Desa CGS2718NA, CLD3924NTB, CLD3018PTA Troubleshooting, Observed Problem Possible Cause Remedy

Page 25

TROUBLESHOOTING

WARNING: Turn off and unplug heater and let cool before servic- ing. Only a qualified service person should service and repair heater.

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/pilot unit.

Note: All troubleshooting items are listed in order of operation.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

When ignitor button is pressed,

1. Ignitor electrode not con-

1.

Reconnect ignitor cable

there is no spark at ODS/pilot

 

nected to ignitor cable

 

 

 

2.

Ignitor cable pinched or wet

2.

Free ignitor cable if pinched

 

 

 

 

by any metal or tubing. Keep

 

 

 

 

ignitor cable dry

 

3.

Piezo ignitor nut is loose

3.

Tighten nut holding piezo igni-

 

 

 

 

tor to base panel of log set. Nut

 

 

 

 

is located behind base panel

 

4.

Broken ignitor cable

4.

Replace ignitor cable

 

5.

Bad piezo ignitor

5.

Replace piezo ignitor

 

6.

Ignitor electrode broken

6.

Replace pilot assembly

 

7.

Ignitor electrode positioned

7.

Replace pilot assembly

 

 

wrong

 

 

 

 

 

 

 

When ignitor button is pressed, there is spark at ODS/pilot but no ignition

1.Gas supply turned off or equipment shutoff valve closed

2.Control knob not in PILOT position

3.Control knob not pressed in while in PILOT position

4.Air in gas lines when installed

5.Depleted gas supply (pro- pane/LP only)

6.ODS/pilot is clogged

7.Gas regulator setting is not correct

1.Turn on gas supply or open equipment shutoff valve

2.Turn control knob to PILOT position

3.Press in control knob while in PILOT position

4.Continue holding down con- trol knob. Repeat igniting op- eration until air is removed

5.Contact local propane/LP gas company

6.Clean ODS/pilot (see Cleaning and Maintenance, page 23) or replace ODS/pilot assembly

7.Replace gas regulator

113101-01A

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Contents Patent Pending 24 Variable MANUALLY-CONTROLLED ModelsTable of Contents Safety Information Product Identification Local Codes Product FeaturesUnpacking AIR for Combustion VentilationUnusually Tight Construction Determining FRESH-AIR Flow for Fireplace LocationConfined Space and Unconfined Space Determining if You Have a Confined or Unconfined SpaceVentilation AIR InstallationVentilation Air From Inside Building Ventilation Air From OutdoorsLog Size Side Wall Ceiling Check GAS TypeMinimum Firebox Size Minimum Noncombustible Material Clearances Material Requirements for Distance a Safe InstallationMantel Clearances Determining Minimum Mantel Clearance when Using a HoodDetermining Minimum Mantel Clearance Floor Clearances Minimum Mantel Clearances When Using HoodInstalling Heater Base Assembly Installing Damper Clamp Accessory for Vented OperationChimney Minimum Permanent Diameter ins Area sq. insInstallation Items Needed Connecting to GAS SupplyPropane/LP NaturalTest Pressures In Excess Of 1/2 Psig 3.5 kPa Checking GAS ConnectionsTest Pressures Equal To or Less Than 1/2 Psig 3.5 kPa Installing Back Log Pressure Testing Heater Gas ConnectionsInstalling Crossover Logs What to do if YOU Smell GAS Operating HeaterIgnitor Button Control Knob Lighting InstructionsVariable Control Operation Manual Lighting ProcedureTo Turn OFF GAS To Appliance Ignitor Button Control Knob Thermostat Control Operation Inspecting BurnersPilot Flame Pattern Burner Primary AIR HolesODS/PILOT and Burner Cleaning MaintenanceBurner Injector Holder and Pilot AIR Inlet Hole Service Hints Technical ServiceReplacement Parts Observed Problem Possible Cause Remedy TroubleshootingSee Cleaning and Mainte Statement above Gas leak. See WarningFor Masonry and FACTORY- Built Metal Fireplace Optional Positioning Thermostat Sensing BulbStatement on Locating Thermostat Sensing Accessories SpecificationsEquipment Shutoff Valve GA5010 Fireplace HoodParts Central Illustrated Parts Breakdown Variable MANUALLY-CONTROLLED Winchester OAK Models Parts ListIllustrated Parts Breakdown THERMOSTATICALLY-CONTROLLED Royal English OAK Model Keep this Warranty Warranty InformationLimited Warranty VENT-FREE GAS Fireplace

CGS2718PA, CGS2718NA, CGS3124PA, CGS3124NA, SGS3124PA, SGS3124NA, CLD3018PTA, CLD3018NTA, CLD3924PTB, CLD3924NTB, CGS3124PA, CLD3924NTB, CLD3018PTA, CGS2718PA specifications

Desa CGS2718NA, SGS3124NA, CGS2718PA, CLD3018PTA, and CLD3924NTB are part of the prestigious lineup from Desa, renowned for their high-quality heating solutions. These models combine modern design with advanced technologies, ensuring efficient heating for various residential applications.

The CGS2718NA and CGS2718PA stand out for their compact size and versatile functionality. Both feature a stylish design that seamlessly blends with various home decors. Equipped with advanced infrared heating technology, these models deliver efficient warmth without the need for extensive ventilation. They are ideal for supplemental heating in rooms, offering quick warmth to specific areas while maintaining energy efficiency.

Next in line is the SGS3124NA, a model that takes comfort to the next level with its robust heating capacity. This unit is engineered with durable construction and user-friendly controls, allowing homeowners to easily adjust the temperature according to their preferences. Its ceramic heating elements provide an even heat distribution, ensuring that every corner of the room is warmed efficiently. This model is particularly suited for larger spaces, making it a popular choice for living rooms or open-concept areas.

The CLD3018PTA offers a unique combination of aesthetics and functionality. With various finishes and designs, it can seamlessly enhance the ambience of any space. The unit employs innovative thermal technology that helps reduce energy consumption while maximizing heat output. Integrated safety features, including overheat protection and an automatic shut-off function, provide peace of mind for families.

Lastly, the CLD3924NTB is designed for those seeking a high-performance heating solution. This model boasts an impressive heating capacity suitable for larger areas, making it perfect for homes with high ceilings or expansive layouts. The advanced control panel allows for precise temperature settings, and its quiet operation ensures that comfort is maintained without disruption.

Overall, these Desa models—CGS2718NA, SGS3124NA, CGS2718PA, CLD3018PTA, and CLD3924NTB—serve as an excellent investment for homeowners looking to enhance their comfort and efficiency. With a range of features, innovative technologies, and stylish designs, they cater to diverse heating needs, ensuring warmth and satisfaction in every home.
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