HP F335 Software installation troubleshooting, To start the installation from a Windows computer

Page 44

If the HP All-in-One and computer are not communicating with each other, try the following:

Software installation troubleshooting

If you encounter a problem during software installation, see the topics below for a possible solution. If you encounter a hardware problem during setup, see Hardware setup troubleshooting.

During a normal installation of the HP All-in-One software, the following events occur:

1.The HP All-in-One software CD-ROM runs automatically.

2.The software installs.

3.Files are copied to your computer.

4.You are requested to connect the HP All-in-One to your computer.

5.A green OK and check mark appear on an installation wizard screen.

6.You are requested to restart your computer.

7.The registration process runs.

If any of these things did not occur, there might be a problem with the installation. To check the installation on a Windows computer, verify the following:

●Start the HP Solution Center and check to make sure the following buttons appear: Scan Picture and Scan Document. If the icons do not appear immediately, you might need to wait a few minutes for the HP All-in-One to connect to your computer. Otherwise, see Some of the buttons are missing in the HP Solution Center (Windows).

●Open the Printers dialog box and check to see that the HP All-in-One is listed.

●Look in the system tray at the far right of the Windows taskbar for an HP All-in- One icon. This indicates that the HP All-in-One is ready.

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Solution If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer

1.From the Windows Start menu, click Run.

2.In the Run dialog box, enter d:\setup.exe, and then click OK.

If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.

To start the installation from a Mac

1.Double-click the CD icon on your desktop to view the contents of the CD.

2.Double-click the installation icon.

Troubleshooting

User Guide

41

Image 44

Contents HP Deskjet F300 All-in-One series User Guide Safety information Contents Index Label Description HP All-in-One overviewHP All-in-One at a glance Control panel buttons Label Icon Name and DescriptionStatus light overview Light status What it means HP Photosmart Software Help Windows Find more informationSources of information HP Photosmart Mac Help Mac ReadmeConnect using a USB cable Supported software Setup instructions featuresConnection information Supported connection typesTo enable printer sharing on a Windows computer To enable printer sharing on a MacLoad originals and load paper Load originalsChoose papers for printing and copying To load an original on the glassAdditional papers to avoid when copying Recommended papers for printing and copyingPapers to avoid Papers to avoid for all print and copy jobsTo load full-size paper Load paperLoad full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load envelopes To load envelopesHP Inkjet labels for printing only Load other types of paperHP Iron-On Transfers for printing only Avoid paper jams Load originals and load paper Print from your computer Print from a software applicationTo print from a software application Windows To print from a software application MacStop a print job To stop a print job from the HP All-in-OneUse the copy features Make a copySet the copy paper type Make multiple copies of the same originalStop copying To stop copyingTo scan to a computer Use the scan featuresScan an image Stop scanning To stop scanningClean the HP All-in-One Clean the exteriorClean the glass To clean the glassClean the lid backing To clean the lid backingPrint a self-test report To print a self-test reportWork with print cartridges Handle the print cartridgesReplace the print cartridges To replace the print cartridgesMaintain the HP All-in-One Align the print cartridges Clean the print cartridges To align newly installed print cartridgesTo clean the print cartridge contacts Clean the print cartridge contactsClick Clean in the Configuration Settings Panel Copper-colored contacts Ink nozzles do not clean Maintain the HP All-in-One Order supplies Order paper, or other media Order print cartridgesOrder other supplies Country/region Number for orderingTroubleshooting information Troubleshooting common setup issuesAdditional troubleshooting topics in this User Guide View the Readme file Setup troubleshooting Hardware setup troubleshooting Solution HP All-in-One will not turn onHP All-in-One does not print Troubleshooting To start the installation from a Mac Software installation troubleshootingTo start the installation from a Windows computer Minimum system checks screen appears Windows Red X appears on the USB connect promptRegistration screen does not appear Windows Received a message that an unknown error has occurredUninstall and reinstall the software To uninstall from a Windows computer, method Operational troubleshooting Paper troubleshootingSelect Reinstall To uninstall from a MacTo clear a paper jam from the front door Clear paper jamsTo clear a paper jam from the rear door Print cartridge troubleshooting To troubleshoot print cartridgesTroubleshooting Warranty upgrades HP warranty and supportWarranty Warranty information HP product Duration of limited warrantyBefore you call HP customer support Access your serial number and service IDGet support and other information from the Internet Call in North America during warranty Call elsewhere in the world800-225-528 Prepare the HP All-in-One for shipment Pack the HP All-in-OneHP warranty and support HP warranty and support Paper specifications Technical informationSystem requirements Paper tray capacitiesType Size Print specifications Print margin specificationsCopy specifications Scan specificationsPhysical specifications Power specificationsEnvironmental product stewardship program Regulatory notices HP inkjet supplies recycling programRegulatory model identification number FCC statementDeclaration of conformity European Economic Area HP Deskjet F300 All-in-One series declaration of conformity Symbols/Numerics IndexWeee

Related manuals

Manual 8 pages 36.82 Kb