paper, or other media Order print cartridges Order suppliesCountry/region Number for ordering Order other suppliesView the Readme file Troubleshooting informationTroubleshooting common setup issues Additional troubleshooting topics in this User GuideHP All-in-One will not turn on Setup troubleshootingHardware setup troubleshooting SolutionHP All-in-One does not print Troubleshooting To start the installation from a Windows computer Software installation troubleshootingTo start the installation from a Mac Red X appears on the USB connect prompt Minimum system checks screen appears WindowsUninstall and reinstall the software Received a message that an unknown error has occurredRegistration screen does not appear Windows To uninstall from a Windows computer, method To uninstall from a Mac Operational troubleshootingPaper troubleshooting Select ReinstallTo clear a paper jam from the rear door Clear paper jamsTo clear a paper jam from the front door To troubleshoot print cartridges Print cartridge troubleshootingTroubleshooting Warranty HP warranty and supportWarranty upgrades HP product Duration of limited warranty Warranty informationGet support and other information from the Internet Access your serial number and service IDBefore you call HP customer support Call elsewhere in the world Call in North America during warranty800-225-528 Pack the HP All-in-One Prepare the HP All-in-One for shipmentHP warranty and support HP warranty and support Paper tray capacities Paper specificationsTechnical information System requirementsType Size Print margin specifications Print specificationsPower specifications Copy specificationsScan specifications Physical specificationsEnvironmental product stewardship program FCC statement Regulatory noticesHP inkjet supplies recycling program Regulatory model identification numberDeclaration of conformity European Economic Area HP Deskjet F300 All-in-One series declaration of conformity Index Symbols/NumericsWeee

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