Desa VGC18NR/PR installation manual Troubleshooting, Observed Problem Possible Cause Remedy

Page 25

Troubleshooting

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.

CAUTION: Never use a wire, needle or similar object to clean ODS/pilot. This can damage ODS/pilot unit.

Note: All troubleshooting items are listed in order of operation.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

 

When ignitor button is pressed,

1. Ignitor electrode not con-

1.

Reconnect ignitor cable

there is no spark at ODS/pilot

2.

nected to ignitor cable

2.

Free ignitor cable if pinched

 

Ignitor cable pinched or wet

 

 

 

 

by any metal or tubing. Keep

 

3.

Broken ignitor cable

3.

ignitor cable dry

 

Replace ignitor cable

 

4.

Bad ignitor

4.

Replace ignitor

 

5.

Ignitor electrode positioned

5.

Replace pilot assembly

 

6.

wrong

6.

Replace pilot assembly

 

Ignitor electrode broken

 

7.

Battery not installed, battery

7.

Install new alkaline battery

 

 

power low or battery not

 

in electronic ignitor. Verify

 

 

installed correctly (electronic

 

battery is installed correctly

 

 

ignition models only)

 

 

 

 

 

 

 

 

When ignitor button is pressed,

1. Gas supply turned off or equip-

1.

Turn on gas supply or open

there is spark at ODS/pilot but

 

ment shutoff valve closed

2.

equipment shutoff valve

no ignition

2. Control knob not in PILOT

Turn control knob to PILOT

 

3.

position

3.

position

 

Control knob not pressed in

Press in control knob while in

 

4.

while in PILOT position

4.

PILOT position

 

Air in gas lines when installed

Continue holding down con-

 

 

 

 

trol knob. Repeat igniting op-

 

5.

Depleted gas supply (pro-

5.

eration until air is removed

 

Contact local propane/LP gas

 

6.

pane/LP only)

6.

company

 

ODS/pilot is clogged

Clean ODS/pilot (see Cleaning

 

 

 

 

and Maintenance, page 24) or

 

7.

Gas regulator setting is not

7.

replace ODS/pilot assembly

 

Replace gas regulator

 

 

correct

 

 

 

119162-01A

www.desatech.com

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Contents Patent Pending Remote-Ready Models VGC18NR/PR VGC24NR/PR and VGC30NR/PRAlso Design-Certified As Vented Decorative Appliances Safety Information Table of ContentsSafety Information Safety Information Product Identification Product FeaturesLocal Codes UnpackingProviding Adequate Ventilation Air For Combustion VentilationDetermining FRESH-AIR Flow for Heater Location Ventilation Air From Inside Building Ventilation AIRVentilation Air From Outdoors InstallationCheck GAS Type Installation and ClearancesFor Vent-Free Operation Minimum Firebox SizeDetermining Minimum Mantel Clearance When Using a Hood Material Requirements for Distance a Safe InstallationMantel Clearances Log Set Floor ClearancesInstalling Heater Base Assembly Installing Damper Clamp Accessory for Vented OperationArea of Various Standard Round Flues Diameter Chimney Minimum PermanentInstallation Items Needed Connecting to GAS SupplyNatural Dealer. See Accessories,Test Pressures Equal To or Less Than 1/2 Psig 3.5 kPa Checking GAS ConnectionsPressure Testing Heater Gas Connections Installing optional remote accessoriesInstalling Remote Receiver Installing LOGS, Embers and Lava Rock Installing SwitchInstalling Log #1 Operating Heater For Your Safety Read Before LightingLighting Instructions Control Knob, Ignitor Button AUTO/OFF/ON Switch To Turn OFF GAS To Appliance Manual Lighting ProcedureOptional Hand-Held Remote OperationThermostat Series Model HRC200 Inspecting Burners Wiring DiagramPilot Flame Pattern Front Burner Flame PatternBurner Injector Holder Pilot Air Inlet Hole Cleaning MaintenanceLogs Main burnerObserved Problem Possible Cause Remedy TroubleshootingMaintenance, Slight smoke or odor during See Checking Gas Connec Gas leak. See WarningService Hints SpecificationsTechnical Service Replacement PartsRemote-Ready Variable Control Models Illustrated Parts BreakdownVGC18NR, VGC18PR, VGC24NR, VGC24PR, VGC30NR, VGC30PR Parts List Illustrated Parts Breakdown and Parts List Accessories Lava Rock GA6060 Cleaning KIT GCKInformation video Fire Crackle CF6-A119162-01A Keep this Warranty Warranty InformationLimited Warranty VENT-FREE GAS LOG Heaters