Samsung UE24H4070ASXZG, UE48H5090ASXZG, UE24H4070ASXTK manual Issues Solutions and Explanations

Issues	Solutions and Explanations
No Picture, No Video
	•• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
The TV will not turn on.	•• Make sure the wall outlet is working.
	•• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV
	turns on, refer to “The remote control does not work” below.
	•• Ensure the Sleep Timer is set to Off in the Time menu.
	•• If your PC is connected to the TV, check your PC power settings.
The TV turns off automatically.	•• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
	•• When watching TV from an aerial or cable connection, the TV will turn off after 10 ~ 15 minutes if
	there is no signal.
	•• Check cable connections (remove and reconnect all cables connected to the TV and external
	devices).
	•• Set your external device’s (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the
	connections to the TV input. For example, if an external device’s output is HDMI, it should be
There is no picture/video.	connected to an HDMI input on the TV.
	•• Make sure your connected devices are powered on.
	•• Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control.
	•• Reboot the connected device by reconnecting the device’s power cable.
Aerial (Air/Cable) Connection
	•• Make sure the Aerial cable is connected securely.
The TV is not receiving all	•• Please try Setup (Initial setup) to add available channels to the channel list. Go to MENU -
channels.	System - Setup (Initial setup) and wait for all available channels to be stored.
	•• Verify the Aerial is positioned correctly.
The picture is distorted: macro	•• Compression of video contents may cause picture distortion, especially on fast moving pictures
	such as sports and action movies.
block error small block, dots,
pixelization	•• A low signal can cause picture distortion. This is not a TV issue.
Others
	•• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3)
	contents.
The picture will not display in	•• Black bars on the top and bottom will appear during movies that have aspect ratios different from
full screen.
	your TV.
	•• Adjust the picture size options on your external device or TV to full screen.
	•• Replace the remote control batteries with the poles (+/–) in the right direction.
The remote control does not	•• Clean the sensor’s transmission window on the remote.
work.
	•• Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.
The cable/set top box remote	•• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top
control doesn’t turn the TV on
	box user manual for the SAMSUNG TV code.
or off, or adjust the volume.
A “Mode Not Supported”	•• Check the supported resolution of the TV, and adjust the external device’s output resolution
message appears.	accordingly.
There is a plastic smell from	•• This smell is normal and will dissipate over time.
the TV.
The TV Signal Information
is unavailable in the Self	•• This function is only available with digital channels from an Aerial / RF / Coax connection.
Diagnosis Test menu.
TV is tilted to the right or left	•• Remove the stand base from the TV and reassemble it.
side.
There are difficulties	•• Make sure the TV is placed on a flat surface. If you cannot remove the screws from the TV, please
assembling the stand base.	use a magnetized screw driver.

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